Brooks Falzone | Page 11

Every employee I encountered, whether in the parking lot or service center proactively asked if they could help me, accompanied me to my destinations onsite and Mr. Walker introduced himself to me in the pa or service center proactively asked if they could help me, accompanied me to my destinations onsite and Mr. Walker introduced himself to me in the parking lot. Excellent service! More

by CMOODY1731 Verified Customer Verified Customer

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On on on o on on on at the just on at of go gone More

by wcro3 Verified Customer Verified Customer

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Communication was not great. I kept having to reach out to Brook's rather than the other way around. I have brought Mt vehicle in more than once and the problem is still not fixe I kept having to reach out to Brook's rather than the other way around. I have brought Mt vehicle in more than once and the problem is still not fixed. Technicians apparently unable to duplicate the issue. More

by abirdsong123 Verified Customer Verified Customer

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Very professional and friendly person who was a great deal of help.i will certainly bring my vehicle for any needed work deal of help.i will certainly bring my vehicle for any needed work More

by CDBROWN01 Verified Customer Verified Customer

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Brooks was wonderful, accommodating and he kept me informed. That is all since you make me write 15 words…. Stupid rule, Ford should change that and just be happy I took the time to write anything! informed. That is all since you make me write 15 words…. Stupid rule, Ford should change that and just be happy I took the time to write anything! Brooks/Walker Ford, 5 stars…. Ford Corp, 1 star! How’s that for more that 15 words? More

by SMB27 Verified Customer Verified Customer

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We’ve worked with Brooks multiple times in the past. While he’s pleasant to talk to, he’s extremely difficult to get in touch with. Recently, we had an issue with our truck—a clunking noise when downshi While he’s pleasant to talk to, he’s extremely difficult to get in touch with. Recently, we had an issue with our truck—a clunking noise when downshifting. Since it’s our only vehicle, we carefully scheduled a time to drop it off when we could borrow a friend’s car. We left the truck at the shop for a week, and during that time, we were reassured it would be test-driven thoroughly to identify the problem. They also told us that if a deeper issue was found, they could reschedule the service and provide us with a rental. After the week was up, we learned the truck had been driven less than a mile, and they claimed they couldn’t replicate the issue. Communication became a problem, as Brooks stopped answering our calls or returning messages. I eventually had to contact the service manager, Ryan. After a few conversations, Ryan personally tested the vehicle, confirmed the noise, and promised to get back to us with a rental and a plan to dig deeper into the issue. It has now been four months, and we still haven’t heard back. While Don Mast has always been helpful, this experience has been extremely frustrating and disappointing. More

by joeb Verified Customer Verified Customer

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Brooks was professional and accommodating with my schedule. I will be back for future visits. schedule. I will be back for future visits. More

by michelleburgin Verified Customer Verified Customer

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Would be helpful if anyone would ever call you back. Very frustrating experience with two different advisors. Won’t be coming back. Very frustrating experience with two different advisors. Won’t be coming back. More

by bweise2000 Verified Customer Verified Customer

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Very fast service, I was expecting to be there for 4-5 hours and they were done in 2 hours and they were done in 2 More

by HAUDRICH Verified Customer Verified Customer

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I called Brooks late in the afternoon, I needed to get the truck serviced as I was leaving town that week. Somehow he was able to squeeze me in on a Saturday. I waited there for the truck which took a lit the truck serviced as I was leaving town that week. Somehow he was able to squeeze me in on a Saturday. I waited there for the truck which took a little longer than I had anticipated but I was very appreciative to be able to get the vehicle serviced on such short notice. Brooks was a straight up good guy! More

by MCostello Verified Customer Verified Customer

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