Brian Gardner

It took almost 3 hours for an oil change with only 2 cars ahead of me. Their was only 1 guy doing oil changes but a lot standing around at the desks and I'm sure at least one could have jumped in to help out ahead of me. Their was only 1 guy doing oil changes but a lot standing around at the desks and I'm sure at least one could have jumped in to help out with oil changes instead of just watching. More

by MELISSASCHAFER56 Verified Customer Verified Customer

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We really appreciate your help on ours new purchase, thank you Travis and all sales persons, thanks again thank you Travis and all sales persons, thanks again More

by jessefutureform Verified Customer Verified Customer

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Great job finding the issue and taking care of my vehicle always a great job by all always a great job by all More

by MISHAWAKAMOM20 Verified Customer Verified Customer

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First time at Gates Toyota in South Bend, IN, for the 5,000-mile service, and it was excellent! Brian Gardner was friendly, professional, and made the service smooth and easy. I bought my truck in Jackso 5,000-mile service, and it was excellent! Brian Gardner was friendly, professional, and made the service smooth and easy. I bought my truck in Jacksonville, FL, and they were so accommodating about me using Gates after my move to South Bend. Great team—highly recommend! More

by johnnathan.combs Verified Customer Verified Customer

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Great waiting area and and updates on waiting time. I checked in with Bud who is terrific. Thankyou. I checked in with Bud who is terrific. Thankyou. More

by LOCKWOOD.1 Verified Customer Verified Customer

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I was very thankful he could fit me in to repair alternator. I did not have a prior appt alternator. I did not have a prior appt More

by SNOWWHITE007JAN Verified Customer Verified Customer

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They get me in quickly and the work is also done fast and i appreciate that. i appreciate that. More

by GARYTHERESE Verified Customer Verified Customer

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I have always used the dealership for service & have generally been satisfied. The last two visits, however, both service technicians listed necessary services that my vehicle needs, yet both times I co generally been satisfied. The last two visits, however, both service technicians listed necessary services that my vehicle needs, yet both times I corrected them providing dates and mileage when those services were already performed. Either their database is wrong or they are trying to upsell services. Once corrected they apologized but it has happened twice now. Please ensure the technicians recommend only those services that are required based on vehicle history. More

by JOLCAMP Verified Customer Verified Customer

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I have always had great service with gates and will continue to use them in the future. continue to use them in the future. More

by EVELINCA Verified Customer Verified Customer

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Service desk people are always pleasant informative. Service does an excellent job. Explains all to you. Service does an excellent job. Explains all to you. More

by elleneah57 Verified Customer Verified Customer

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