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Carlos Robles
Carlos Robles at INFINITI of South Bay

Carlos Robles | Page 10

Service Manager

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.2
146 Reviews

Carlos is the Service Manager at INFINITI of South Bay and is also one of our longest employed employees – he has been here for 21 years and 6 months, only two others have been here longer. When we inquired about what he likes most about INFINTI of South Bay, Carlos replies; “It’s the employees and the relationships we have together. We are a close-knit team who works well together here and that also enjoys personal time together. We’ve had softball and paintball teams together, we sometimes go fishing together, and we always love to share a meal.” Married for 16 years, Carlos is blessed with five children and two grandchildren - and this is where he spends most of his time. In the little free time he has, Carlos loves taking a ride on his Harley Davidson to feel the wind in his hair, see the passing sights and to just relax and enjoy.

4.2

146 Reviews

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146 Reviews of Carlos Robles

July 01, 2021

Dealership Rating
Employee Rating

At Infinity of South Bay the customer service was excellent. I was greeted with Cheerful kindness from all of the staff. Professionalism to the Max. I would recommend this facility to others. Tha More

by MISSANDERSON009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Larry Harris , Zach Maynard, Matt Murillo, Candice Roxas, Ever Villalobos

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Jul 01, 2021

INFINITI of South Bay responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 30, 2021

Dealership Rating
Employee Rating

Good but would like better pricing on labor. The price of labor is double parts if not triple. But will return to get back brakes done More

by AMMARAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Candice Roxas

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June 29, 2021

Dealership Rating
Employee Rating

Rude. Said I needed to replace my engine. Took it somewhere else and they fixed it without replacing engine. More

by THERESAHTLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Edson Trujillo , Zach Maynard, Matt Murillo, Ever Villalobos

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Aug 03, 2021

INFINITI of South Bay responded

For the safety of you and your family our certified technicians recommended replacing your engine. Carlos Robles Service and Parts Manger INFINITI of South Bay

June 28, 2021

Dealership Rating
Employee Rating

Have had my car in at least 4 times for the same problem they keep giving me the car back with the same problem. Service Mgr Carlos not very helpful, Service Rep Candice has been helpful More

by STEVEMICKS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Candice Roxas

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Aug 03, 2021

INFINITI of South Bay responded

Start Stop is a latest technology that began to be integrated into recent automobiles about ten years ago. This technology aims to limit the fuel consumption of your Infiniti Q50 and to preserve the environment by limiting CO2 emissions. Its usefulness is mainly important in an urban environment. Indeed, automobiles can be made to spend up to 35% of their time at a standstill during urban journeys. The promise of start and stop on your vehicle is to save you between 5% and 15% in fuel consumption. This is a manufacturer feature of your vehicle that we are unable to disable. Sincerely, Carlos Robles Service and Parts Manager INFINITI of South Bay

Aug 03, 2021

STEVEMICKS responded

I don't have a problem with the Start Stop technology, when it works consistently. As I demonstrated to your Service Rep on a test drive, the Start Stop system did not work consistently. My concern was that a small (but annoying) problem with the system could become a safety issue, starting/stopping at critical times. Quoting me the company line for the system is not helpful. I have sold the car as a result of Infinity's inability to rectify the problem.

June 28, 2021

Dealership Rating
Employee Rating

I always have felt that Infinity of South Bay have been honest and upfront with me. More

by JLG15CA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Candice Roxas, Ever Villalobos

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Jun 28, 2021

INFINITI of South Bay responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 25, 2021

Dealership Rating
Employee Rating

Very informative very nice staff and quick on service time! More

by RCHANEY231957@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Zach Maynard, Matt Murillo, Candice Roxas, Ever Villalobos

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Jun 25, 2021

INFINITI of South Bay responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 21, 2021

Dealership Rating
Employee Rating

Service was excellent! The staff was very attentive and nice. I was satisfied with the completion of the work done More

by SPASORDAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Larry Harris, Kelvin Bratcher , Zach Maynard, Candice Roxas, Ever Villalobos

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Jun 22, 2021

INFINITI of South Bay responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 16, 2021

Dealership Rating
Employee Rating

Every time I come I don’t have any problem with the service. The service center is all ways nice and the employees are wonderful. Love coming there . More

by MRSCADDELL1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Anita Ruiz, Kas Yeganeh, Mike Molles , Wilson Chihuahua, Andy Kim, Zach Maynard, Candice Roxas, Ever Villalobos

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Jun 17, 2021

INFINITI of South Bay responded

Thank you for the wonderful review, Mrs. Caddell! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

Jun 17, 2021

MRSCADDELL1965 responded

I will thank you so much

June 09, 2021

Dealership Rating
Employee Rating

Thanks you very much for your help and friendly, I am very happy for nice car, I wish you good luck good business and happy !! More

by Viacheslav
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Anita Ruiz, Kas Yeganeh, Mike Molles , Wilson Chihuahua, Andy Kim, Zach Maynard, Candice Roxas, Ever Villalobos

Print
Jun 09, 2021

INFINITI of South Bay responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Andy Kim INFINITI of South Bay Sales Manager

June 04, 2021

Dealership Rating
Employee Rating

Great job...z z z z z z z z z z z z z z z z z z z z z z z More

by THEPINCHEMSFT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo , Wilson Chihuahua, Zach Maynard, Candice Roxas, Ever Villalobos

Print
Jun 07, 2021

INFINITI of South Bay responded

I appreciate you taking the time to leave INFINITI of South Bay this excellent star rating. Please do not hesitate to reach out if you need anything in the future be it service or sales. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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