"Above and beyond my expectations"
I needed to replace a dented rim. After being on the phone all morning and either being told no one had the rim in stock or I could not get an appointment today. I contacted Elk Grove Toyota they had one rim in stock and the gentleman helping me asked if he may go verify it is on the shelf and he did. He transferred me to the service dept who didn't have an appt open for today but the extremely helpful young lady on the phone found out what I needed and asked if she could put me on hold while she talked to her supervisor. She was able confirm that they would hold the rim for me and take me as a walk in when I arrived. Everyone who helped me from the moment I arrived was so professional and knowledgeable I cannot recommend Elk Grove Toyota highly enough. They texted me a number I could contact for updates on my car, offered me a free rental. I decided to just wait and enjoy the complimentry coffee and read. The car was taken care of in less time than they quoted me and they took care of a recall part and washed the car for free! I went home and let my wife know that our next Toyota will be purchased at Elk Grove Toyota. We NEEDED the rim replaced and installed in one day and they went above and beyond to make that happen and we are so grateful.
"Good service exprience"
- Gurmeet Hanjrs
Service department and Xpress Lube area are very courteous and professional. They help you understand the issues with your car and help you save money also.
"Excellent. First class"
Next time I need a vehicle l would certainly start with Toyota of Elk Grove mainly because I could take care of all my needs without having to go any farther!
"As good as it can get"
Our experience was wonderful. By far the best car buying experience we have ever had. We would recommend Elk Grove Toyota to anyone looking for a car.
"Professional and excellent communication"
Service, sales, and financial folks are excellent. They are professional, courteous, friendly, and offer personalized service. Communications, during a service, include telephone, email, and text. The techs are prompt. Excellent quality in every regard.
Had my car towed to Toyota dealership. Was advised I needed a new engine . Was going to cost over six thousand dollars to fix. Found a local company willing to fix car for three thousand as a single mom I was highly offended. So I will not go back to Toyota Elk Grove.
"You really cant go wrong here .... "
- mike p.
Me and my friends have been buying and getting service done with this dealership since 92. Between me and my friends we have purchased over 21 cars and trucks from them. The sales are no pressure compared to some other dealerships and I look forward to dealing with Brian Rea and Romy again. The parts dept and Chris have always got the parts I need or gotten them in a short time. Dealing with service dept professionals like Rocky Deavers and Fred Daniels makes it easy to understand whats wrong and what needs to be fixed. If there are any issues Brian Chase is right there to make it right . Its nice to find a dealership that has it all together and treat the customers great. To me it says something about a place of business when they have employee's stay for such long periods of time. There are many faces that have been there the entire 24+ years I have been going there.
"The Best Toyota Dearler Ship in the Sacramento Area..."
Always professional and never tell you that you need unnecessary repairs. Friendly and the waiting area is very nice...check out is a breeze and the staff is always warm and friendly.
Always comunicate good with customer and explain everything was done very happy .?? always lesen to customer to give the best they always do to take care you the best
"Another satisfied customer!"
I bought a car from Elk Grove Toyota today, I was referred to the dealership by one of the salesmen named Jim, James was the salesman that worked with me to ensure I was able to purchase my vehicle, he was very kind, not pressuring at all, his attitude was I want to make sure you are happy, I was very pleased with the service I received Jay the financial representative was a pleasure to work with as well as Anthony who gave us the keys and took the car to get a scratch buffed out. Chris from parts where I purchased the paint for the scratch was a joy to talk to. I love my Camry the staff are excellent examples of what customer services means which equals satisfaction. I will be recommending this dealership to anyone I know that needs a car, if I had to rate the sales people and the experience it would be a 10+ they were very kind, knowledgeable and did their best to give me what I wanted and they succeeded! Thank you Elk Grove Toyota... another satisfied customer.