"Excellent service and accommodation!"
Had no appointment just walk in and I was accommodated with an UBER service for dropping and picking me up! This is a new plus to Toyota’s services!
"Brian, was pleasant to work with and very informative."
Friendly staff! I will continue to have my car serviced here. They are on top of it. I even got a feee car wash which is a bonus for me!
"Major Service Required"
I have had nothing but great service experiences with the Toyota team since I purchased my 2014 FJ Cruiser at Elk Grove Toyota.
I recently had to take my rig in for a major service and as usual - I got that red carpet treatment. I had a lot of work required on my FJ and so my vehicle spent the night at Toyota.
Fred Daniels (long term employee and fellow FJ owner) and Brian Chase took care of my rig and did a stellar job. It honestly felt like a team effort as we worked through a few things and my FJ is on beast mode once again.
Specials shout out to my dudes - Andy Tran and Michael "Mikey" Lau.
All around - great crew!
"Excellence every time"
Exceptional service and partnership in maintaining my Tundra truck. I am looking forward to my new addition to the Toyota family and the support i receive from the Elk Grove Toyota team.
"excellent will recommend Daniel to my freinds and family"
brought my car in for oil change service and Daniel noticed that I needed new rotors and back breaks and recommend I have them fixed . Daniel explained what needed to be down and how long the service would take . I will ask for Daniel everytime I come in for a service now . Great job!
"Great Great Great!!!"
Great services, great people great price! Please, keep up and improve for goods.
I am planning going back to your dealer to purchase couple more vehicles, but some salesmen make it hard and incorrect in prices on purpose to flow away the customers?!? So, I guess, if you’d like to keep the customers and want to get more, please, take my concern seriously.
The folks there were helpful polite and respectful its always a
good experience. I would recommend the dealership without hesitation they explain things so that it's easy to understand
Elk Grove Toyota" service department was very quick, courteous, and had a positive attitude. We were greeted right away and they made us feel like family. We will definitely be coming back here.
"Service issue communication"
I took my 2008 Camry to get a smog test at an authorized smog check and found out my car's system would not communicate with their computer to complete the test. So I brought it to Elk Grove Toyota on 10-15-16 and was told that I needed a dash harness. I had no choice to fix it even though it was very expensive. I wrote a letter at the time to Elk Grove Toyota for an explanation as to why I had problem (defective part?), since I don't want this to happen again. When I gave it to my service advisor, he said it had been forwarded to Brian Chase who was going to have it checked out. It is now three months and I haven't received an answer.
"Service Manager Chase thumbs down"
If it wasn't for the manager, I think his last name is Chase, I would have given this dealership at least 4 stars. The majority of the other service staff are very good. I had bought a set of 4 new tires from this dealership and within 2 weeks they had a sale on tires. I asked Chase if there was anything he could do to compensate me and he said flatly...nope, nothing he could do. In other words, too bad for you, you should have waited two more weeks to buy your tires, you're just plain out of luck lady. I spoke to a couple of the other service people there and they gave me a couple of credits on other services that day. Not enough to cover the sale price on the tires, but at least they gave me something. I've serviced my cars there for over 10 years and this was the first and LAST time I will be buying tires from this dealership thanks to Mr. Chase! I've always gone somewhere else for tires but wanted to try them this time....what a mistake!
Other Employees Tagged:
Can't remember their names, but an Asian and Hispanic gentlemen that came out to help me in the oil change line.