CHRISTIAN WEST | Page 2

I am an elderly woman and feel they took advantage of me. Took my car in for repair, while I was waiting salesman called me and said they couldn’t fix it and I would have to take it somewhere else and would Took my car in for repair, while I was waiting salesman called me and said they couldn’t fix it and I would have to take it somewhere else and would I like to look at other cars. They brought out one 2019. Found out they charged me way too much. I took the car back and wanted to get my car back and was told they sent to auction. This was within time frame of return. So now I am stuck with a vehicle I can’t afford on social security. They found a sucker. I regret this whole experience….🥲 More

by Candace.estrella Verified Customer Verified Customer

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I would refer people to Lokey because of their awesome customer service and they worked with my budget customer service and they worked with my budget More

by excelinexcellence Verified Customer Verified Customer

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Very nice. We've purchased 2 vehicles. Montel, James and the whole staff were wonderful! We've purchased 2 vehicles. Montel, James and the whole staff were wonderful! More

by hickspeavey Verified Customer Verified Customer

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The people here are great, answers the questions finds the answer if they do not know. Makes you feel like the only customer there. the answer if they do not know. Makes you feel like the only customer there. More

by pjeffordsii Verified Customer Verified Customer

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It's very helpful and I have built special relationships there with some people Christian is Awesome and the people there give you a family environment there with some people Christian is Awesome and the people there give you a family environment More

by lesterrobinson74 Verified Customer Verified Customer

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I got a service appt, very quickly, presented with potential service needed, all was on point, service rep 2 Thumbs up, I've had my car ( whip) for 3 mths, my salespeople from start to finish TOP'S w potential service needed, all was on point, service rep 2 Thumbs up, I've had my car ( whip) for 3 mths, my salespeople from start to finish TOP'S way above my past at any dealership. More

by tmd9251 Verified Customer Verified Customer

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One of the worst car experiences I have ever had. I should have realized from the beginning that I was being taken advantage of. I am coming in as a mother to buy my 16 year old son a safe car and I should have realized from the beginning that I was being taken advantage of. I am coming in as a mother to buy my 16 year old son a safe car and I think they smelled blood in the water and were ready to pounce. I negotiated a used car "out the door" price over the phone with Caryn Gomez( who indicated she would be there to meet me, but was gone when I arrived) to save time when I got there. I took the Subaru Crosstrek for a ride with Dan Muller, my sales person, who, when the car was loud, told me the only reason the tires were running "loud" was because US 19 was repaved so that was a normal sound. I was then introduced to a group of 3 men, one of which told me that since I was buying "as is" he wanted me to know the tires were bad. I agreed that we would buy our own tires after that. Being a trusting customer, if they knew the tires were bad, I assumed that meant the rest of the car was fine or they would have told me so. On their website they indicate "All incoming used cars undergo a rigorous inspection process that ensures our vehicles meet — and exceed — your expectations. Holding our inventory to the highest standards possible guarantees that you enjoy peace of mind and comfortable travel." So I finish the deal and drive home, with the tires still running loud. (And by the way, the supposed detailing they did to the car resulted with trash bags in the back compartment and a filthy dirty center console and side door pockets.) I then took it to a local technician to have the tires replaced when I was informed that the loud sound was not from the tires but the control arms and bad wheel bearings which would be $2,000 to repair. I called back Lokey and talked to both Dan Muller and Christian West who made me feel awful and was so rude about my concerns that I was in tears when I hung up. The Lokey group prides themselves on being a family run business that stands behind their cars, but I am here to tell you that the staff at this Nissan dealer are only out for the bottom line and don't care who they hurt in the process. More

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Great service when I can get in for an oil change . There's no walk in going on at this time . That's a disappointing situation. There's no walk in going on at this time . That's a disappointing situation. More

by susan.lilb Verified Customer Verified Customer

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Incredible Service Dept… I just purchased a new Vehicle from Lokey, knowing the Service Dept has my back!! from Lokey, knowing the Service Dept has my back!! More

by effiejane Verified Customer Verified Customer

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This is my 7th Nissan & I’m never disappointed From the moment I walked in, to the delivery of my New Ariya, great experience ❤️❤️ the moment I walked in, to the delivery of my New Ariya, great experience ❤️❤️ More

by effiejane Verified Customer Verified Customer

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