Brooke Jennings | Page 2

I've been a Master Buick GMC customer since at least 1976. Always exceeds expectations. I highly recommen this dealership and service department to anyone. 1976. Always exceeds expectations. I highly recommen this dealership and service department to anyone. More

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I had a great experience at the dealership. Everyone was kind, patient and professional. The cashiers, dealers, and mechanics. I felt very at home and comfortable. kind, patient and professional. The cashiers, dealers, and mechanics. I felt very at home and comfortable. More

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First class sales and service departments. Scheduling service is easy and the staff really works hard to accommodate various schedules and needs. They are the perfect example of what customer service is service is easy and the staff really works hard to accommodate various schedules and needs. They are the perfect example of what customer service is! More

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We are very pleased with the service provided during our scheduled service maintenance. The people were friendly and helpful when making the appointment. The service was fast and efficient . scheduled service maintenance. The people were friendly and helpful when making the appointment. The service was fast and efficient . More

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The service department was slow but friendly, the oil change and tire rotation was about 30 dollars more than I pay at the dealership in Commerce Georgia. I won't be going back here change and tire rotation was about 30 dollars more than I pay at the dealership in Commerce Georgia. I won't be going back here More

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through and professional The dealership provided excellent customer relation. Each individual was helpful and had through knowledge of their prospective positions. I have onl The dealership provided excellent customer relation. Each individual was helpful and had through knowledge of their prospective positions. I have only been in Georgia for a few weeks. I always had my car serviced by Buick. I searched on line to find a dealer here and was glad I found you. Whatever, my future needs I have the confidence that I would be treated honestly and get the best service. Michael, was helpful and ery professional. More

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Your service reminds me of vacuum cleaner.. it took from 4/29/20 until 7/16/20 to have the warranty repair completed. Given that I had only had thevehicle for approximately two weeks when I couldn’t get it 4/29/20 until 7/16/20 to have the warranty repair completed. Given that I had only had thevehicle for approximately two weeks when I couldn’t get it started, and I was only told to “call roadside assistance” is infuriating. After getting the vehicle to your so called service department, not once in two and a half months did anyone call me to update me on the status of the parts. When I called to inquire, the calls were not returned as requested. It would be interesting to know when the parts actually arrived at your facility and then why I was not notified so that a repair could be arranged. It's quite obvious to me that people are not doing what they are paid to do. More

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Unprofessionalism not guaranteed was scheduled time of servi My wife came in half an hour early they did not take her in until 40 minutes after scheduled time she said it was totally unprofessional will not use My wife came in half an hour early they did not take her in until 40 minutes after scheduled time she said it was totally unprofessional will not use again More

by carnelle3@ Verified Customer Verified Customer

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Warranty oil change and tire rotation This is the most professional service department I have ever had the privilege to work with. Not only are the service writers good at what they do, th This is the most professional service department I have ever had the privilege to work with. Not only are the service writers good at what they do, they are personable, kind and considerate. They go the extra mile to make sure the customer is happy. We have a 2017 GMC and a 2019 Buick and would not take them anywhere else. More

by jb1968ga Verified Customer Verified Customer

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Awful Worst customer service! They had my husbands truck for several days and failed to tell him they wouldn’t be able to get to it to work on it. Meanwhile Worst customer service! They had my husbands truck for several days and failed to tell him they wouldn’t be able to get to it to work on it. Meanwhile he had to get a rental when that could have been avoided. We then had to take the truck back down to have it fixed and was kept for almost 2 months and at the end of all of this still had to pay for a rental bc they didn’t have the decency to call anyone. We bought my car from them 2 years ago and after this most recent experience we will never be back. More

by Brittinip34 Verified Customer Verified Customer

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