Chris Cognetta
Chris Cognetta at Dana Ford Lincoln

Chris Cognetta | Page 2

Customer Service

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

3.9
21 Reviews
3.9

21 Reviews

Write a Review

21 Reviews of Chris Cognetta

June 07, 2023

Dealership Rating
Employee Rating

Joe Jeffery Ryan deserved all the credit for help me out I couldn't ask for any thing more their one of ur best workers they go beyond their duty to help make the customer happy I give em a rating of ten st More

by muser107
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Beyer, Ryan Peters, Diane Creazzo, Joseph Castera, Diana Latella , Danielle Barbaria, Theresa McMahon

Jun 08, 2023

Dana Ford Lincoln responded

We're so glad you found our team to be so helpful! We strive to offer our customers the best and are thrilled we succeeded this time for you, Marian! Thank you for choosing Dana Ford as your go-to automotive resource!

November 24, 2022

Dealership Rating
Employee Rating

Great dealers and service with care and real professionals im happy with the service and the work More

by jemmanajjar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Langilotti, Jennifer Schroder, Collin Romer, Lori Allotta , Danielle Barbaria, Neil Barrow, Anthony Garrick, Theresa McMahon

Nov 25, 2022

Dana Ford Lincoln responded

Thank you for taking the time to tell us about your visit, Jemma! We look forward to seeing you again!

May 23, 2022

Dealership Rating
Employee Rating

Dana motors is terrible they are dishonest is the only way to put it. 6 times the car has been back it still is not fixed More

by Chris29909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jesse Cognetta, John Daly, Keith Curran , Danielle Barbaria, Lynda Buttermark, Felix Gonzalez, Douglas Hansen, John Locher, Steve Riccardone, Nope

May 23, 2022

Dana Ford Lincoln responded

We're sorry to hear about these repair issues. Please reach out to me so we can discuss these concerns in more detail and find a solution. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

February 09, 2022

Dealership Rating
Employee Rating

Very professional & efficient They know what they are Very professional & efficient They know what they are doing!! Thank you, we can’t wait to get our Bronco! More

by sanchez.tonya
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jesse Cognetta , Abdul Azeez

Feb 09, 2022

Dana Ford Lincoln responded

We know you must be excited to get your Bronco and we're so grateful that you chose us to help you get it! Thank you for rating Dana Ford five stars, Tonya!

November 12, 2021

Dealership Rating
Employee Rating

The worst service it took them 11 weeks to fix my brand new truck t More

by jkishi13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jesse Cognetta, John Daly, Keith Curran , Danielle Barbaria, Douglas Hansen, John Locher, Steve Riccardone, Harley Schick

Nov 19, 2021

Dana Ford Lincoln responded

Unfortunately due to labor shortages, shipping and part delays, as well as Government (New York State/City) COVID-19 restrictions and regulations, have impacts on every area of business, just as they are in almost every other company doing business at this time. We do apologize for any inconvenience that this has caused you. We would like to discuss these repairs further with you, so please reach out to me. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

Nov 19, 2021

jkishi13 responded

Unfortunately that is nothing more then a excuse and not a solution. Your company is full of excuses and horrific customer service. If you cared for your customers as much as you cared about making the almighty dollar your organization could be great instead your owners greed has taking control of his/hers vision and brought you to a sub standard business model

Nov 19, 2021

jkishi13 responded

If you want to discuss this further and satisfy what was a loyal customer you know how to reach me

July 11, 2021

Dealership Rating
Employee Rating

HorribleLiarsThievesCon Horrible Liars Thieves Con Artists Disrespectful Incompetent Dishonest Unreliable Scammers Unprofessional Lazy Dana Lincoln will gladly a More

by Christine F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jesse Cognetta, John Daly, Ralph Sibbio, Keith Curran , Douglas Hansen, John Locher, Theresa McMahon, Steve Riccardone

Jul 26, 2021

Dana Ford Lincoln responded

Christine, We take customer feedback seriously and are disappointed to see the low rating. We're sorry to hear about your issues with your vehicle and would like to help resolve these concerns. Please reach out to me at your earliest convenience to find a solution to this problem. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

July 02, 2021

Dealership Rating
Employee Rating

Great service, Sales rep was informative and helpful with the vehicle I wanted. Finance guy is a “good egg” great guy! Thanks Jeff, Hamze, & Ryan More

by MillieR
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Beyer, Jesse Cognetta, John Daly, Hazem Radwan, Ryan Peters, Keith Curran , Amanda Anderson, Theresa McMahon, Steve Riccardone, Hamze

Jul 02, 2021

Dana Ford Lincoln responded

Thank you for taking the time to leave us a review! We're so glad you enjoyed working with our team here at Dana Ford and hope to see you again next time. Take care!

April 06, 2021

Dealership Rating
Employee Rating

Once again Dana ford was great to deal with,from the salesman to the guys that prep the cars ... see you again in 3 years More

by fgallo8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Bachrach, Steve Riccardone

Apr 06, 2021

Dana Ford Lincoln responded

Thank you for the awesome feedback! We look forward to your next visit to Dana Ford!

February 22, 2021

Dealership Rating
Employee Rating

The best experience so far. Ryan is easy to work with super nice. My third lease with Dana this time was the simplest and fastest. More

by hizzoner21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Beyer, Ryan Peters , Danielle Barbaria, Steve Riccardone

Feb 22, 2021

Dana Ford Lincoln responded

Thank you for your loyal business! We're grateful to have you as a Dana Ford & Lincoln customer and look forward to your next visit with us!

November 23, 2020

Dealership Rating
Employee Rating

They gave me a car with 250 miles that said was new but when I drive home the car made a noise by wheel had to bring back and do wheel alignment and tighten wheel bolts.this was a slap in the face for a re More

by cynthmartens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jeff Beyer, Ching Poon , Paul Aguilar, Steve Riccardone

Dec 14, 2020

Dana Ford Lincoln responded

Thank you for bringing this to our attention. We hope to provide a 5-star experience to all customers, and it's hard to hear we missed the mark during your latest purchase. Please contact me at your earliest convenience. Thanks, Doug Hansen - GSM - 718983-8700 ext 262

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