Dealership Experience
16 yrs, 3 mos
257 Reviews
Write a Review257 Reviews of Brian Gardner
May 29, 2026
Excellent service department. Everyone is courteous, informed and clear. The staff is responsive and helpful. My car is always repaired correctly. I have never had to return for s Everyone is courteous, informed and clear. The staff is responsive and helpful. My car is always repaired correctly. I have never had to return for something missed or done incorrectly. More
Other Employees Tagged: Stephen Mackin, Michael Ferrara
May 26, 2026
Every time i come fir either just questions or oil change or service i always get friendly and knowledgeable staff or service i always get friendly and knowledgeable staff More
Other Employees Tagged: Marcus Turner, Stephen Mackin, Michael Ferrara
May 22, 2026
Gates Toyota has always been reasonably accessible and genuinely helpful. I appreciate them for good quality service. genuinely helpful. I appreciate them for good quality service. More
Other Employees Tagged: Stephen Mackin
April 10, 2026
Always a great experience with the crew at Gates their customer service is exceptional. My tires needed replacing and they got the job done quickly and I was back on the road customer service is exceptional. My tires needed replacing and they got the job done quickly and I was back on the road More
April 02, 2026
I’ve been a Gates Toyota customer for almost 15 years and am pleased to provide a strong recommendation based on my interactions with their salespeople and their service department. Everyone has been friendl am pleased to provide a strong recommendation based on my interactions with their salespeople and their service department. Everyone has been friendly, courteous, listened to my questions and always provided clear answers. I’m on my second Prius and these have been excellent cars at fair prices. More
Other Employees Tagged: Stephen Mackin, Michael Ferrara
March 23, 2026
It took almost 3 hours for an oil change with only 2 cars ahead of me. Their was only 1 guy doing oil changes but a lot standing around at the desks and I'm sure at least one could have jumped in to help out ahead of me. Their was only 1 guy doing oil changes but a lot standing around at the desks and I'm sure at least one could have jumped in to help out with oil changes instead of just watching. More
Other Employees Tagged: I don't know who assisted me at the desk to check out but he was a slob and a jerk and thought he was funny but he wasn't and especially after waiting almost 3 hours. He also couldn't answer any of my questions or just didn't want to.
March 19, 2026
We really appreciate your help on ours new purchase, thank you Travis and all sales persons, thanks again thank you Travis and all sales persons, thanks again More
Other Employees Tagged: Stephen Mackin, Michael Ferrara
March 09, 2026
First time at Gates Toyota in South Bend, IN, for the 5,000-mile service, and it was excellent! Brian Gardner was friendly, professional, and made the service smooth and easy. I bought my truck in Jackso 5,000-mile service, and it was excellent! Brian Gardner was friendly, professional, and made the service smooth and easy. I bought my truck in Jacksonville, FL, and they were so accommodating about me using Gates after my move to South Bend. Great team—highly recommend! More

