Brooke Jennings
Brooke Jennings at Master Buick GMC

Brooke Jennings | Page 2

Service Customer Care

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

4.8
95 Reviews
4.8

95 Reviews

Write a Review

95 Reviews of Brooke Jennings

October 07, 2026

Dealership Rating
Employee Rating

Cooperative and supportive with getting recall part and service scheduled. Reached about rescheduling appointment first More

by ambassador357
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 07, 2026

Master Buick GMC responded

Thank you for your feedback! I'm glad to hear that you found our service cooperative and supportive in getting your recall part and service scheduled. Your satisfaction is important to us. If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to serving you again at Master Buick GMC! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

October 05, 2026

Dealership Rating
Employee Rating

I made an appointment to get my vehicles shifter replaced, for seven days from when I placed it, they called me the next day and asked me if I could come in the next day to get my vehicle looked at. More

by adam.reynolds1776
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 06, 2026

Master Buick GMC responded

Thank you for your kind words, Adam! I'm delighted to hear that you had a positive experience with us at Master Buick GMC. It's great to know that we were responsive and kept you updated during your vehicle's shifter replacement. I appreciate your trust in us, and we look forward to assisting you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

October 04, 2026

Dealership Rating
Employee Rating

Gavin the service manager was great providing the review of the diagnostics for my vehicle. More

by rooseveltpough
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: William Fanning , Gavin Hyatt

Oct 04, 2026

Master Buick GMC responded

Thank you for your kind feedback, Roosevelt! I’m glad to hear that Gavin provided you with great service and a thorough diagnostics review for your vehicle. At Master Buick GMC Augusta, we strive to ensure customers have an excellent experience. I appreciate your feedback, and we look forward to serving you again! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

October 01, 2026

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Employee Rating

Outstanting service by the service manager and the technician. We are going to florida this weekend and they worked the terrain in today for the recall Thank you so much. More

by cockrellglenn46
Service Price Transparency
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Recommend Dealer
Yes
Oct 02, 2026

Master Buick GMC responded

Thank you for your wonderful review, Glenn! I'm thrilled to hear that you received outstanding service from our service manager and technician at Master Buick GMC Augusta. I'm glad we could assist with your GMC Terrain's recall before your trip to Florida. Safe travels, and we look forward to seeing you again! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

September 27, 2026

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Employee Rating

Checked in quickly. Service completed quickly and professionally. Completely satisfied with the professionalism and cleanliness of the service department. More

by leedog99
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Steve MacDonald

Sep 28, 2026

Master Buick GMC responded

Thank you for your wonderful review! I am glad to hear that you were satisfied with the quick and professional service provided. We take pride in maintaining a clean environment and delivering top-notch service to our customers. We look forward to seeing you again next time! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

September 25, 2026

Dealership Rating
Employee Rating

Good work and on behalf of all workers keep me informed one when they should be finished More

by jturn305
Service Price Transparency
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Recommend Dealer
Yes
Sep 26, 2026

Master Buick GMC responded

Thank you for your feedback! I appreciate your kind words and will ensure to keep you updated on the progress. If you have any further questions or need assistance, feel free to reach out to me at Master Buick GMC Augusta. We look forward to serving you again! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

September 23, 2026

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Employee Rating

All of the people were very friendly and helpful. They provided a ride for me. More

by lynnbar2015
Service Price Transparency
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Recommend Dealer
Yes
Sep 23, 2026

Master Buick GMC responded

Thank you for your wonderful review! It's great to hear that you had a positive experience with our friendly team at Master Buick GMC. Providing assistance, like a ride, is part of my commitment to excellent service. We hope to see you again soon! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

September 17, 2026

Dealership Rating
Employee Rating

I have never been to a service dept at a dealership where when you pull up they do not come out to your vehicle and greet you. They did not do this. But when I was leaving after my service they walked out an More

by aat31282
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Charles Williams

Sep 17, 2026

Master Buick GMC responded

Thank you for sharing your experience with us. I understand the importance of a warm welcome and appreciate your feedback regarding your visit to Master Buick GMC Augusta. Our goal is to provide excellent service, and we will take your comments into account to enhance our customer interactions. If you have any further concerns or suggestions, please feel free to reach out to us directly. We hope to have the opportunity to serve you better in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

September 13, 2026

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Employee Rating

Excellent service very efficient. My appointment was easy scheduled. Top rated service. I am impressed with the service department and sales. I would recommend master GMC BUICK to any More

by tennesseetaxi
Service Price Transparency
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Recommend Dealer
Yes
Sep 14, 2026

Master Buick GMC responded

Thank you for your wonderful review! I am thrilled to hear that you had an excellent experience with our service department and sales at Master Buick GMC. Your recommendation means a lot to us! We look forward to assisting you again in the future. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

September 08, 2026

Dealership Rating
Employee Rating

Great service , on time . No issues Service writer explained future work and dates for work More

by salleyinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 08, 2026

Master Buick GMC responded

Thank you for your wonderful review! I am thrilled to hear that you received great service at Master Buick GMC Augusta and that our service writer effectively communicated future work and timelines. I appreciate your feedback, and we look forward to assisting you again soon! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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