Brianna Worthington | Page 7

Fast and efficient had three recall issues that they resolved on our 2021 ford bronco badlands edition it was in and out in a day thanks you resolved on our 2021 ford bronco badlands edition it was in and out in a day thanks you More

by Doug Verified Customer Verified Customer

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Coupon bait and switch. There is an attempt by the sales staff to OVER CHARGE for new vehicles. No rewards for being a loyal customer to these xxxxxxxx. I do not recommend, There is an attempt by the sales staff to OVER CHARGE for new vehicles. No rewards for being a loyal customer to these xxxxxxxx. I do not recommend, and I will never use the sales department again. Service Department is good. More

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They listened to my questions and what I was looking for, they understood and worked with my situation, and they have been helpful any time I've contacted them since. Gavin was the best car salesman I've met they understood and worked with my situation, and they have been helpful any time I've contacted them since. Gavin was the best car salesman I've met, and I REALLY shopped around before finding what I really wanted at Ken Ganley Norton. More

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Brianna was great to work with and really helpful. The technicians seemed to be stumped early on but once they found the problem they were quick to get it done. The technicians seemed to be stumped early on but once they found the problem they were quick to get it done. More

by DANTZ1 Verified Customer Verified Customer

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Cannot praise Ken Ganley Ford of Norton enough. Christian our sales rep was kind and courteous. Was knowledgeable on the vehicle we were interested in, and found us a great deal on our new Badlands Christian our sales rep was kind and courteous. Was knowledgeable on the vehicle we were interested in, and found us a great deal on our new Badlands Bronco Sport. Wife loves it, husband loved how they worked with us to get our best deal. The entire staff from sales to financing, to the service department was wonderful. This was my best experience purchasing a new car in my 62 years. Cannot recommend them more. Do yourself a favor and stop in if you’re in the market for a new vehicle. Tom Aquino More

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Always check with local dealer Ken Ganley first nice to deal with bought our last 2 cars there. deal with bought our last 2 cars there. More

by srowles61 Verified Customer Verified Customer

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Everyone we dealt with from the salesman’s to the finance team were friendly and easy to work with. team were friendly and easy to work with. More

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Gavin made the car buying experience easy. He answered all my questions and made the experience so much less stressful He answered all my questions and made the experience so much less stressful More

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March 13, 2023 My experience at Ganley was profoundly challenging, to say the least. It began with a well-documented issue regarding the 2019 Ford Fusion Titanium Ecoboost Turbo model. The engine, equipp challenging, to say the least. It began with a well-documented issue regarding the 2019 Ford Fusion Titanium Ecoboost Turbo model. The engine, equipped with water jackets between the cylinders, has been identified to fail, leading to antifreeze leakage into the cylinders and subsequent engine failure. This issue has prompted a pending class action lawsuit. Despite consulting multiple attorneys who indicated the potential lengthiness of the legal process, I found waiting intolerable given the urgency of my situation. Transitioning to my interactions with the Ganley team, initial impressions were positive with a friendly atmosphere. However, matters took a different turn during discussions on pricing. Initially, a rough estimate of $8,000 was provided. Following negotiation and my emphatic assertion that the issue was not of my making, given the vehicle's modest mileage of 73,000, I was eventually quoted a final price of $4,500, inclusive of all expenses. Concurrently, Ford Customer Service Center offered $5,000 in assistance, bringing a sense of relief. Regrettably, Ganley subsequently reneged on their initial offer. The representative who initially quoted $4,500 later claimed it was for parts only, contradicting her previous statement. This inconsistency was concerning, indicating possible miscommunication or misrepresentation within the dealership. Again, I sought legal advice. Afterall, I had two separate calls with the quoted price. In the end the legal battle would have cost more than the $2300 for the work to be completed. At this point I reached out to General Manager Tom Yerace, who assured me that he would get to the bottom of it all. He did not! I was given over to John Kirchenbauer, the service manager. Subsequently, communication delays ensued, stretching what was supposed to be a swift resolution into a prolonged ordeal lasting weeks and eventually months. Despite my inquiries, obtaining a detailed breakdown of costs, encompassing parts and labor, proved challenging. When I finally received a breakdown, the total exceeded $7,200, far surpassing the initial quote. Notably, now the discrepancy between Ganley's online prices and warranty pricing. Ford Customer Service Representative Jenae Gaston reached out to Ganley about this pricing and was ignored. Her understanding was that warranty pricing should have been less than wholesale or online pricing for parts. This obviously raised significant doubts regarding the dealership's transparency and integrity. Moreover, upon collecting the vehicle post-repair, I encountered an unexpected issue with the control screen. Despite assurances from the mechanic that it was unrelated to the engine repair, the proposed diagnostic fee of $170, along with an anticipated additional $800 for the suspected part replacement, were unwelcome surprises. Reluctant to engage Ganley further, I resolved the screen issue independently with simple troubleshooting, underscoring the dealership's questionable diagnostic practices and pricing policies. In a fortuitous turn of events, a brief consultation with online resources, particularly instructional videos on YouTube, provided invaluable insights. Following straightforward instructions, I successfully resolved the control screen issue within minutes, circumventing the need for Ganley's costly diagnostic services. This experience further emphasized the importance of consumer empowerment and resourcefulness in navigating challenging situations. In summary, my experience with Ganley Ford has been marked by frustration, disappointment, and a profound lack of confidence in their integrity and professionalism. I am compelled to share this account widely, hopeful that it catalyzes necessary improvements within the dealership's practices and customer service standards. Respectfully, Shawn Zavodney More

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Devin was so helpful, understanding and nice. We were on a cross country road too when our car broke down about 20 min from here on Friday afternoon. When we got there, Devin understood the stres We were on a cross country road too when our car broke down about 20 min from here on Friday afternoon. When we got there, Devin understood the stress, and urgency we were facing. He went above and beyond to help us and were so thankful for his help making the best out of the situation. More

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