Brian Caldwell
Brian Caldwell at Mac Haik Chevrolet

Brian Caldwell

Service Director

Mac Haik Chevrolet

11711 Katy Fwy.
Houston, TX 77079

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4.7
214 Reviews
4.7

214 Reviews

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214 Reviews of Brian Caldwell

March 02, 2026

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Employee Rating

Sebastian at the service desk was efficient at my check-out and explained the services and condition of my car; even though he did not check me in. Very pleased with the Staggered 4 wheel alignment More

by EvaCBuskas
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sebastian & Lane

Mar 03, 2026

Mac Haik Chevrolet responded

It’s fantastic to see your five-star rating. We’re glad the check-out process was smooth and that your Chevrolet Camaro SS is performing great after the staggered four-wheel alignment. Thank you for choosing us, and we look forward to your next visit. That Great Mac Haik Feeling Brian Caldwell, Service Director

March 01, 2026

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Excellent customer service. No waiting when I dropped off my car and it was ready in a timely manner. More

by CSH
Service Price Transparency
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Recommend Dealer
Yes
Mar 01, 2026

Mac Haik Chevrolet responded

Brian and our service team are delighted we could handle your Chevrolet Traverse quickly and without delay. Thank you for sharing your experience. We look forward to helping you again. That Great Mac Haik Feeling Brian Caldwell, Service Director

February 26, 2026

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The experience that I have had with Mac Haik was exceptional from the salesman I. purchased my car from all the way to the service department even when I had an issue with my car repair they made More

by JJ
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Recommend Dealer
Yes

Other Employees Tagged: Juan Godinez

Feb 26, 2026

Mac Haik Chevrolet responded

It’s wonderful to hear your Chevrolet Equinox purchase and service experience exceeded expectations from sales through the repair department. We’re glad the team resolved your repair issue to your satisfaction. Thank you for taking the time to share your feedback and for the 5-star rating. That Great Mac Haik Feeling Brian Caldwell, Service Director

February 26, 2026

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Staff Professional, courteous and smiling faces early morning. They seam they are enjoying their work . Great staff . More

by Burdaana54
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Recommend Dealer
Yes

Other Employees Tagged: Carlos Murillo

Feb 26, 2026

Mac Haik Chevrolet responded

Thank you for appreciating our team’s professionalism and friendly smiles during your morning visit. We’re glad to hear you felt well cared for while having your Chevrolet Equinox serviced. We appreciate you taking the time to share your experience. That Great Mac Haik Feeling Brian Caldwell, Service Director

February 17, 2026

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Mr. Larry and the management team worked directly with me to resolve my concerns. They answered all of my questions, acted quickly, and ensured I had a replacement vehicle so I could continue working and han More

by Natasha91ray
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Larry Patterson

Feb 17, 2026

Mac Haik Chevrolet responded

We appreciate you sharing how Larry and our management team addressed your concerns and answered every question promptly. It’s great to know the replacement Chevrolet kept you on the road so you could carry on without interruption. That Great Mac Haik Feeling Brian Caldwell, Service Director

February 14, 2026

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Service was great. I was welcomed when I arrived and my vehicle was taken right away. I waited less than an hour for my oil change and tire rotation. I was also informe More

by mcclendon.perry
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Recommend Dealer
Yes
Feb 14, 2026

Mac Haik Chevrolet responded

We’re happy to hear you felt welcomed and that your Chevrolet Silverado 1500 received a prompt oil change, tire rotation, and a copy of the multi-point inspection. If there is anything else you need, please reach out to Chris. That Great Mac Haik Feeling Brian Caldwell, Service Director

February 07, 2026

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The best service Always. Mr. Larry and his team are Awesome every time. Thank you! More

by Dr. Edna L. Kingsley Ellis
Service Price Transparency
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Recommend Dealer
Yes
Feb 07, 2026

Mac Haik Chevrolet responded

We’re glad to hear our service team continues to exceed your expectations. It’s great knowing they take such good care of your Chevrolet. We appreciate your kind words and look forward to helping again.

January 31, 2026

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Mark Kitchens is an amazing service rep. I can’t speak highly enough about him. Also, HORACE MANUEL my dealer. Also Randy in the Car Rental area. I am so pleased with Matt hike. I just pray More

by Tracy
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Horace Manuel , Mark Kitchens

Jan 31, 2026

Mac Haik Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. That Great Mac Haik Feeling Brian Caldwell, Service Director

January 29, 2026

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Pleased with the service I received. Battery replacement at no cost under warranty. My car runs like new More

by MVRANESE
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 29, 2026

Mac Haik Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mac Haik Chevrolet. We look forward to having you as one of our valued customers for many more years to come! That Great Mac Haik Feeling Brian Caldwell, Service Director

January 10, 2026

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Tough situation with a brand new Suburban. Part was unavailable for close to 3 months. MacHaik did everything possible t =o accommodate my needs with comparable vehicles. They provided exce More

by GENEM1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Russell Casteel , Silas Associates was Robert Wolf.

Jan 10, 2026

Mac Haik Chevrolet responded

Thanks for sharing your thoughts about your experience with Mac Haik Chevrolet. We appreciate your business and hope to see you again soon! That Great Mac Haik Feeling Brian Caldwell, Service Director

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