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Carlos Brown
Carlos Brown at Shottenkirk Superstore

Carlos Brown | Page 5

Sales Manager

Shottenkirk Superstore

309 S Gear Ave
West Burlington, IA 52655

4.8
78 Reviews
4.8

78 Reviews

Write a Review

78 Reviews of Carlos Brown

December 28, 2023

Dealership Rating
Employee Rating

We love Shottenkirk! We have worked with Montel twice and Carlos 3 times. Always wonderful. More

by hjsullivan4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Yoder, Matt Luers, Montel Timmons , Ephraim

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Dec 28, 2023

Shottenkirk Superstore responded

hjsullivan, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Superstore in the future!

December 16, 2023

Dealership Rating
Employee Rating

Every employee I dealt with was very helpful and knowledgeable. They were actually so good I was suspicious. As it turned out it was the best new car purchase experience I've ever had. More

by PETE MITCHELL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Nguyen, Troy Patterson

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Dec 17, 2023

Shottenkirk Superstore responded

PETE MITCHELL, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Superstore!

December 13, 2023

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Employee Rating

Good caring group of professionals. Outstanding. Service departments sell themselves, Shottenkirk ranks right up there. More

by RHPEIRCE50
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kenny Schaffer, Matt Luers , Dylan Wilhelm

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Dec 13, 2023

Shottenkirk Superstore responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 23, 2023

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Employee Rating

Very helpful and knowledgeable. Friendly and no pushiness to get to buy a vehicle. Would recommend to friends. More

by MARK.SHANSTROM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Luers

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Dec 10, 2023

Shottenkirk Superstore responded

MARK.SHANSTROM, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Superstore!

November 19, 2023

Dealership Rating
Employee Rating

Yes, wait a little long on getting the paper work done. Love the Kia. Thank you More

by BKA_1_62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lucas Newlan

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Nov 20, 2023

Shottenkirk Superstore responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Superstore!

November 05, 2023

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Employee Rating

Fantastic customer service and communication. The staff worked to get me in the vehicle I wanted. More

by KELSPARKJACK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Gates , Ephraim Twille

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Nov 06, 2023

Shottenkirk Superstore responded

KELSPARKJACK, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Superstore!

November 03, 2023

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Employee Rating

My windshield is not clean the steering wheel was not clean either I have cleaned steering wheel More

by REBEKAHCANTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luke and Car

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Nov 06, 2023

Shottenkirk Superstore responded

REBEKAHCANTY, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Superstore

September 29, 2023

Dealership Rating
Employee Rating

Love this place! Love the people! Love the cafe! Good place for my truck needs. More

by NAKEDWOODSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Troy Moretz, Kenny Schaffer, Ben Brooks, Mike Allen , Dylan Wilhelm

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Oct 02, 2023

Shottenkirk Superstore responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Superstore in the future!

September 21, 2023

Dealership Rating
Employee Rating

I would have appreciated a better response from the sales dept. on the tradein value of my truck or a more reduce price on the truck we pirchased. I was real close to leaving without a purchase. More

by EGGERENGR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Gates, Lucas Newlan

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Sep 22, 2023

Shottenkirk Superstore responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Superstore!

September 21, 2023

Dealership Rating
Employee Rating

I went in for information on ordering a vehicle, and the whole team here was so kind and courteous. Not once did I ever feel pushed into doing something I didn't want to. Very transparent about the process More

by brentharris25
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Troy Moretz, Kenny Schaffer, Justin Yoder, Joe Gates , Brent Harris, Troy Patterson

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Sep 22, 2023

Shottenkirk Superstore responded

brentharris25, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Superstore!

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