Christian Stark | Page 2

I am beyond angry! !! We purchased 3 vehicles from Koons Chevrolet and thought we had a good repor. When we purchased our last vehicle, the salesperson recommended an !! We purchased 3 vehicles from Koons Chevrolet and thought we had a good repor. When we purchased our last vehicle, the salesperson recommended an extended warranty. He didn’t say there were options as to what company our extended warranty came from. They just signed us up with Ally. I’m not going to lie and tell you that I never used the warranty, cause I did, but for insignificant reasons. Then one day the check engine light came on and when I took it in, I was told it needed an engine. Wow! Also keep in mind that Koons did every oil change and any other services that the car needed. I said okay and a new engine was put in. Come 17-18 months later and lo and behold, “that” engine needs to be replaced but this time neither Ally nor Dahlmer, will accept any liability. The last time it was due for an oil change, I took it to Valvoline. It was 2 weeks before I took it to Koons. I took it into the service department and they replaced a part on the car that cost me $1000. I didn’t even drive the car for a day and the check engine light came back on so when I took it back in this time they told me I needed a new engine. The bottom line is nobody will accept responsibility. I have been so upset. I haven’t even gone down there to argue about getting my thousand dollars back for the part that they put on my car that apparently my car didn’t even need. I had part of my colon removed, last September, because of cancer and I don’t need this stress. My husband is a certified master mechanic and he doesn’t think it requires a whole new engine. We will be taking it elsewhere, for a second opinion. Oh, and I forgot to tell you that they had my car for 3 weeks, while they went back and forth, and they kept telling me they didn’t have a rental. I got stuck at home, depending on friends and relatives for rides to my doctors appointments, etc., for three weeks. That is why I give Koons Chevrolet one star. If I could give them less than that, I would. More

by Joeyliz Verified Customer Verified Customer

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The staff is pleasant, courteous and helpful. I feel comfortable taking my vehicle in for servicing because they treat my vehicle with the outmost care. I feel comfortable taking my vehicle in for servicing because they treat my vehicle with the outmost care. More

by angeneb Verified Customer Verified Customer

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They have always been up front with you as far as time line and prices so far line and prices so far More

by fishingbkds Verified Customer Verified Customer

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Service member Christian was excellent as usual. He is very courteous and informative and makes the visit to the shop a pleasant experience. He is very courteous and informative and makes the visit to the shop a pleasant experience. More

by clukehart Verified Customer Verified Customer

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Excellent service. Easy, quick, Tom was so professional. From checking in to picking up my vehicle. Great experience. Easy, quick, Tom was so professional. From checking in to picking up my vehicle. Great experience. More

by cmk90453 Verified Customer Verified Customer

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The service was amazing! Everyone was so friendly and kind! The waiting room is comfortable and service was quick! Everyone was so friendly and kind! The waiting room is comfortable and service was quick! More

by terry.gover Verified Customer Verified Customer

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Customer service was very nice about my car. The service manager, which is name was Christian was directly to the point and I will will bring my car back there to have a service thank you. The service manager, which is name was Christian was directly to the point and I will will bring my car back there to have a service thank you. More

by jay.page5913 Verified Customer Verified Customer

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Prompt efficient service. They scheduled us quickly, effectively diagnosed the issue, and repaired the problem the same day. They scheduled us quickly, effectively diagnosed the issue, and repaired the problem the same day. More

by jsnappjr Verified Customer Verified Customer

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This is the 9th car I have purchased from Koons. Koons has always been fabulous. I will keep going back again and again. Brandon was a great sales person. Koons has always been fabulous. I will keep going back again and again. Brandon was a great sales person. More

by bchlvr1967 Verified Customer Verified Customer

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Everything went well and customer service was excellent. I’ve been dealing with Koon’s for years. I’ve been dealing with Koon’s for years. More

by stephaniemullins32 Verified Customer Verified Customer

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