Brian Caldwell
Brian Caldwell at Mac Haik Chevrolet

Brian Caldwell

Service Director

Mac Haik Chevrolet

11711 Katy Fwy.
Houston, TX 77079

Contact Me
4.8
176 Reviews
4.8

176 Reviews

Write a Review

176 Reviews of Brian Caldwell

June 27, 2025

Dealership Rating
Employee Rating

I had a rough first experience at Mac Haik Chevrolet’s service department, but Brian Caldwell, the Service Director, completely turned things around. He personally followed up the same day I voiced my con More

by David
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2025

Mac Haik Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mac Haik Chevrolet. We look forward to having you as one of our valued customers for many more years to come! That Great Mac Haik Feeling Brian Caldwell, Service Director

June 25, 2025

Dealership Rating
Employee Rating

Service department is excellent. I specifically appreciate Frank Trahan, he works hard to ensure customers are satisfied and also when you have a complex issue such as mine, he made More

by LANCEF
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Kny, Frank Trahan

Jun 25, 2025

Mac Haik Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mac Haik Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. That Great Mac Haik Feeling Brian Caldwell, Service Director

June 25, 2025

Dealership Rating
Employee Rating

Excellent experience! Larry Lebeck and Brian Caldwell were very professional and patient. The Tech that worked on my truck also went above and beyond. More

by 836FIJI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Lebeck

Jun 25, 2025

Mac Haik Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. That Great Mac Haik Feeling Brian Caldwell, Service Director

June 20, 2025

Dealership Rating
Employee Rating

I took my vehicle for a oil change, my vehicle was in and out at no time. The staff is very friendly and very attentive to your needs. I will definitely come back for all my car needs. I am very happy More

by ndiaz01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 21, 2025

Mac Haik Chevrolet responded

Thanks for sharing your thoughts about your experience with Mac Haik Chevrolet. We appreciate your business and hope to see you again soon! That Great Mac Haik Feeling Brian Caldwell, Service Director

June 15, 2025

Dealership Rating
Employee Rating

This dealership is amazing staff are knowledgeable and helpful. Will definitely take my vehicle back More

by ndiaz01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 15, 2025

Mac Haik Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mac Haik Chevrolet. We look forward to having you as one of our valued customers for many more years to come! That Great Mac Haik Feeling Brian Caldwell, Service Director

June 11, 2025

Dealership Rating
Employee Rating

I’ve brought my car to Mac haik several times for the same problem. They keep saying oh the problem is fixed or oh we can’t find the problem. But my car still having transmission issues. What’s even more More

by DESTINYTRAHAN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 14, 2025

Mac Haik Chevrolet responded

Thank you for this feedback, Destiny. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Antione Burks, General Sales Manager, 281-596-6230

June 10, 2025

Dealership Rating
Employee Rating

EXCELLENT EMPLOYEEES WHO CARE ABOUT THEIR CUSTOMERS AND KEEP US ADVISED OF ANY ISSUES DURING THE SERVICE WE ARE RECEIVING AT THEIR DEALERSHIP. More

by wrflatojr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kayla Charles

Jun 10, 2025

Mac Haik Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! That Great Mac Haik Feeling Brian Caldwell, Service Director

June 06, 2025

Dealership Rating
Employee Rating

Fast, courteous and let me know what was going on and what to expect. Received my vehicle back in two days. More

by ramirovenses
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Kny

Jun 06, 2025

Mac Haik Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mac Haik Chevrolet. That Great Mac Haik Feeling Brian Caldwell, Service Director

June 06, 2025

Dealership Rating
Employee Rating

Do yourself a favor and run from Chevy and Mak Haik. My truck has been at the dealership for 24 days and I’ve texted and called and they won’t even return my xxxxing call. Complete engine failure, More

by Matt Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 09, 2025

Mac Haik Chevrolet responded

Thank you for your review, Matt. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Antione Burks, General Sales Manager, 281-596-6230

May 23, 2025

Dealership Rating
Employee Rating

Visit wasn’t as friends as the service as I usually get with the female employee I wish I knew her name to compliment the friendly and heartfelt service she gives . My last visit was ok but not personable More

by SCMSTX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2025

Mac Haik Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Brian and our team. Please don't hesitate to let us know if we can be of further assistance. That Great Mac Haik Feeling Brian Caldwell, Service Director

1
...

Dealership Inventory (1373 Vehicles)

new 2026 Chevrolet Equinox car, priced at $25,495
2026 Chevrolet Equinox
new
White exterior
CVT
Front-wheel Drive
new 2025 Chevrolet Tahoe car, priced at $78,820
2025 Chevrolet Tahoe
new
Black exterior
Automatic
Four-wheel Drive
new 2025 Chevrolet Suburban car, priced at $72,294
2025 Chevrolet Suburban
new
White exterior
Automatic
Four-wheel Drive
new 2025 Chevrolet Traverse car, priced at $40,381
2025 Chevrolet Traverse
new
White exterior
Automatic
Front-wheel Drive
new 2025 Chevrolet Traverse car, priced at $40,285
2025 Chevrolet Traverse
new
Black exterior
Automatic
Front-wheel Drive
new 2025 Chevrolet Tahoe car, priced at $79,901
2025 Chevrolet Tahoe
new
White exterior
Automatic
Four-wheel Drive