Brian Hastmann
Brian Hastmann at Koons White Marsh Chevrolet

Brian Hastmann

Service Lane Manager

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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5.0
54 Reviews

Brian has been in the automotive industry since 1993 and at Koons since 2004. Brian is a GM Certified Service Advisor and a GM Mark of Excellence Award winner. What he loves about his job is everyday he gets to meet new people and have new challenges that keep him on his toes making each day a new adventure.

Dealership Experience

21 yrs

Industry Experience

21 yrs

Languages Spoken

English English

5.0

54 Reviews

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54 Reviews of Brian Hastmann

September 30, 2025

Dealership Rating
Employee Rating

Brian was very helpful in helping me to get some warrantee work done on my Suburban, More

by lancefargo
Service Price Transparency
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Recommend Dealer
Yes

September 30, 2025

Dealership Rating
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Service department employees were Courteous and knowledgeable. Service was completed in less time than was estimated. More

by tinachios
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

September 30, 2025

Dealership Rating
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Brian was great he returned my email promptly and made sure everything was ready when I arrived for my appointment to have my tire replaced. More

by S_girl0401
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brandon Behr

September 30, 2025

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Employee Rating

As always Brian was helpful, reliable, and easy to work with. Koons is a great place to take care of our vehicles More

by rmellendick
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Recommend Dealer
Yes

September 30, 2025

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It just took a lot longer than I expected,. they did not fill all my fluids in the truck they had to take it back. More

by buckster1222
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dan Hasselberger, Thomas Howard

September 30, 2025

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Pleased that they warrantied our Catalytic converter. The process was straightforward. We will continue having our Fleet serviced there. More

by emckenzie2
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Courtney Krause

August 22, 2025

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Employee Rating

I was in Koons at 8:30 AM. They finished the tire change at 12:30 PM. On my way home. The very tired that was changed went flat. Had to be towed back to Koons where I had to wa More

by dsheppard7
Service Price Transparency
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Recommend Dealer
No
Aug 22, 2025

dsheppard7 responded

Koons service department keeps you there at Koons for a long period of time anywhere between three and five hours. Koons does not make you aware that they have transportation to take you to the mall. If you patronize Koons as I have, please eat breakfast, take your lunch and a book because you will be there for several hours. Donna S

Aug 22, 2025

dsheppard7 responded

Koons service department it’s an all day appointment.

August 20, 2025

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Employee Rating

Brian was a great service guy. He told you what the problem was told you when you would get your car and what more can I say? It was a very pleasant experience. More

by djdonye
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Service Time
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Recommend Dealer
Yes
Aug 22, 2025

Koons White Marsh Chevrolet responded

We're happy to hear Brian provided such a pleasant and informative experience at Koons White Marsh Chevrolet. Safe travels!

August 20, 2025

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Employee Rating

Always gets ghe job done on time! Brian Hastman service advisor has the depth of knowledge to guide me and his team of technicians! Thank you again! More

by alobus.sr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2025

Koons White Marsh Chevrolet responded

Thank you for sharing your positive feedback about Brian and our team at Koons White Marsh Chevrolet. We always aim to deliver timely and knowledgeable service!

August 17, 2025

Dealership Rating
Employee Rating

My service advisor Brian made my experience exceptional. He is very detailed and trustworthy!! Most importantly, he's extremely professional. More

by COOP
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 20, 2025

Koons White Marsh Chevrolet responded

Thanks for sharing your experience with Brian! We truly value your business and hope to see you again at Koons White Marsh Chevrolet. Safe travels ahead!

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