"Exceptional service - courteous and professional !"
- Mercedes owners
Thank you Christian for the wonderful service you have provided through the many years we have owned our cars. You are always kind and understanding when we bring our 2 Mercedesses for service.
Thanks so much Christian your service has been first class!
"Christian Gonzalez is the best!"
Christian has made it so easy to schedule appointments and receive the service I need. I recommend him for all of your appointment needs. He is fast, friendly and willing to assist.
"Service Consultant, Mr. Christian Gonzalez"
- Benchmark. The best
I am very pleased with the work ethic of Mr. Christian Gonzalez. I see in him great concern for customer satisfaction. My experience at my last dealership was not up to the superior service I have come to know and expect as a long time customer of Mercedes Benz. Mr. Gonzalez was able to have my car serviced as I discovered a problem hours before my planed road trip. I am more that pleased with his performance and great attitude. He represents what customers expect to experience from Mercedes Benz ownership.
"Excellent Customer Service"
Everyone worked over and above to provide excellent customer service. Every step of the way made the purchasing process very easy at a very fair price. The entire team truly places customer first. Very happy with my new 2018 GLC. I recommend this dealership to everyone.
"Unscheduled service for minor repair"
- Mr McCarthy
Rather than spend a long weekend with a flapping wheel well rubbing against the right front tire, I nurse my car to get an express service. In less than 30 minutes, the wheel well was persecuted and I was in my way. This happens through a team effort, from the time the car is received, my service rep prepares the service, the technician repairs the car and checking out with the cashier. Because of the service I receive each time I visit, I'm glad to return knowing I will and my vehicle will get taken care,of. Thanks to Christian Gonzalez for orchestrating the repair on short notice.
"Service and Warranty Repair - 2005 E Class and 2015 S Class"
- P. Gupta
I had the pleasure of visiting the dealership twice in a span of a few weeks - both service related on my two MB vehicles - one under warranty. Whilst I am a long-time customer of this MB dealership, I have had serice done by other dealerships in the area in the distant past. In terms of customer service and quality of work, this dealership is far superior to others in the area. Tom, Christian and their technicians go out of their way to get the proper work done in time and within budget. They are knowledgeable, kind and friendly, and do their utmost best to satsify picky customers - I am certainly one of them. I expect "Best or Nothing" and this dealership - the service area especially upholds that mantra. So hats off to Tom, Christian and the technical team for continuing to do so over a number of years.
Other Employees Tagged:
, Pabs/Brian - Shop Foreman
"Excellent Customer Service Advisor-Christisn Gonzalez "
As a long time customer of Mercedes Benz, excellent line of automobiles. I am also appreciative of the excellent, customer service, communication and follow up of Christian Gonzalez.
Mr. Gonzalez, is service oriented, helpful and professional which represents the excellent Mercedes brand.
Mr. Gonzales, is a service oriented, 5 Star performer.
"My experience "
- Rakesh Kaushal
Service Advisor, Charistian Gonzalez does a wonderful job every time I visiting Silver Spring Mercedes Benz dealer in Maryland for maintenance of both of our Mercedes. Thanks for exploring such a dedicated person. Thanks again to Christian for the service and courtedy he has been extending.
"Service at its best!"
This is a highly professional service organization delivering excellent results every time. If you appreciate an organization that has a “first class“ attitude, you will never go anywhere else after your service experience with Mercedes-Benz of Silver Spring. Service advisors, mechanics, administrative staff and management all get top marks.
"Excellent customer service "
I am so impressed with Khalil Nutri I have referred a few of my closest friends to him - Awesome person I have had range rovers bmws this is my first Merceedes and I love it