Carol Clark-Muniz | Page 98

11/16/2016 - MY16 BMW ///M4 Serviced at Rallye Motors I brought my 2016 M4 in for the 1,200 mile service and to fix my ConnectedDrive this week. Carol Clark-Muniz was my Service adviser. She was extreme I brought my 2016 M4 in for the 1,200 mile service and to fix my ConnectedDrive this week. Carol Clark-Muniz was my Service adviser. She was extremely pleasant, knowledgeable, and professional. I have to tell you I was very concerned about my car because of my past experiences with other dealerships and reps, but the moment I pulled up I felt at ease. In front of me online was an X6 ///M, ///M4, and ///M3. At that point I realized they must be knowable with ///M vehicles. The entire team seemed very organized. Everyone was identifiable by their Rallye uniforms and name tags. No one there stands around. They're all working to get your BMW in and you off to whatever you do. Rallye truly sets the bar high. There is no other dealer, with the exception of the BMW dealership in Manhattan, that even comes close. They're the benchmark that every other dealership should strive to be. Anyone that complains about this team should try another BMW Service Center. They'll surely get a rude awakening when their car is returned with 3 wheels :). Ok, so now for the return of the vehicle... I could not believe it, but Carol called me later that same day and said the car was ready and everything was completed and tested. They had fixed the ConnectedDrive System that BMW of North America Support (I believe BMW outsources this to another company) was clueless on how to repair. They also changed the engine oil (not a drop spilled on my engine cover) and the differential oil. I carefully inspected the car. There was not a mark on it from what I could see in their well lit service drop-off/pick-up area. I know this review seems a little too perfect but it all completely true from start to finish without exaggeration. The most incredible part was that they drove the car 2-3 miles, which I immediately noticed, and put the reason and mileage on the service records. They had to warm the oil up to confirm the level was correct. Love these guys. I think I'm having a "Bromance" moment :) More

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Outstanding, fast, professional staff & pleasurable purchase Recently Dominick DeChiara arranged our lease for a new 2015 BMW 435 xi Convertible from Rallye BMW. This is our fifth consecutive BMW purchase and Recently Dominick DeChiara arranged our lease for a new 2015 BMW 435 xi Convertible from Rallye BMW. This is our fifth consecutive BMW purchase and our best purchasing experience. Dominick is so knowledgeable on the vehicles and gave us the most valuable advice on our model and convertible option selections which I have come to realize more and more each time I drive. We love the Heads Up Display which was one of his suggestions. Every aspect of our experience at Rallye has been outstanding. We visited other deanships before this purchase and the one thing that resonates with our experience at Rallye is the combination of a warm, knowledgeable, trustworthy, professional staff in the environment of a large modern state of the art dealership. This is the only dealership that has conveyed to us a sincere sense of concern for our business. More

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Great dealership My experience with Rallye BMW has always been a pleasant one. Courtesy, Professionals in their field, satisfied customer when you leave the establish My experience with Rallye BMW has always been a pleasant one. Courtesy, Professionals in their field, satisfied customer when you leave the establishment. My sales person is Bert Vargas. When I bring my car in for service Bret Hines takes care of everything for me . They are both professionals in their field. Mr Bert Vargas always follows up trough out my lease. I appreciate the quality of service that Rallye BMW provides to their customers . I would recommend Bert Vargas and Rallye BMW dealership More

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Number #1 Truly a pleasure working with the staff of rallye. Especially my sales representative Robert Marchhart. His knowledge and professionalism made the pu Truly a pleasure working with the staff of rallye. Especially my sales representative Robert Marchhart. His knowledge and professionalism made the purchase of both my 3 series and 7 series easy and trouble free. I would definitely recommend my friends, family or anyone looking to purchase their next BMW to contact them without hesitation. More

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excellent experienc I purchased the car as a demo, and so far any issues have been taken care of. Every body has been very accomadating and helpful. I purchased the car as a demo, and so far any issues have been taken care of. Every body has been very accomadating and helpful. More

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New Lease - No Hassle We had the pleasure of negotiating our third lease with Bert Vargas. We have come to the point where we expect Bert to get the best deal possible for We had the pleasure of negotiating our third lease with Bert Vargas. We have come to the point where we expect Bert to get the best deal possible for us and once again he helped us build our dream BMW and applied every discount possible to keep our lease payment manageable. We are very comfortable with Bert and rely on his knowledge and advice. Besides Bert the employees who assisted us with the pickup of our new X3 were very friendly and went over every every aspect of our new auto. Thank You to all who assisted us at Rallye BMW, Kathie and Pete Keller More

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Best all around team in the business Bert, Thanks for making my new car purchase seamless....... Always enjoy driving your newest model out of your dealership. I look forward to many m Bert, Thanks for making my new car purchase seamless....... Always enjoy driving your newest model out of your dealership. I look forward to many more years of doing business with one another. More

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Purchase of a new vehicle I worked with Morrie as my sales associate, he was great. Very personable, understood what my needs were, and was able to put me in the car we wanted I worked with Morrie as my sales associate, he was great. Very personable, understood what my needs were, and was able to put me in the car we wanted at a fair price. This was my second purchase from Rallye, and it won't be my last! More

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Carol Clarke-Muniz excellent doing her job helping me. I have had my BMW X5 serviced here, the customer service was excellent from Ms Carol Clark-Muniz she's very knowledgeable and professional in doing h I have had my BMW X5 serviced here, the customer service was excellent from Ms Carol Clark-Muniz she's very knowledgeable and professional in doing her job , I been a customer here now for four years going strong and i'm not planning to go any where else. More

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Wish I bought from a different dealer!!!! In 01/14 I purchased a Certified 2011 750 LIX. This car immediately spent almost 3 weeks in the service department all for things that should have be In 01/14 I purchased a Certified 2011 750 LIX. This car immediately spent almost 3 weeks in the service department all for things that should have been repaired during the CPO and prior to delivery. My car did not meet BMW’s standards and should have never been Certified. When the car was delivered it was far from being certified. I called the salesman on my way home to state that car was shaking when driven over 55 MPH. It took Brian a few days to reply. The gas cap strap was broken, the cup holders in the rear seat did not open, battery keys were almost dead, the automatic windshield wipers didn’t work and it needed an alignment. After getting no real response from Rallye I took my car to Ridgefield BMW. They informed me that most of the items were under warranty except for the windshield which was replaced with a non-BMW part and the sensors would not work without a costly repair. To make matters worse I needed 4 NEW RIMS AT A COST OF OVER $3,000.00. I must say after I called Brian Cano and explained the situation they did assure me that they would make everything “right”. So they repaired the windshield and their expense and offered to “FIX” the rims when I had more time. The next day I got a flat and drove my car to Firestone. Firestone took the tire off the rim and showed me something that they have “never seen”. Someone used electrical tap, a plastic bag and “bead glue” to fix a damaged rim, my tire was fine. I had them pull another suspect tire and they found more electrical tape. I called Rallye and they said bring the car in, which I did the next day. They had the car for over a week and supposedly fixed the issue. Now the car shakes and still doesn’t drive correctly. Their service department called me a few days later to ask how my service experience was. When I complained and asked to speak to someone they never returned my call. While I can honestly say they tried to make things right it just isn’t. Rallye’s CPO department is suspect at best. I wish I never bought this car or I went to another dealer. More

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