On Aug 5, I brought my car in for a windshield wiper
repair at 11:30 AM. Tony told me I had to leave my car for days until 3 PM, then updated me at 4 PM that I’d need to bring it back another day. They
repair at 11:30 AM. Tony told me I had to leave my car for days until 3 PM, then updated me at 4 PM that I’d need to bring it back another day. They didn’t have the part and were waiting on my warranty. He promised to call me before 1 PM the next day with an update never did.
On Aug 15, I got a random text saying an appointment was set for Aug 19 at 9:30 AM no call, no confirmation to check my availability.Mine you that’s 10 days later.Back in Nov 2024, I had a similar bad experience with him (Tony) rushed out, nothing explained about the diagnostics, and the car started making a weird noise on the way home to late to take it back. I called multiple times, spoke to Maria, and was told my advisor would call me back never happened today is August 2025🙂.
When I scheduled my appointment this Aug 5 with Maria front desk lady. I specifically said I did NOT want Tony as my advisor yet I still got Tony. I’ve been coming here since 2022 and used to have great experiences, especially with the Haitian advisor with dreadlocks (he transferred) and Advisor Jessica, who always gave updates within the first hour. At this point, I don’t know if this place is under new management now, The communication is terrible and it feels like no one cares about customer concerns anymore. It’s time to take my business elsewhere.
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by Henrylubin
Service Price Transparency
Aug 15, 2025 -
Greenway Kia West responded
Hi Henrylubin,
I’m truly sorry for the experience you’ve described and the repeated communication issues you’ve faced with our service department. We never want a customer to feel unheard or frustrated, especially when they’ve been loyal to us for years. I’d like the opportunity to speak with you directly to review what happened and see how we can make this right. Please contact me at markfoster@greenwayauto.com or call the dealership so we can address your concerns personally.
– Mark Foster, Service Manager
My overall experience with this Kia Dealership is a 5/10
it has potential but I can say out of all the service advisor I have came across Brian Jones was a 10/10
it has potential but I can say out of all the service advisor I have came across Brian Jones was a 10/10
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by TEA
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2025 -
Greenway Kia West responded
Thank you for your honest feedback. While I’m glad to hear that Brian Jones delivered excellent service, I’m sorry the rest of your experience didn’t meet expectations. I’d like to learn more so we can improve. Please reach out to me directly at markfoster@greenwayauto.com.
— Mark Foster, Service Manager
Brett assisted me with getting the car serviced right
away. He did a great job.
away. He did a great job.
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by Tingling122
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2025 -
Greenway Kia West responded
Thank you for your review! We’re glad Brett was able to get your Kia service taken care of right away here at Greenway Kia West in Orlando, FL. I’ll be sure to share your kind words with him — we appreciate you choosing us and look forward to your next visit.
— Mark Foster, Service Manager
Brett Sopocy Very very good service and the car arrived
on time Congratulations on the excellent service. Congratulations on the excellent service.
on time Congratulations on the excellent service. Congratulations on the excellent service.
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by depazmery
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2025 -
Greenway Kia West responded
Thank you for sharing your experience! We’re delighted that Brett Sopocy provided you with excellent service and ensured your vehicle arrived on time. At Greenway Kia West, we strive to deliver this level of care to every customer. We appreciate your kind words and look forward to assisting you again. – Anas Lazaar, General Manager
UNACCEPTABLE.
2 HOURS 40 MINUTES FOR AN OIL CHANGE AND TIRE ROTATION THAT I HAD AN APPOINTMENT FOR. I WILL NEVER GO THERE AGAIN.
2 HOURS 40 MINUTES FOR AN OIL CHANGE AND TIRE ROTATION THAT I HAD AN APPOINTMENT FOR. I WILL NEVER GO THERE AGAIN.
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by None25
Verified Customer
Verified Customer
Service Price Transparency
Aug 11, 2025 -
Greenway Kia West responded
Hi, we’re sorry to hear about the long wait time during your recent service visit. We understand how frustrating this must have been, especially with a scheduled appointment, and this is not the experience we want for our customers. Please contact me directly at markfoster@greenwayauto.com so we can address your concerns and work toward a better experience in the future.
— Mark Foster, Service Manager
Snack area sucks, they have a sign that says “free
water” and no water available on a Monday. When I asked for water, the only to help was the shuttle guy and he looked all around the dealership and s
water” and no water available on a Monday. When I asked for water, the only to help was the shuttle guy and he looked all around the dealership and says that he couldn’t find water. The snack area is dirty no area for kids, I rather drive to Clermont next time!!!
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by Cnavar05
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2025 -
Greenway Kia West responded
We appreciate your feedback and apologize for the condition of our snack area and the inconvenience regarding the water. This is not the experience we want for our guests. I’d like to address your concerns directly and ensure improvements are made. Please contact me at markfoster@greenwayauto.com. – Mark Foster, Service Manager
Very complicated in the facts of making appointment i
have bring my vehicle fee times and have mentioned a ongoing issue and never gets addressed cause they say there is nothing going on
have bring my vehicle fee times and have mentioned a ongoing issue and never gets addressed cause they say there is nothing going on
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by carriionjohnny
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2025 -
Greenway Kia West responded
Thank you for your feedback and for bringing your vehicle to Greenway Kia West, Johnny. I’m sorry to hear about the difficulties you’ve experienced scheduling appointments and with the ongoing issue not being resolved. Your experience with Brett Sopocy and Gabriel Taurus matters to us, and I’d like the opportunity to review your situation in detail so we can find a solution. Please contact me directly at markfoster@greenwayauto.com so we can work toward resolving this for you.
— Mark Foster, Service Manager
He was very easy to communicate with and got back to me
promptly when I had a question.
promptly when I had a question.
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by Rfern1031
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2025 -
Greenway Kia West responded
Thank you for your feedback and for choosing Greenway Kia West! We’re glad to hear that our team made communication easy and responded promptly to your questions. Providing clear, timely service is always our goal. If you have any other questions or need assistance with your Kia, please contact me at markfoster@greenwayauto.com. We appreciate your trust in us!
— Mark Foster, Service Manager
Great service team.
I will recommend Kia West to all the folks i know with a Kia.
I will recommend Kia West to all the folks i know with a Kia.
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by Matturrim
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Aug 04, 2025 -
Greenway Kia West responded
Thank you for your great feedback and for recommending Greenway Kia West to others! We’re proud of our service team and grateful for your trust. If you or anyone you know ever needs assistance with their Kia, please feel free to reach out to me at markfoster@greenwayauto.com. We appreciate your support and look forward to serving you again!
— Mark Foster, Service Manager
Dealership was friendly and helpful from the minute I
walked in. Dropped in the morning and picked up later in the day.
walked in. Dropped in the morning and picked up later in the day.
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by dobbsfamilyfh
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2025 -
Greenway Kia West responded
Thank you for your positive feedback! We’re glad you found our team at Greenway Kia West friendly and helpful throughout your visit. Providing convenient, same-day service is important to us, and we’re happy you were able to drop off your vehicle in the morning and pick it up later that day. If you ever need assistance or have questions about your Kia, please contact me at markfoster@greenwayauto.com. We appreciate your business!
— Mark Foster, Service Manager
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