

Welcome to the Jim Butler Kia website, a fast and convenient way to research and find a vehicle that is right for you. Whether you are looking for a new or used Kia car, truck, or SUV you will find it here. We have helped many customers from Ballwin, Chesterfield and Saint Charles find the Kia of their dreams! We know that prospective customers are extremely well educated when researching their next vehicle. Jim Butler Kia has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase.
Read moreDealership Experience
12 yrs, 4 mos
Industry Experience
7 yrs, 6 mos
Languages Spoken
English
393 Reviews
Write a Review393 Reviews of Cheryl Cooper
May 16, 2025
DO NOT buy a car from this place. My brand-new car came with multiple cosmetic defects: a rock chip on the hood, another on the front bumper, deep scratches on the black pillar My brand-new car came with multiple cosmetic defects: a rock chip on the hood, another on the front bumper, deep scratches on the black pillar of the driver’s door, white scratches behind the door handle, and what appears to be poor paintwork on the driver-side fender. Completely unacceptable. I paid for a new car, not one that looks used. There were two of the same model in stock. I intentionally chose the one shown online with plastic still on the interior, assuming it was untouched. I was told the other had been test-driven for two hours. But based on the condition of the one I received, it’s clear this was the driven one. When I asked about the mileage and requested to see the other unit, the sales rep, Cheryl, insisted this one was “better” and dismissed my questions. I now believe I was misled so they could get rid of this specific car. Even during the signing process, things felt shady. I noticed the paperwork listed the car as having 17 miles, but when I checked the odometer, it actually had 40. When I pointed this out, the finance guy brushed it off and said, “Just sign it to speed things up—don’t make this more difficult than it needs to be.” That response made it clear they weren’t interested in transparency or fairness—just pushing the deal through. During a phone call with Cheryl, she begged me not to leave a bad review, which was completely unprofessional and desperate. A good review is earned, not begged for. She also lied and claimed the car had an auto-dimming rearview mirror—it clearly doesn’t. When I complained, they told me to drive 45–50 minutes back to the dealership so the sales team and a scratch repair tech could inspect the damage. That’s gas, miles, and time wasted on a problem they should’ve addressed before delivery. I even sent clear, detailed photos to Cheryl, but they offered no meaningful reassurance or accommodation. If they were serious about fixing the issue, they would’ve at least offered to refill my gas tank—but they didn’t. They said the service department would inspect the damage, but based on the service department’s poor reviews, I fully expected them to downplay it or brush it off entirely. Bottom line: this dealership is dishonest, unprofessional, and only cares about closing a sale. Avoid them at all costs. More
May 15, 2025
Great experience! !! Cheryl Cooper was amazing!!! This is my 3rd Kia I’ve purchased . The Credit Manager Scott was Awesome. They got me in & out . I had the rest of t !! Cheryl Cooper was amazing!!! This is my 3rd Kia I’ve purchased . The Credit Manager Scott was Awesome. They got me in & out . I had the rest of the day to enjoy my new Kia Telluride.. More
Other Employees Tagged: Scott Seifried
May 14, 2025
Butler is a high-volume dealer, but is still able to give excellent personal service in sales and service. When rating the various services if I could give an "excellent" rating in place of the "very good" ( excellent personal service in sales and service. When rating the various services if I could give an "excellent" rating in place of the "very good" (the top rating offered), I would! More
Other Employees Tagged: Keith Sutton, Tammie Baker
May 14, 2025
Cheryl was very knowledgeable. She walked me through the process. I love my new Sportage! She walked me through the process. I love my new Sportage! More
Other Employees Tagged: Scott Johnson
May 12, 2025
I am always very pleased with the service that I get at Jim Butler Kia Jim Butler Kia More
Other Employees Tagged: Keith Sutton, Rodger Harman, Kenny Kent, Tammie Baker, Jonathan Hutchens
May 06, 2025
The whole crew at Jim Butler performed extremely well for us in getting our new Kia Carnival. From our salesperson yo the delightful credit manager we couldn’t be happier! us in getting our new Kia Carnival. From our salesperson yo the delightful credit manager we couldn’t be happier! More
Other Employees Tagged: Tammie Baker , Our credit guy was awesome
April 25, 2025
My oil change was done quickly. The service advisor was friendly and helpful and made sure everything was satisfactory. The service advisor was friendly and helpful and made sure everything was satisfactory. More
Other Employees Tagged: Keith Sutton
April 10, 2025
Friendly Excellence are the words that come to mind when I think about Keith Sutton and Jim Butler KIA. Service department and Sales are actually a "pleasant" experience. Never felt pressured. We have 3 I think about Keith Sutton and Jim Butler KIA. Service department and Sales are actually a "pleasant" experience. Never felt pressured. We have 3 Kia's. Two of which we bought from Cheryl. More
Other Employees Tagged: Keith Sutton
April 03, 2025
Very professional and helpful dealership. We thoroughly enjoyed working with Cheryl Cooper again - 2nd car! We thoroughly enjoyed working with Cheryl Cooper again - 2nd car! More
Other Employees Tagged: Scott Johnson

