Brett Sopocy | Page 9

Greenway Kia West responded

I’m very sorry to hear this, Ihhc777. If you felt our technician didn’t take your concern seriously and your vehicle still has an unresolved issue, that’s not acceptable. Please email me directly with your name, best phone number, VIN (if available), and a brief description of the issue (plus any warning lights/messages). I’ll review your visit, get the right technician involved, and make sure we take a thorough second look. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for the review, sbuckmon! We’re glad to hear Brett was very helpful and that your service was completed in a reasonable timeframe. And we love that you enjoyed the snacks in the waiting room — we try to make the experience as comfortable as possible while you’re here. We appreciate you choosing us and look forward to seeing you next visit. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

jamesvig1, thank you for the 5-star review! We’re glad our team understood what you needed, completed the work correctly, and handled your Telluride with care. We truly appreciate you trusting us with your vehicle. — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

swartzlanderj710, thank you for the 5-star review! We’re glad you had a great experience, and we really appreciate the shout-out for Brett Sopocy for being super great. We look forward to seeing you again next time. — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

RSPLAY, thank you for the 5-star review! We’re glad everything was excellent and that Brett Sopocy was excellent as well. We appreciate you recognizing your service advisor for doing a great job, and we look forward to seeing you again next time. — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi CeyCey, Thank you for the great review and for trusting the service department at Greenway Kia West with your vehicle. We're glad to hear everything was handled properly and completed in a timely manner — that’s the experience we strive for every visit. We truly appreciate your confidence in us and look forward to helping you with all your future maintenance needs. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi, I’m very sorry to hear about your experience and the frustration you’re dealing with. You should never have to come back after a service visit because something wasn’t done correctly, and I understand how inconvenient this is — especially during a busy holiday week. I want to review exactly what happened with the maintenance charges and the issue with your wheels so we can address this properly and make it right for you. Please reach out to me directly so I can look into your visit and get this resolved as quickly as possible. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi rcherry326, Thank you for sharing your feedback. I am glad to see that some parts of your visit went well, and I am very sorry we missed something as simple and important as placing the reminder sticker after your oil change. That should not have been overlooked, and I understand how frustrating that can be since it is a basic part of the service process. I would like to address this with the team to make sure it does not happen again. If there is anything else we may have missed or anything you would like us to review from your visit, please feel free to reach out to me directly. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Arik, Thank you for the great review and for trusting the service department at Greenway Kia West. I am very glad to hear that Brett made your experience smooth, kept you updated throughout your visit, and communicated clearly by phone and text. His knowledge and thoroughness make a real difference for our guests. We appreciate your feedback and look forward to helping you again on your next service visit. If you ever need anything, I am always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Bridges, Thank you for the great review and for choosing the service department at Greenway Kia West. I’m glad to hear our team explained the wait time clearly and made sure you had options, whether you wanted to stay or use the shuttle. Providing helpful, transparent service is always our goal. If you ever need anything on future visits, I’m always here to help. Mark Foster Service Manager markfoster@greenwayauto.com