Brought my <2 yr old car for very minor repair.
Technician was incredibly rude - I felt like I was nuisance to him. They told me they were ordering a part and they would be in touch. That was almos
Technician was incredibly rude - I felt like I was nuisance to him. They told me they were ordering a part and they would be in touch. That was almost 2 weeks ago and I’ve heard nothing back. I will find another shop for servicing my car.
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by BECKY.L.HOLLAND
Verified Customer
Verified Customer
Keep hiring good customers care employees, the facility
was clean. My rep keep me informed
was clean. My rep keep me informed
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by campbelljudy46
Verified Customer
Verified Customer
Service Price Transparency
Jan 22, 2024 -
Jackson Acura responded
Thank you for your positive review! We appreciate your feedback and are thrilled to hear that you had a positive experience with our employees. Maintaining a clean dealership where our customers can feel comfortable is a priority for us, and we're pleased to know you found it satisfactory. And it's great to hear that your representative keeps you informed throughout the service process. At Jackson Acura, we are committed to providing excellent service, and your feedback encourages us to continue our efforts.
If there's anything else we can assist you with, please feel free to reach out. Your satisfaction is important to us!
Warm Regards,
Jackson Acura Team
Great service and Great communication.
Clean facility and easy to make an appointment with jackson
Clean facility and easy to make an appointment with jackson
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by Diana
Verified Customer
Verified Customer
Service Price Transparency
Jan 26, 2024 -
Jackson Acura responded
Thank you for your positive review! We're thrilled to hear that you had a great experience with our service and communication.
We're also glad to hear that you found our facility clean and appointment scheduling convenient. Providing a seamless, comfortable and convenient experience for our customers is our priority!
If there's anything else we can assist you with, please feel free to reach out!
Warm Regards,
Jackson Acura Team
The service department was very friendly and
knowledgeable about what they were doing. I explained that the cruise control wasn't working,
Without hesitation he went to take a look and explaine
knowledgeable about what they were doing. I explained that the cruise control wasn't working,
Without hesitation he went to take a look and explained what was wrong.
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by benjamingl45
Verified Customer
Verified Customer
Service Price Transparency
Jan 19, 2024 -
Jackson Acura responded
Thank you for sharing your positive experience with our service department! We're delighted to hear our team was able to promptly and efficiently address the issue with your cruise control. Providing friendly, excellent service is our priority, and we appreciate your feedback.
If there's anything else need, please don't hesitate to reach out. We value your trust in us and look forward to serving you again!
Warm Regards,
Jackson Acura Team
It was great experience and service is excellent and they
are fast. I like, free car wash too. Thank you.
are fast. I like, free car wash too. Thank you.
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by pgskiannan
Verified Customer
Verified Customer
Service Price Transparency
Jan 22, 2024 -
Jackson Acura responded
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great experience, and we appreciate your kind words about our excellent service and efficiency. It's fantastic to know that you also enjoyed the complimentary car wash. At Jackson Acura, providing exceptional service is our priority, and your feedback motivates us to continue delivering the best possible experience for our customers.
If there's anything else we can assist you with, please feel free to reach out. Your satisfaction is our utmost priority!
Warm Regards,
Jackson Acura Team
Clean, commutation, relaxing, helpful, spacious,
Accepting, Generous, Accomplished, passionate, kind, respectful, impressive, excellent, positive, delightful
Accepting, Generous, Accomplished, passionate, kind, respectful, impressive, excellent, positive, delightful
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by Markamg63
Verified Customer
Verified Customer
Service Price Transparency
Jan 22, 2024 -
Jackson Acura responded
Thank you for your wonderful review! We are delighted to hear your positive impressions, and it's heartening to know that you found our facility clean, communication effective, and the atmosphere relaxing. Our team strives to create a helpful and welcoming environment where our customers know they're being taken care of. If there's anything else we can assist you with, please feel free to reach out.
We look forward to serving you in the future and continuing to provide an outstanding experience!
Warm Regards,
Jackson Acura Team
The service department is very helpful, experienced and
friendly. I always recommend my friends to use there
friendly. I always recommend my friends to use there
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by yesimaltas
Verified Customer
Verified Customer
Service Price Transparency
Jan 19, 2024 -
Jackson Acura responded
Thank you for taking the time to share your positive experience with our service department. We greatly appreciate your confidence in our services and the fact that you recommend us to your friends! Your recommendation speaks volumes about the trust you place in our team, and for that, we are truly grateful.
If there's anything else we can do for you, please don't hesitate to reach out. Thank you for your feedback and loyalty -- Looking forward to continuing to provide you and your friends with exceptional service!
Warm Regards,
Jackson Acura Team
The Service from Jackson Acura is awesome.
No doubt it is world class service they provide.
No doubt it is world class service they provide.
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by Venkat
Verified Customer
Verified Customer
Service Price Transparency
Jan 19, 2024 -
Jackson Acura responded
Thank you for your glowing review! It's wonderful to hear that you found our service to be excellent and of a high standard. Providing top-notch service is our priority, and we're grateful for your acknowledgment. Your feedback is truly appreciated, and we look forward to continuing to provide you with world class service!
If there's anything else we can assist you with, please feel free to let us know. Thank you for choosing Jackson Acura!
Warm Regards,
Jackson Acura Team
They care about your investment.
Have great cars. And, a professional and excellent staff to help.
Have great cars. And, a professional and excellent staff to help.
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by ellieciraldo11
Verified Customer
Verified Customer
Service Price Transparency
Jan 19, 2024 -
Jackson Acura responded
Thank you for your kind words! Providing a professional, excellent experience for our customers each and every time they visit is our goal, so we appreciate your positive feedback. If there's anything else you need, please don't hesitate to ask.
We value your trust in Jackson Acura and look forward to serving you again!
Warm Regards,
Jackson Acura Team
Customer service is no where close to what it used to be.
Sat in my car waiting for someone to come out and greet me when I pulled in. Gave up after several mins and had to stop the chatting between 2 servi
Sat in my car waiting for someone to come out and greet me when I pulled in. Gave up after several mins and had to stop the chatting between 2 service managers and inform them that I had an appt. This is my 3rd Acura. Been using this dealer for service for 15 years. Service manager barely made eye contact and just tapped info into computer. When checking out I questioned the price asking if I was being given the rate of the oil change service special in the app and service manager told me he had no idea what the app showed. For goodness sake! Look it up! I mentioned my key fob didn’t work in driver door but back door same side worked fine. Cameron kept telling me it’s bc my purse was on other shoulder. Kept insisting even as I explained multiple times same side back door worked fine. Then just said no one was there to check and never asked me if he could schedule a follow up to check this out. Overall terrible customer experience dealing with the manager.
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by mc0482
Verified Customer
Verified Customer
Service Price Transparency