Service advisor Chuck Suter knows that customers are usually a little worried when they have to bring their car in for repairs. That’s why his first order of business is to try and put them at ease. “I try to explain why or how the problem occurred,” he says. “Then, we talk about what we can do to prevent it from happening again.” Chuck loves being able to help customers resolve maintenance issues. He also loves interacting with the dealership’s longtime customers. “It’s amazing … the loyalty that Honda customers have is amazing.” Chuck, who has worked at Don Ayres for seven years, spends a lot of his free time participating in his favorite off-road sport: rock crawling.
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Write a Review202 Reviews of Charles Suter
July 09, 2020
Just purchased my fourth Honda. Did a test drive. Didn’t need to - Honda’s always a quality vehicle. From service to sales - excellent people! Didn’t need to - Honda’s always a quality vehicle. From service to sales - excellent people! More
Other Employees Tagged: Andy Hitzemann, Doug Settle , Shawn Trice
September 28, 2019
2nd Generation of Don Ayres customers My father was an acquaintance Don Ayres many many years ago. So growing up and now as an adult, mother and grandmother I still purchase my vehicles f My father was an acquaintance Don Ayres many many years ago. So growing up and now as an adult, mother and grandmother I still purchase my vehicles from Don Ayres Honda. My Husband and I just updated our 2007 EX-L (which Chuck Suter helped us keep in great working order) Odyssey to a 2015 EX-L Odyssey and loved every step of the process. Jeff Ward worked with us patiently while we shopped for the perfect fit and he survived multiple tests drives with my husband!! The negotiations with Carlo went well and we received great rates through Honda finance. We are extremely happy with our new certified Odyssey! The ride is so smooth and the vehicle is very user friendly, even for an older woman like me. Love, love, love it! More
Other Employees Tagged: Carlo Borg , Jeff Ward
September 05, 2019
Rick Kruger ROCKS!! Rick helped me figure out how to get my Apple car play working! I could not figure it out for months and came back to the dealership and he worked wi Rick helped me figure out how to get my Apple car play working! I could not figure it out for months and came back to the dealership and he worked with me on it for over an hour and got it figured out! Talk about service! Even after the sale he cared so much! Rick totally ROCKS and will get my return business the next time I buy another Honda! More
Other Employees Tagged: Rick Kruger , Rick Kruger
May 15, 2019
As Expected Rick Kruger has sold me at least six Honda vehicles. I trust him. I respect him. He has consistently met my needs and wishes each time I have purch Rick Kruger has sold me at least six Honda vehicles. I trust him. I respect him. He has consistently met my needs and wishes each time I have purchased a Honda, whether new or used. Why do I buy at Don Ayres Honda, Rick and the Service Department! More
Other Employees Tagged: Rick Kruger , Josh Chase, Rick Kruger
December 22, 2018
Great experience! Andy was a delight to work with & made the process easy. Chuck, in service, was ready to help with our add ons. Great team to work with! Andy was a delight to work with & made the process easy. Chuck, in service, was ready to help with our add ons. Great team to work with! More
Other Employees Tagged: Andy Hitzemann , Shannon Hoover
September 30, 2018
Outstanding Best car dealership - best salesman. Period! I just bought my 8th Honda in 9 years. Every car I purchased I received excellent service. Rick Squi Best car dealership - best salesman. Period! I just bought my 8th Honda in 9 years. Every car I purchased I received excellent service. Rick Squires, Honda Rick and Charles Suter always go above and beyond - from sales to service. 10 star review!!! More
Other Employees Tagged: Rick Squires, Rick Kruger , Rick Kruger
September 27, 2018
The absolute top notch service advisor Although everyone in the service dept are truly wonderful, I am specifically writng a review of Charles Suter. He has been my service advisor for app Although everyone in the service dept are truly wonderful, I am specifically writng a review of Charles Suter. He has been my service advisor for approximately 6 years. Charles is truly focused on making the experience at the Don Ayres service department as painless as it can be. He is constatnly trying to find ways to save me a bit of money. Charles integrity is beyond approach. If he tells me something in my car needs to be replaced, I know it does. When I recently had a problem with my radio in my new Honda Fit not working intermittently, Charlies spent a lot of time trying to reproduce the problem. He was able to get the problem to show up which got the ball rolling on replacing the audio unit. He gives me advice on wheels, tires and anything car related. Charles is a true asset to Don Ayres. I look forward to having him be my service advisor for many, many years. Thank you Charles!!!!!!!!! More
Other Employees Tagged: Doug Settle
September 10, 2018
Going the extra mile. Great experience again with Don Ayres. They were sure to answer all of our questions, met all of our requests in a timely manner and went above and be Great experience again with Don Ayres. They were sure to answer all of our questions, met all of our requests in a timely manner and went above and beyond to get the exact vehicle we were looking for. Thanks again guys! More
Other Employees Tagged: Shawn Baney, Evan Johnston
August 20, 2018
Great experience purchasing a car Jacskson Odle is a first-rate salesman. I usually do not like the process of buying a car because of the money involved, but in this case I actually Jacskson Odle is a first-rate salesman. I usually do not like the process of buying a car because of the money involved, but in this case I actually enjoyed the car buying experience! Jackson was extremely knowledgeable about the Honda Fit car I test drove and ultimately purchased. He knew every little detail about the car. Jackson did not pressure me at all into buying it that day, although I ended up doing just that. He helped demonstrate the many safety and technology features that were in this car. He put in the presets for my FM, AM, and XM radio. Jackson even helped transfer personal items from the car I traded in to the one I just purchased. Jackson is a very personable person and I really enjioyed chatting with him during whole buying process. Thank you Jackson for assisting me in purchasing my 2018 Honda Fit EX. You are truly a wonderful young man More
Other Employees Tagged: Rick Squires, Caleb Craun, Jackson Odle , Edward Chiang

