Bryce Shibata | Page 14

When my wife arrived to pick up the car at the promised time and date the maita staff had no idea where her car was or what the car was there for. After waiting 35 minutes the car was finally located. My w time and date the maita staff had no idea where her car was or what the car was there for. After waiting 35 minutes the car was finally located. My wife had already worked 9 hours that day and didn’t need another 35 minute delay. The staff was disorganized and not very helpful. One service member told my wife to sit down and wait because the service department was now closed. More

by CRESPO2210 Verified Customer Verified Customer

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Two main issues:1. I don’t understand the point of Two main issues: 1. I don’t understand the point of making an appointment if you guys can’t staff accordingly. The drop off / non appointment lane wa Two main issues: 1. I don’t understand the point of making an appointment if you guys can’t staff accordingly. The drop off / non appointment lane was being helped faster than the application lane if you know you have X number of appointment you should have enough people available to service them instead of focusing on drop offs. 2. Your “valet” employees must have been hired from the DMV or something because there was no sense of urgency. The guy one guy that was bringing the cars out continued to have his side conversation with his coworkers as he strolled to get the keys and proceeded the bring people their cars. From the time that I paid to the time that I got my car 13 minutes lapsed while this guy continued to just talk to other employees. I felt worst for an elderly lady who was in her late 70-80s that waited with me and we both kept looking at each other like we are in a prank show. Your office isn’t probably going to take action or even care much but at least other people reading these reviews can find somewhere else to go. After waiting for so long there was a black guy that was doing something else (I only mention this so he doesn’t for some reason get in trouble because he was the only one that seemed to care) , I went up to him to see if he could help me instead and he right away went and got my car while the other dude continued his stroll. More

by MrZ Verified Customer Verified Customer

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Pricey but people always nice and informative, and job is usually well done in a timely manner. Do not understand why they require a minimum of 25 words for this review though! usually well done in a timely manner. Do not understand why they require a minimum of 25 words for this review though! More

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I brought in a 1999 Toyota Celica GT convertible with the intent of determining the work that needed to be done to maintain this car in a 'Classic' category over time. Mr. Shibata was most thorough in deter intent of determining the work that needed to be done to maintain this car in a 'Classic' category over time. Mr. Shibata was most thorough in determining from me what it is I would like to accomplish and within a current and future budget. The work performed by the service crew was exceptional; I now have a most thorough listing by priority of what I will need to accomplish over time and with an accompanying forecasted cost estimate. More

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I have been coming to this location for about 3 years alway friendly and familiar faces. Knowledgeable staff and even if there’s an issue the manager Val makes sure that you leave happy and all issues re alway friendly and familiar faces. Knowledgeable staff and even if there’s an issue the manager Val makes sure that you leave happy and all issues resolved. The customer service is great. More

by MCKAYLA101507 Verified Customer Verified Customer

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Although the cost of the repair was considerable, it could have been much worse. Thankfully my faith in Maita over the last 25 years was not frustrated by dishonesty. An initial diagnostic did not ade could have been much worse. Thankfully my faith in Maita over the last 25 years was not frustrated by dishonesty. An initial diagnostic did not adequately reveal a needed repair resulting in an increase in the potential cost. Recognizing that the diagnostic was inadequate, the service tech spoke to his manager and the additional cost was waived. I am elderly and retired and resources are limited, however, when it comes time to finally trade the old girl in, I will certainly return to Maita for what will be my last vehicle. Thank you so much. More

by LHC1053 Verified Customer Verified Customer

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Always easy to work with, they are professional, explains services that were completed and services that are still needed or future services. This is the first vehicle that I've taken to the dealer for serv services that were completed and services that are still needed or future services. This is the first vehicle that I've taken to the dealer for service and I feel reassured the work is done correctly. Thank you Maita Toyota. More

by GIGGLEROACH Verified Customer Verified Customer

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It is risky to make appointments based upon the estimate of the service time involved. Sometimes they get it right and sometimes you miss appointments. So far I am two of four: they got it right twice and of the service time involved. Sometimes they get it right and sometimes you miss appointments. So far I am two of four: they got it right twice and missed pretty badly twice. More

by BILLSULL Verified Customer Verified Customer

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I had a great service rep. Who kept me informed of everything that was happening. Thank you Bryce and to Ralph in parts. THANKS AGAIN everything that was happening. Thank you Bryce and to Ralph in parts. THANKS AGAIN More

by RLUERA5910 Verified Customer Verified Customer

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All staff members were very friendly. I didn’t have to All staff members were very friendly. I didn’t have to wait very long till i got rental car .i received more service than i expected. Thank you. All staff members were very friendly. I didn’t have to wait very long till i got rental car .i received more service than i expected. Thank you. More

by Younghae Verified Customer Verified Customer

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