I found everyone to be helpful and respectful.
Was a nice change from the dealer that I used to have to deal with in another state.
Was a nice change from the dealer that I used to have to deal with in another state.
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by Spohny67
Verified Customer
Verified Customer
Service Price Transparency
Nov 18, 2024 -
Ken Ganley Ford Norton responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Nov 19, 2024 -
Ken Ganley Ford Norton responded
Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Brianna was very nice on phone and in person.
Easy to schedule appointment and all service was taken care of in reasonable amount of time. Brianna also answered all service questions I had plus s
Easy to schedule appointment and all service was taken care of in reasonable amount of time. Brianna also answered all service questions I had plus some questions about new vehicles, very helpful.
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by SMETZ104
Verified Customer
Verified Customer
Service Price Transparency
Nov 05, 2024 -
Ken Ganley Ford Norton responded
Thank you for your business and this review. We're happy to hear Brianna and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Brianna and the staff are awesome.
They cleaned up a mess from another mechanic. I have nothing but praise for Ken Ganley Ford.
They cleaned up a mess from another mechanic. I have nothing but praise for Ken Ganley Ford.
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by johnj
Verified Customer
Verified Customer
Service Price Transparency
Nov 05, 2024 -
Ken Ganley Ford Norton responded
John, Thank you for taking the time to share your thoughts on working with Brianna and our team. We're glad to hear we delivered such a great experience!
Nov 05, 2024 -
Ken Ganley Ford Norton responded
Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. We hope you have a great day!
Brianna did great had my parts in the next day.
They all take very go care of my truck.
They all take very go care of my truck.
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by rob.rager
Verified Customer
Verified Customer
Service Price Transparency
Oct 25, 2024 -
Ken Ganley Ford Norton responded
Quality customer service is always our number one priority, and we're happy to hear that Brianna met your expectations. Thank you for choosing Ken Ganley Ford Norton. We look forward to having you as one of our valued customers for many more years to come!
I needed an update to sync 3 and it was done fast and
they were very friendly and professional
they were very friendly and professional
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by V1017K
Verified Customer
Verified Customer
Service Price Transparency
Sep 18, 2024 -
Ken Ganley Ford Norton responded
Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!
Great fast and professional service.
I will continue to use their services because they are great
I will continue to use their services because they are great
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by Bel311
Verified Customer
Verified Customer
Sep 15, 2024 -
Ken Ganley Ford Norton responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.
Everyone I dealt with was very professional and helpful.
They continued to work on my truck until the problem was resolved. The work was done on a timely basis. Very Satisfied!!
They continued to work on my truck until the problem was resolved. The work was done on a timely basis. Very Satisfied!!
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by pambadg
Verified Customer
Verified Customer
Service Price Transparency
Sep 12, 2024 -
Ken Ganley Ford Norton responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Fast easy accessible for service Brianna is very good to
work with, very quick to get us an estimate keeps us informed while repairs are being made.
work with, very quick to get us an estimate keeps us informed while repairs are being made.
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by Jonesje
Verified Customer
Verified Customer
Service Price Transparency
Aug 17, 2024 -
Ken Ganley Ford Norton responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brianna met your expectations. Thank you for choosing Ken Ganley Ford Norton, we look forward to having you as a valued customer for many years to come!
Easy to set up an appointment and they were helpful in
text reminders. Brianna was easy to talk to in order to get my car serviced.
text reminders. Brianna was easy to talk to in order to get my car serviced.
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by appointments4
Verified Customer
Verified Customer
Service Price Transparency
Aug 15, 2024 -
Ken Ganley Ford Norton responded
It's great to hear that Brianna and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!
Easy to make an appointment, pre ordered warranty parts,
prepared on schedule, courtesy driver was great, everyone was friendly, unfortunately things were broken and missing upon return so I needed to make
prepared on schedule, courtesy driver was great, everyone was friendly, unfortunately things were broken and missing upon return so I needed to make a new appointment to return, it is still not correct. Communication and follow-up has been an issue, I don't have time to keep trying to get my car back to the way it was when I brought it in the first time.
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by E-Stang
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2024 -
Ken Ganley Ford Norton responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
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4 yrs, 11 mos
