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Cassandra Westfall
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Cassandra Westfall | Page 40
Subaru and Volvo Service Advisor
Maple Hill Auto Group
5622 W Main St.
Kalamazoo, MI 49009
755 Reviews
Dealership Experience
6 yrs, 8 mos
Industry Experience
10 yrs, 2 mos
Specialties & Trainings
Subaru Certified
755 Reviews
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755 Reviews of Cassandra Westfall
January 29, 2021
As always I think the Maple Hill Auto team is fantastic. I've been getting my car serviced here regularly since I bought it. I am due for a new car soon and Maple Hill Auto will be there first place I stop I've been getting my car serviced here regularly since I bought it. I am due for a new car soon and Maple Hill Auto will be there first place I stop at based on my experience there. Everyone there has always been so fantastic. Andrea has always been so personable, I'm always happy to see her when I come in. Misty is incredibly knowledgable and patient when talking to a guy who knows so little about cars. And Che has been great. Not only does he know my car better than I do but he's probably more invested in taking care of it than I am. And to the rest of the team I want to thank you for being awesome! More
by jaredyoung
Verified CustomerOther Employees Tagged: Andrea Darnell , Misty Figg, Che Lopez
Helpful 
January 26, 2021
Great service in a timely manner. Customer service was great and I was even able to add to my service when I walked in and they took care of it right away. great and I was even able to add to my service when I walked in and they took care of it right away. More
by Tuzzi
Other Employees Tagged: Che Lopez
January 26, 2021
Everything turned out easy. I did notice some not wearing masks. At my work this isn't an option. Mostly these employees were not near others. Some however were. Thankfully those i interacted with were weari masks. At my work this isn't an option. Mostly these employees were not near others. Some however were. Thankfully those i interacted with were wearing masks. However that part of the experience was contrary to to hold music message from the dealer. More
by shanjamad
January 23, 2021
In the multiple-point inspection, tire pressures were not checked. One week after the service, the tire pressure warning light came on during a long distance trip, causing unnecessary stresses in looking for checked. One week after the service, the tire pressure warning light came on during a long distance trip, causing unnecessary stresses in looking for service shops to inspect tires during the pandemic situation. Also during this service, there were yellow checks marked on the inspection sheet with regard to the driver side rear rotor condition and the passenger side rear brake pad. These were not alerted to me at the end of service. However, these were supposed to be fixed in the previous service dated 09Jan20 that focused on these. These must have been overlooked during the current service. These caused concern in terms of confidence in services conducted. Front desk was friendly. More
by JH
Other Employees Tagged: Nathan Lee Cork
January 22, 2021
I am really satisfied with the Service Department at Maple Hill. They are friendly and professional. Hats off to Andrea and Cassandra because of them I will buy another Outback in the future. The Vander Maple Hill. They are friendly and professional. Hats off to Andrea and Cassandra because of them I will buy another Outback in the future. The Vanderberg family are a real asset to the community. More
by Lovemysubaru
Other Employees Tagged: Andrea Darnell , Misty Figg
January 21, 2021
I’ve taken my Volvo here to be serviced multiple times and I’ve always had a pleasant experience with friendly staff, clean waiting room and timely service. and I’ve always had a pleasant experience with friendly staff, clean waiting room and timely service. More
by Ketterbot
Other Employees Tagged: Kelsey LeRoy
January 21, 2021
First time customer but it was the most pleasant, professional and affordable car maintenance experience I have ever had. I will definitely be a return customer! professional and affordable car maintenance experience I have ever had. I will definitely be a return customer! More
by SAMANTHANOREENSMITH
Other Employees Tagged: Rick Milbeck, Lena Grubb, Andrea Darnell, Kelsey LeRoy, Hannah Seal , Misty Figg, Amie Freeman, Che Lopez, Steve Nutt
January 21, 2021
The repair was done to my satisfaction, but I think the dealership, not me, should have taken the lead on contacting Subaru, since Subaru was going to reimburse the dealer for the repair. dealership, not me, should have taken the lead on contacting Subaru, since Subaru was going to reimburse the dealer for the repair. More
by PHOVERS
January 19, 2021
staff from service writer to transport driver were efficient and friendly. service done ahead of schedule and on cost i think i identified service staff correctly masks complicated things efficient and friendly. service done ahead of schedule and on cost i think i identified service staff correctly masks complicated things More
by Lester123
January 14, 2021
Fantastic customer service!! Answered all my questions very thoroughly and was most helpful with suggestions. This is a top rated dealership. Please keep up the great work!! very thoroughly and was most helpful with suggestions. This is a top rated dealership. Please keep up the great work!! More
by JJ450
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