Brett Sopocy | Page 8

Manuel Morales responded

Good quick reliable service. Every time I go.they offered me a ride back and forth from my job because i had a lot of work to do and couldn't wait.

Greenway Kia West responded

Lu, thank you for being a Verified Customer and for sharing your experience with us! I’m very glad to hear you find it a friendly place and that our staff has been professional and helpful. It’s also great to know our technicians showed strong knowledge of their work—that’s exactly what we strive for every day here at Greenway Kia West in Orlando. We’ll be sure to recognize Brett Sopocy and the team for taking such good care of you. We truly appreciate you choosing us for your vehicle’s service needs, and we look forward to helping you again in the future. Sincerely, Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

NELSONROSA, thank you for the 5-star review! We’re happy to hear you found the dealership clean and that you received great customer service. We appreciate you choosing Greenway Kia West in Orlando and look forward to seeing you again. — Anas Lazaar, General Manager anaslazaar@greenwayauto.com

Greenway Kia West responded

I’m very sorry to hear this, Ihhc777. If you felt our technician didn’t take your concern seriously and your vehicle still has an unresolved issue, that’s not acceptable. Please email me directly with your name, best phone number, VIN (if available), and a brief description of the issue (plus any warning lights/messages). I’ll review your visit, get the right technician involved, and make sure we take a thorough second look. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for the review, sbuckmon! We’re glad to hear Brett was very helpful and that your service was completed in a reasonable timeframe. And we love that you enjoyed the snacks in the waiting room — we try to make the experience as comfortable as possible while you’re here. We appreciate you choosing us and look forward to seeing you next visit. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

jamesvig1, thank you for the 5-star review! We’re glad our team understood what you needed, completed the work correctly, and handled your Telluride with care. We truly appreciate you trusting us with your vehicle. — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

swartzlanderj710, thank you for the 5-star review! We’re glad you had a great experience, and we really appreciate the shout-out for Brett Sopocy for being super great. We look forward to seeing you again next time. — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

RSPLAY, thank you for the 5-star review! We’re glad everything was excellent and that Brett Sopocy was excellent as well. We appreciate you recognizing your service advisor for doing a great job, and we look forward to seeing you again next time. — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi CeyCey, Thank you for the great review and for trusting the service department at Greenway Kia West with your vehicle. We're glad to hear everything was handled properly and completed in a timely manner — that’s the experience we strive for every visit. We truly appreciate your confidence in us and look forward to helping you with all your future maintenance needs. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi, I’m very sorry to hear about your experience and the frustration you’re dealing with. You should never have to come back after a service visit because something wasn’t done correctly, and I understand how inconvenient this is — especially during a busy holiday week. I want to review exactly what happened with the maintenance charges and the issue with your wheels so we can address this properly and make it right for you. Please reach out to me directly so I can look into your visit and get this resolved as quickly as possible. Mark Foster Service Manager markfoster@greenwayauto.com