Brian Del Negro | Page 5

I had the most horrible and unprofessional experience at Jaguar of Fort Myers! I took my 2024 F-Type for its first service and interior seal repair. After 5 days, I was told I could pick up my car. I d Jaguar of Fort Myers! I took my 2024 F-Type for its first service and interior seal repair. After 5 days, I was told I could pick up my car. I did not notice at first but when I brought my car home it was worse than it was when it went in. The interior seal that was supposed to be fixed was falling out of my headliner and wasn't attached to the vehicle when I opened the passenger door. Also the exterior window seal was falling out of my quarter panel window and the window frame itself was coming apart from the window. I emailed the service tech and he asked me to bring the car back in. When I arrived I was clearly upset, I showed the tech everything that was wrong with my vehicle, after they stated it was fixed. I told the tech "this is brand new vehicle and how unacceptable it was to have my car returned to me in this condition". Since I was upset, the tech had the general manager (Brian Del Negro) meet with me. He was not pleasant from the start. He walked me out to my car and acted like this wasn't an issue. To sum our conversation up, he asked if I purchased my car from his dealership - I said "No, what does that matter?" He said "It mattered" and told me to take my car to get fixed somewhere else. (Jaguar warranty covers your car at all Jaguar dealerships). Mind you -when I was in the market to purchase a new F-Type, a friend of mine, (Matt) a long time client of Jaguar Fort Myers, was kind enough to refer me to his salesman (Derek). I met with (Derek) and told him that I was interested in a new F-Type. I later emailed (Derek) and was ghosted, via email and text. (see photo below) I later contacted the general manager (Brian) who also never contacted me back. After that, I decided to go to Jaguar of Saint Pete, a far more superior dealership in every way! Come to find out that the salesman (Derek) read one of my reviews on other platforms and called my friend (Matt) to apologize to him for not helping me. I have yet to receive a direct apology from how I was treated when I wanted to purchase a new car and how I was treated trying to get my car fixed. More

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Justin and team were top notch. I've been in sales myself for the last 20+ years and over half of those in sales leadership. Hard work, integrity, and someone people enjoy being a I've been in sales myself for the last 20+ years and over half of those in sales leadership. Hard work, integrity, and someone people enjoy being around are the basic necessities of an A player. Justin demonstrated all of these traits, plus was very knowledgeable with the right amount of follow-up. He was also great to my 16y.o son who joined me, and even helped me with some questions about a car from another dealership. The team here is doing it right. I highly recommend, which I don't often do! More

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Jaguar Land Rover Ft Meyers is absolutely outstanding. From the moment we entered the dealership they were attentive, polite , courteous and accommodating. From the receptionist to the service dept who c From the moment we entered the dealership they were attentive, polite , courteous and accommodating. From the receptionist to the service dept who cleaned the car and polished it to drive away, to the salesman to the finance department. They were wonderful I worked highly recommend them for anyone looking at a vehicle. Give them a shout. They are wonderful. More

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Best overall dealership. Everyone was helpful and professional. Best service department. Will recommend dealership to other people. Everyone was helpful and professional. Best service department. Will recommend dealership to other people. More

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Just picked up my 4th Rover I have purchased from Eric. As always smooth as silk. It is a pleasure working with Eric. A real professional who understands customer service and loyalty. As always smooth as silk. It is a pleasure working with Eric. A real professional who understands customer service and loyalty. More

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This franchise has shown to be very well managed and its employees, not only professional, but truly dedicated to the patrons. Well done guys! employees, not only professional, but truly dedicated to the patrons. Well done guys! More

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This is my fifth car buying experience with Hannah and her team. I am always treated with such kindness and respect, and they have great product knowledge of all the newest range rovers. There’s nowhere her team. I am always treated with such kindness and respect, and they have great product knowledge of all the newest range rovers. There’s nowhere else I would go for my Land Rover experience.! More

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I'm on my third car from Jaguar Ft Myres and each experience was great. Always professional, kind and treat me as an important client. experience was great. Always professional, kind and treat me as an important client. More

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Wonderful experience - easy to deal with, and always easy to get ahold of for pickup or delivery. to get ahold of for pickup or delivery. More

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So helpful and communicative with everything from the time I built the car to when it arrived. time I built the car to when it arrived. More

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