Brian Hastmann

I was in Koons at 8:30 AM. They finished the tire change at 12:30 PM. On my way home. The very tired that was changed went flat. Had to be towed back to Koons where I had to wa They finished the tire change at 12:30 PM. On my way home. The very tired that was changed went flat. Had to be towed back to Koons where I had to wait an additional two hours more. Donna S More

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Brian was a great service guy. He told you what the problem was told you when you would get your car and what more can I say? It was a very pleasant experience. He told you what the problem was told you when you would get your car and what more can I say? It was a very pleasant experience. More

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Always gets ghe job done on time! Brian Hastman service advisor has the depth of knowledge to guide me and his team of technicians! Thank you again! Brian Hastman service advisor has the depth of knowledge to guide me and his team of technicians! Thank you again! More

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My service advisor Brian made my experience exceptional. He is very detailed and trustworthy!! Most importantly, he's extremely professional. He is very detailed and trustworthy!! Most importantly, he's extremely professional. More

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David Letourneau and the entire service staff at Koons Chevy in White Marsh are first class. The customer service experience is unmatched. From the moment you arrive, their communication throughout the Chevy in White Marsh are first class. The customer service experience is unmatched. From the moment you arrive, their communication throughout the entire process, you feel as if their entire team has your back. It's not always fun having to bring a car in for service...life disruption, work, kids, etc. David and the Koons staff get that and make sure they alleviate as much of that stress as possible from start to finish. I bought my car with this team and serviced it here. I will not go anywhere else given the respect and treatment they show their customers. David, thank you and the entire Koons team. More

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Buddy was patient and kind from start to finish. Highly recommend working with him! I’ve never had such great customer service when purchasing a vehicle Highly recommend working with him! I’ve never had such great customer service when purchasing a vehicle More

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Staff and technicians courtesy, professional and knowledgeable. Arrived early and seen immediately upon my arrival. knowledgeable. Arrived early and seen immediately upon my arrival. More

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Wonderful and pleasant Mr Brain Hastmann keep me updated with everything and I’m really happy with the service he provided thank you for everything with everything and I’m really happy with the service he provided thank you for everything More

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The Service Department team TALKS to me, instead of just "filling in the paperwork" to get my money! And if they're going to have to wait for Warranty repayment, they still fix the problem like I'm paying "filling in the paperwork" to get my money! And if they're going to have to wait for Warranty repayment, they still fix the problem like I'm paying cash Right Now! More

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Appt started on time staff greeted us upon arrival Josh great with explainations after service completed Service bery timely Josh great with explainations after service completed Service bery timely More

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