Brittany Lewis | Page 16

The vehicle was incorrectly represented to be a Tacoma TRD but was actually an SR5. Added some complexity to the negotiations but was able to resolve. When the vehicle was test driven it was noticed tha TRD but was actually an SR5. Added some complexity to the negotiations but was able to resolve. When the vehicle was test driven it was noticed that there was a problem with one of the bulbs. his was brought to the sales associate's attention who at the time assured me that it would be fixed but it never was. Also, the copy of the inspection report done on the car by the dealership indicated that a blinker bulb was replaced but to date the blinker does not function correctly. The sales associate was notified that I had left several bungee cords were left in the vehicle and wished to be retrieved. The car was purchased on Friday and a special trip was made to the dealership on Sunday to deliver the title and extra key. The sales associate communicated to me that he would meet me at the dealership on Sunday to deliver cords but did not show. I was really disappointed since the round trip from my house to the dealership is over 120 miles. I was also disappointed that the vehicle only came with one key and I was not aware of this until after the negotiations were completed. Purchasing an additional key for this vehicle from a dealer will cost about $300. The sales manager indicated that they would try to assist me in acquiring an additional key a little cheaper, if possible, but so far I have not heard from the dealership. This was really disappointing since part of the reason for making the Sunday trip was to deliver the 2nd key connected with the trade-in to the dealership. More

by MWRIGHT12966 Verified Customer Verified Customer

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The dealership is a very clean and organized dealer our overall experience was very good. overall experience was very good. More

by SPENCERARTY Verified Customer Verified Customer

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AWESOME! Everette Hall is the best car salesman I have ever had! From the very beginning, Everette had clear communication, established trust, and handled my Everette Hall is the best car salesman I have ever had! From the very beginning, Everette had clear communication, established trust, and handled my family with the utmost care and respect. He also worked with a sense of urgency to ensure our family wasn't waiting too long. I saw him running through the showroom to get everything processed. The day after the transaction, Everette called and thanked us again and congratulated us on our new car. Everette rolled out the red carpet for us, from beginning to end! Truly an Amazing, World Class Experience. More

by ERROLHOOPER Verified Customer Verified Customer

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They provided great hospitality, but it took way too long to complete the transaction due to all the administering. to complete the transaction due to all the administering. More

by DELFORD Verified Customer Verified Customer

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Terry Ford was very helpful. He is someone I trust and I would recommend him and Shottenkirk to my friends. He is someone I trust and I would recommend him and Shottenkirk to my friends. More

by RSPANTER Verified Customer Verified Customer

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My daughter and I had a great experience at Shottenkirk Honda of Catersville. Justin, Tommy and Brittany were all very professional and helpful. We were able to get the exact car my daughter wanted. We Honda of Catersville. Justin, Tommy and Brittany were all very professional and helpful. We were able to get the exact car my daughter wanted. We highly recommend visiting Shottenkirk if you are looking for a new car. More

by VRWMR57 Verified Customer Verified Customer

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Only dealership I’ll go with. Just got my new 2024 Honda CRV from here and I couldn’t have asked for better experience. Justin Delong was my salesman and he did great! Got me in Just got my new 2024 Honda CRV from here and I couldn’t have asked for better experience. Justin Delong was my salesman and he did great! Got me in the car I wanted and was extremely knowledgeable! Make sure to go and ask for Justin! Thank you Shottenkirk More

by Collumsteven4 Verified Customer Verified Customer

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It was a great experience overall - car buying being what car buying is. The folks were fair even in this terrible market to buy a car. Austin did really well (he is new - but did what he should and got help car buying is. The folks were fair even in this terrible market to buy a car. Austin did really well (he is new - but did what he should and got help and got us answers), selling us a car. Brittany is clearly a key to the whole Shottenkirk process. We have bought quite a few cars and would definitely go back to Shottenkirk. Feel fairly treated, well served, and respected. The follow-up has been incredible. More

by DOUG.BURRIER Verified Customer Verified Customer

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Good prices and low pressure to buy. . I got a good price for my trade-in. . I got a good price for my trade-in. More

by TKEASLER22 Verified Customer Verified Customer

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So, we really had an issue with not being told the extended warranty didn't have to have all the packages included with it. Like we thought it was as it was presented take it or leave it. And not bein extended warranty didn't have to have all the packages included with it. Like we thought it was as it was presented take it or leave it. And not being told the repel could not be cancelled and pro rated like the others. Everrett was great to work with though. We do have to take the car back up to the dealership cause there is a small ding to be attended to. We just wish we would have all all the information and given the opportunity to come in when we wanted to for the price we were given. We were asked to come in by the end of the month and I do get it but we had to come in the evening and were very tired. All the info would have been great to make a better decision on if I needed certain things on the warranty. Kevin and Brittany were the ones who spoke to us on the warranty options. More

by Ren Verified Customer Verified Customer

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