Brian Kirk

Communication was very poor. Promised follow up happened only once. Messages and emails were not responded to. Promised follow up happened only once. Messages and emails were not responded to. More

by JoeR Verified Customer Verified Customer

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I brought my 2020Ford Expedition in fix a problem with my retracting running boards that don't retract. I remember talking to Brien in the past, but he wasn't there. I then approached Ryan which I have worke retracting running boards that don't retract. I remember talking to Brien in the past, but he wasn't there. I then approached Ryan which I have worked with in the past. He immediately checked out the problem, verified that I had warranty coverage and instructed me to bring it in Monday morning. Brian checked me in, called me in a couple days and said the vehicle was properly repaired and ready for pickup. Thanks to both Ryan and Brian. Good service handling. Gordon More

by gspring10 Verified Customer Verified Customer

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I have road hazard warranty on wheels and tires. Got nail in rear passenger tire. Came to Walker to get it repaired or replaced. I was told tire couldn't be patched and was not in-stock. Left my tru Got nail in rear passenger tire. Came to Walker to get it repaired or replaced. I was told tire couldn't be patched and was not in-stock. Left my truck overnight. New tire was shipped from tampa.THE WRONG TIRE. Came back to walker to pick up truck. Immediately saw the tire was completely and OBVIOUSLY different than the other Three. Told a service tech who agreed and said no problem we have correct tire in stock. STRANGE. The correct tire was installed, but it definitely not a NEW tire. Sure seems like someone doesn't know what they're doing or just doesn't care, maybe both. This is the total opposite of the service I expect and DESERVE as a loyal Ford owner. I'm very unhappy right now. I would have thought the tech who put the tire on my truck would have noticed and said something. Feel free to contact me for further. More

by ROADWARRIOR690 Verified Customer Verified Customer

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I am having an issue with the truck still and have left at least 4 messages and still have not received a call back or any other response. at least 4 messages and still have not received a call back or any other response. More

by TOMMY_TNT Verified Customer Verified Customer

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Excellent service. Great communication. From service advisor Brian Kirk to the technician Dustin, overall A+ service Great communication. From service advisor Brian Kirk to the technician Dustin, overall A+ service More

by Jdalrymple Verified Customer Verified Customer

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Was very pleased with the quality work performed on my truck. Made this 2009 look brand new again. Attention was closely paid to all the issues and all employees were VERY courteous. Thank you. truck. Made this 2009 look brand new again. Attention was closely paid to all the issues and all employees were VERY courteous. Thank you. More

by Bro #2 Verified Customer Verified Customer

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When they say we'll get you in and Out quickly if you get here between 7am and 8am. I guess quickly means different things to different people. One and a half hours to patch a tire. Waiting room was nice. here between 7am and 8am. I guess quickly means different things to different people. One and a half hours to patch a tire. Waiting room was nice. More

by bmull63770 Verified Customer Verified Customer

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I had the opportunity of visiting Walker Ford Service Department this week and received outstanding support and from the initial writer to the mechanics jumping in the engine bay to resolve multiple issu Department this week and received outstanding support and from the initial writer to the mechanics jumping in the engine bay to resolve multiple issues! Great principles with smile’s all around. Very reassuring to helped and received a follow call to see if all is ok! Walker is the Best! More

by DHW1929 Verified Customer Verified Customer

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VERY GOOD BUSINESS MANAGER. MAKES EVERYTHING SO MUCH EASIER, AND HE IS PLEASENT TO WORK WITH. MAKES EVERYTHING SO MUCH EASIER, AND HE IS PLEASENT TO WORK WITH. More

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from start to finish, working with Keith and team at Walker Ford was single handedly the best car buying experience I have ever had. Keith went above and beyond to make the process enjoyable - a word r Walker Ford was single handedly the best car buying experience I have ever had. Keith went above and beyond to make the process enjoyable - a word rarely ever used when buying a car. From Keith in sales, Jeff in finance and Austin in accessories - all were beyond exceptional. Thank you, Brian Kirk for making the introduction to Keith! More

by bill.liguori Verified Customer Verified Customer

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