Christopher Taylor | Page 2

I decided to get my 2024 sticker at the dealership this year and when I arrived, drove up to the garage door near the Inspection Sticker sign and waited (this is what is typically done at other inspection year and when I arrived, drove up to the garage door near the Inspection Sticker sign and waited (this is what is typically done at other inspection stations). When the door opened and a truck came out I drove in, much to the surprise of one of the techs that entered from the Service Desk. He kindly and graciously explained that their procedure requires that I park the car and enter through the Service Department just as I would for appointments. OOPS! No matter; he said he would take care of it, sent me to the customer service area and in about 30 minutes my car was ready (and it passed!). I've never been disappointed with the service or the staff here and appreciate the peace of mind that I get when I bring my car to them. I also feel comfortable knowing that many if not all of the service staff have been there the entire time that I've owned my vehicle which tells me that the company is doing right by their employees too. Thank you! More

Helpful 0

Report | Print

Very polite from first contact through the completion of the service. Service gave an accurate estimate up front and completed the work in a timely manner. I couldn’t be happier with the entire interaction. the service. Service gave an accurate estimate up front and completed the work in a timely manner. I couldn’t be happier with the entire interaction. More

Helpful 0

Report | Print

Had my car serviced the other day at Colonial West Fitchburg Ma. Was having a heat issue on my 2018 Chevy Trax. The service department Chris took care of my service needs excellent. I do recommend Fitchburg Ma. Was having a heat issue on my 2018 Chevy Trax. The service department Chris took care of my service needs excellent. I do recommend Colonial West for servicing your car as well buying a new or used Vehicle. I look forward to my next purchase in the near future at Colonial West Fitchburg. The sales department as well service department are friendly and treat everyone with concerns 100% professional… More

Helpful 0

Report | Print

Just took my 2018 Chevy Trax in for repair at Colonial West the other day. The service department took my car in for repair very quickly and gave a estimate for go ahead with the repair. The service dep West the other day. The service department took my car in for repair very quickly and gave a estimate for go ahead with the repair. The service department does great work and is very informative of what needs to be corrected. I can say with ease that I would recommend Colonial West for car service as well purchase a new or used car. More

Helpful 0

Report | Print

This dealership is efficient, Thorough, And informative! I recommend colonial Fitchburg ! Try them out and you will agree I recommend colonial Fitchburg ! Try them out and you will agree More

Helpful 0

Report | Print

Great experienced, will always use this dealership as my go to for service needs. Thank you go to for service needs. Thank you More

Helpful 0

Report | Print

I have been buying vehicle from Colonial West since 2007 and always have them service there as well. The service has always been friendly and professional. and always have them service there as well. The service has always been friendly and professional. More

Helpful 0

Report | Print

At my neighbor’s suggestion I had my Toyota Corolla serviced at Colonial Chevrolet-West in Fitchburg, MA. Sevice was seamless, took an hour and I will be back for my servicing needs. Many thanks! serviced at Colonial Chevrolet-West in Fitchburg, MA. Sevice was seamless, took an hour and I will be back for my servicing needs. Many thanks! More

Helpful 0

Report | Print

Needed an Oil Change on one of our company vehicles while working in town. Shelley set it up for the next day, our truck was in and out of service in no time without any delay. working in town. Shelley set it up for the next day, our truck was in and out of service in no time without any delay. More

Helpful 0

Report | Print

Merry christmas and happy new year I had no problems with my last visit, very efficient my last visit, very efficient More

Helpful 0

Report | Print