Carlos Alcantar
Carlos Alcantar at Family Hyundai

Carlos Alcantar | Page 9

Sales Professional

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

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4.7
208 Reviews

Dealership Experience

8 yrs, 9 mos

Industry Experience

8 yrs, 9 mos

4.7

208 Reviews

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208 Reviews of Carlos Alcantar

May 14, 2022

Dealership Rating
Employee Rating

Happy good perfect experience beautiful exciting kind helpful thankful great wonderful thank you very much .!!!! More

by COHN14211
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 16, 2022

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 11, 2022

Dealership Rating
Employee Rating

It was a late night visit to the dealership. I’m so glad my husband and I stopped in. Carlos and Joe were amazing! We’re super excited for our purchase. Thank you Family Hyundai! Your customer s More

by Cordia Latham
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Panici

May 12, 2022

Family Hyundai responded

Congratulations on your new vehicle! We are so glad that Joe and Carlos had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

May 08, 2022

Dealership Rating
Employee Rating

Excellent service in all areas. Had a refund coming back to me and said I need to wait to get my refund in a few weeks. (I thought no reason for that.)It was a cashier check from my More

by Roseann
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Haley Nebelski

May 08, 2022

Roseann responded

Bought my car on the April still has not gotton my change.Call the other day, It was on the persons in office desk. I ask why it wasnt mail to me. They kept my money over a month. I asked just yesterday where is my title, Chrissy tells me I need to go to secretary of state. I pd cash for my car and psid all the fees for our government. Why would it be sent to them?

April 18, 2022

Dealership Rating
Employee Rating

I have purchased two cars and working on my third at this dealership because I love the service! More

by alvalon.whitaker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 18, 2022

Family Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experiences! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

April 14, 2022

Dealership Rating
Employee Rating

Family Hyundai dealership they have great sales people great technicians and friendly I know for a fact If are thinking about buying a new vehicle that’s the place to go. More

by Wendell E Sudduth
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Holder, Jaclyn Bobbitt, Kim DeVries , Larry Edwards, Octavien Johnson

Apr 15, 2022

Family Hyundai responded

Wendell, Thanks for your feedback on your recent visit to Family Hyundai. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

April 10, 2022

Dealership Rating
Employee Rating

Pretty bad experience. Bait and switch on the price and structure of the real and poor effort by management to resolve the issue. My original salesperson (via phone calls More

by RDSHEP
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Didn’t get the managers name

Apr 27, 2022

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

April 01, 2022

Dealership Rating
Employee Rating

This is a great dealership! I have bought my car and have sent many friends here to buy vehicles! My sales rep Carlos always is great to do business with! More

by Blakenemec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Michael Kratschmer , Eric Kratschmer, Joe Panici

Apr 02, 2022

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Carlos here at Family Hyundai.

March 30, 2022

Dealership Rating
Employee Rating

Everyone was super helpful and friendly. They eased the stress of buying a car, especially in today’s market. More

by JDEPEDER
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors , Joe Panici

Mar 31, 2022

Family Hyundai responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Family Hyundai!

March 30, 2022

Dealership Rating
Employee Rating

Very friendly people we were asked if we needed help as soon as we got in the door, nice and clean More

by jgrutza
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 31, 2022

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 08, 2022

Dealership Rating
Employee Rating

After a rough start with the appointment software program, the employees made up for it. The service staff was professional and accommodating. I was pleasantly surprised how clean inside and out m More

by Cheri Vana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 09, 2022

Family Hyundai responded

Cheri, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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