"Great Experience "
- Pretty Chasady
The process was smooth and easy. She made everything fast and simple.. I was so excited to see her come out side saying APPROVED!!! Great team of people.. again thank you 😊 oh yea and Kevin kept me laughing after I told him I was a published author and look my books up on amazon.. great staff of people
"Unprofessional/ Worst experience buying a car"
I have purchased 8 cars over the last 15 years and this was the worst experience I have ever had purchasing a car. I did extensive research prior to arriving on not only my trade in but also every Kia so I knew exactly what I wanted and how much I would be able to get it for. When I arrived I told Pineda my expectations which was to leave financing under $20,000 and gave her a list of 4 possible vehicles. I test drive two of the four and explained to Pineda the price I was trying to get to which was lower than the sticker but well within reason according to True Car for this zip code. Pineda said "yes, no problem we can make that deal". I was excited to hear it and was ready to make a deal. Pineda came back with no price deduction on either Kia and priced by 2015 Jeep Grand Cherokee EcoDiesel $4,000 under trade in according to KBB. I told her that wasn't going to work and reiterated our previous agreement on both vehicles and she said "Kia is a family and we are more interested in protecting our family than making a deal with you". Other things were said in a highly confrontational manner from Pineda so I grew extremely frustrated and said go tell your boss my proposal which were exact True car value for both Kias and exact KBB for my Jeep. I heard Pineda tell Kevin Thomas the deal and Kevin say "Tell that boy is he on xxxxing Fantasy Island." Kevin came over and said "thanks but no thanks see you later." In my astonishment I replied "You're not even go to try based off of True Car and KBB." At the same time I showed him both websites on my phone and Kevin ignorantly replied "I don't care what True Car or KBB says, I sell my cars for what I want." I laughed and said go get your boss. Next moment Kevin accepted the offer that I initially made. When I told the internet manager about Kevin's behavior she excused it and insulted my intelligence by offering me a $25 gift card. The most unprofessional people I have ever dealt with and I was embarrassed that people like these three actually exist and are in America. A formal complaint has been filed with BBB, State of Georgia, Kia Corp, and every military installation in a 100 mile radius. Until Kevin and Pineda are fired I would not recommend going to this dealership.
"Awesome Dealership "
The staff was awesome! Very professional and helpful. I love my car. Carolann and Kenny were exceptional with keeping me informed on the steps I needed to take to get me driving off the lot in my new Kia. Thank you guys for everything.
"Great guy "
- Candy apple twd
Very helpful and all round amazing. They both are very compassionate and concerned with my situation and reasoning for having to purchase a new car.
My experience at kia of Savannah was wonderful. I walked in with little hope and no confidence about being able to be approve for a car
Thanks to the best salesman, or should i say saleswoman, ever i not only got a new car but also no money down. I was shocked knowing how low my credit score was..carolann pineda was determined and made it happen with no hassle a plus she made it fun. Carolann pineda is totally recommended by me.
"Best 1st "New Car" experience!"
I previously went to Kia Country earlier this year because of a promotion I was sent in the mail. Carolann and I went from Car to SUV to see what Would be a best fit and I was able to test drive one of the SUVs. At the time I did not purchase a car but Carolann still followed up with me to see if I was interested. A couple of weeks ago, I was determined that I would get a vehicle but I wanted to try Kia first, being I've always had a great experience with the service department with my last car. I came to Kia Country with the intent of finding something that would accommodate my son and I. As I was looking around to see what may be a good fit for me but a good fit for me, Carol introduced me to Demagio and he helped me to find something that would be a good fit. Although they were closing earlier that Monday, Demagio, Sam and Carol stayed after hours to make sure I not only got a good deal but that all the paperwork was correct and in order! I was able to drive off the lot with my Brand New Car that night! The next day I came in to get my brand new car detailed and turn in some paperwork. Although I did not get the entire promotion deal that ended the previous night because of the time of entry when i made up my mind what car I wanted...Sam & Reggie made sure that I was still able to experience a portion of the same promotion which is very much appreciated!!! Even after the sale, Demagio and Carolann not only made sure my new car was detailed into tip top shape but Carolann & Carol also made sure I received a visa gift card!!! Woohoo, you can't tell me that wasn't an awesome experience and I appreciate the team I was involved with. Thank you Kia Country!!
"Exceptionally friendly & helpful!"
Ms. Carolann is by far the best salesperson I've ever dealt with. I switched over from a Honda to a Kia last week, and the process was very smooth and understanding with Carolann! She helped us every step of the way with friendliness and compassion. She understood our situation and went out of her way to make sure we were comfortable. She checked up on us multiple times throughout the buying process to make sure we were happy and up to date on everything that was going on. She was so helpful and explained everything we needed to know very well. I would 100% recommend contacting Carolann if you want to buy a car; she will most definitely assist you with care, like she did for me! Thank you for your kind service!
"May experience with Carolann was truly outstanding. She has "
May experience with Carolann was truly outstanding. She has a fabulous personality and she was very concerned for my satisfaction from the first phone call to me driving off the lot with my new 2016 KIA. Mr Washington was very detailed and helpful in my understanding of the terms and the process after the sale. I will be telling my friends and family to visit Kia of Savannah very soon. Great all around team effort. 5 STARS