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Carl Bujorian
89 Reviews
I've had the pleasure of working with the Klaben family for over 40 years. I started out washing cars, driving the parts truck and selling cars. After graduating from the University of Akron I was given the opportunity to work as a service advisor, which then led to being a dispatcher, and then service management. I've lived in the Akron/Kent area all my life. I enjoy spending time with my family, my dogs and in the Summit County Metro Parks.
Read moreDealership Experience
45 yrs, 6 mos
Industry Experience
45 yrs, 6 mos
Specialties & Trainings
Ford Lincoln Service Manager Master Certified
89 Reviews
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89 Reviews of Carl Bujorian
January 21, 2023
This was my first experience with the service department. My car has 3,000 miles and there was already an issue with the driver side window not working and having to have the part replaced. I scheduled my ap My car has 3,000 miles and there was already an issue with the driver side window not working and having to have the part replaced. I scheduled my appointment online and was very happy with the response and follow up reminders. I have given a 5 star rating but, being in the customer service industry myself, I tend to be a little more critical and have a couple of suggestions. As a service center, I would recommend identifying the Klaben Service Center down the road as Chrysler in the signage. I did not realize there were two different service centers and waited quite a while to talk to someone to be informed I was at the wrong location and “it happens all the time.” When I got to the correct location, I didn’t realize I was actually assigned a service representative and waited quite a while to be acknowledged. Several employees walked past me without any acknowledgment and, finally, a gentleman came out from the back and assisted myself and another customer who was waiting as long as me who also had no knowledge of their service representative. Now that I am aware of this, I will know what to do next time as this is a great feature of this service department. It was great to deal with one person for everything. When it was time to pick up my car, I knew exactly where to go and what to do. My service department representative, Kim, was very thorough with explaining what was wrong and reminded me to call her directly should there be any problems going forward. She is definitely an asset to the company. Overall, I would highly recommend Klaben Ford Service Center. I hope I never have to go back :), but if I do, I know I will receive excellent service. More
by conniedifilippo
Verified CustomerOther Employees Tagged: Kim Wolfram
December 19, 2022
Never an issue. Great people and service. Long time Klaben Customer. Always go there for all service. Great people and service. Long time Klaben Customer. Always go there for all service. More
by Dmoe
Other Employees Tagged: Mike Brandvold , Shelby Wiley
October 25, 2022
Great dealership went out of there way to help and provided excellent service .Thank you . provided excellent service .Thank you . More
by jrblakney
Other Employees Tagged: Mike Brandvold, Mona Crooks, Joe French, Tom Alcorn, Sean Bradford , Alisea Kight, Denise Miller, Mario Palomba
October 06, 2022
Appreciated Mona working to get us in quickly and the great price for new tires. My daughter and I like working with Mona and appreciated the ride to work. I trust that we are getting good service, thu great price for new tires. My daughter and I like working with Mona and appreciated the ride to work. I trust that we are getting good service, thus the reason for bringing our car to the dealership. More
by Elizabeth
Other Employees Tagged: Mona Crooks
August 05, 2022
They did an amazing job in and out in no time Joe was very thoughtful and knew I was busy at my job he actually called me to remind me a second time to not forget to pick my car up very thoughtful and knew I was busy at my job he actually called me to remind me a second time to not forget to pick my car up More
by Andria
Other Employees Tagged: Mike Brandvold, Mona Crooks, Joe French, Kim Wolfram , Tyler Schultz
March 30, 2022
Service is always done in a timely manner and I’m get regular updates and what is happening with a repair regular updates and what is happening with a repair More
by JEFFVIOLA
Other Employees Tagged: Mike Brandvold, Kim Wolfram, Tom Alcorn, Sean Bradford , Mario Palomba, Brandon Pritchett, Tyler Schultz
March 26, 2022
Mona Crooks takes great care of me and my family every time we’re in for service. Thanks to Mona and the team it’s always a pleasure doing business at Klabens. time we’re in for service. Thanks to Mona and the team it’s always a pleasure doing business at Klabens. More
by Terry Colbert
Other Employees Tagged: Mike Brandvold, Mona Crooks, Joe French, Kim Wolfram, Tom Alcorn, Sean Bradford , Patrick Sandy
January 24, 2022
The dealership was very helpful in schedulomg and performing a last minute service. They are easy going and friemdly! performing a last minute service. They are easy going and friemdly! More
by wyattkahley
Other Employees Tagged: Kim Wolfram, Tom Alcorn, Sean Bradford
January 03, 2022
Great accurate knowledge care friends long-standing professional kool clean clear best dealerships trustworthy and yet always available professional kool clean clear best dealerships trustworthy and yet always available More
by OTOLEVANS
Other Employees Tagged: Mike Brandvold, Mona Crooks, Joe French, Kim Wolfram, Tom Alcorn, Sean Bradford , Alisea Kight, Mario Palomba, Brandon Pritchett
December 27, 2021
Klaben is always there for simply repairs to major repairs and all done by the best Techs possible, keep up the great work, Thanks to Rich Klaben for being the Best he can be all the time. repairs and all done by the best Techs possible, keep up the great work, Thanks to Rich Klaben for being the Best he can be all the time. More
by ECHAPMAN0
Other Employees Tagged: Mike Brandvold, Mona Crooks, Joe French, Tom Alcorn, Sean Bradford , Alisea Kight, Mario Palomba, Brandon Pritchett, Tyler Schultz
Dealership Inventory (214 Vehicles)
2025 Lincoln Nautilus
used
Red Carpet Metallic Tinted Clearcoat exterior
Automatic
All-wheel Drive
