Chad Williams | Page 6

Tenvoorde Ford responded

Hi, Thank you for your wonderful review! We’re so glad to hear you had a pleasant experience with our friendly team. It’s great to know you appreciated our clean facility and no-pressure approach. Your feedback means a lot to us, and we look forward to helping you again in the future!

Tenvoorde Ford responded

Thank you, Pat and Mark, for your kind words! We’re glad to hear that your experience with us was positive and that we were able to assist with your vehicle's needs. It’s great that you enjoyed the loaner vehicle, and we appreciate your trust in Tenvoorde Ford!

Tenvoorde Ford responded

Hi, Thank you for the kind feedback! We're glad George could assist you with your questions and provide the knowledge you needed. We appreciate you choosing Tenvoorde Ford!

Tenvoorde Ford responded

Hi, Thank you for your feedback! We're pleased to hear that George and Matt provided competent and professional service, especially with the convenience of home repairs. We appreciate your support at Tenvoorde Ford!

Tenvoorde Ford responded

Hi, Thank you for the kind words! We're thrilled to hear you love your new car and had an excellent experience with Scott Harris and the team. Enjoy every mile, and thank you for recommending Tenvoorde Ford!

Tenvoorde Ford responded

Ethan, we are sorry to hear you feel this way. We do not see any documented notes about wanting service records so we would like to learn more about your original request for that information and help assist how we can. Our general sales manager, Kris Culhane, has tried calling and texting you about this. Please connect with him so we can assist. You can also reach Kris by calling 320-251-0540 or email kculhane@tenvoordeford.com

Tenvoorde Ford responded

Jody, we are sorry for your experience. It appears this stems from the conversations you had in February. First talking with the salesperson, then to accessory manager about a lift for the Bronco, and finally to finance manager without everyone knowing the full story. We dropped the ball in communication and would like to apologize and offer the opportunity to make it right. If you would like to discuss the matter further, please contact our general sales manager Kris Culhane at kculhane@tenvoordeford.com or 320-251-0540.

Tenvoorde Ford responded

Hi, Thank you for your kind words! We're proud of our long history as the oldest dealership in the country and are thrilled to hear you had an excellent experience with our sales and finance teams at Tenvoorde Ford. We appreciate your support!

Tenvoorde Ford responded

Thank you for your feedback, Lloyd! We're glad to hear you had a good experience with our team. We appreciate your honesty regarding the sales process and will take your comments into consideration to improve our service. We look forward to assisting you again at Tenvoorde Ford!

Tenvoorde Ford responded

Hi, We apologize the situation was not properly handled at the onset. We were also surprised to learn the Jeep paint warranty was different for Canadian vehicles but resolving the paint issue for you is why people chose to do business with Tenvoorde Ford. We are glad we came to a resolution with you and look forward to getting the hood bubbling taken care of. Thanks again for your business! If you have any more questions or concerns please continue contact with Chad Williams 320-251-0540.