Christopher Volk | Page 22

Double the pleasure! Who goes shopping for a car in the afternoon and by the end of the day, drives home with 2 cars! We did just that with no regrets! Everyone at Klaben Who goes shopping for a car in the afternoon and by the end of the day, drives home with 2 cars! We did just that with no regrets! Everyone at Klaben Ford Lincoln in Kent treated us to a day of fun. We explored many options for lease vs buy, specials that they were running, inventory available and which options best fit our situation. The president, Rich Klaben, knew we were coming and listened to our needs. Our salesman, Chris Volt was prepared, knowledgeable and very efficient with providing us the details on the cars we were looking at. Jennifer Bowen in Finance researched options for us for an interior/exterior protection package at our request and found that the auto detail shop across the street would put one together for us for our White MKC with cappuccino interior. I wanted a light colored interior but I like it to always look good so that was just the solution we needed to address our issues of stains caused by car seats, dark blue jeans, and toddlers. Chris asked the service department to look at an exterior paint issue on one of the cars and within minutes they addressed the issue and offered a solution. Jennifer is very fast on the paperwork side as well. While she typed up the paperwork, Chris and the service department were working behind the scenes getting our cars ready for us to drive home. The car we drove to the dealership was traded in, but we didn't know we were going to do that .... so it was full of stuff that had to be cleared out. Rich and Chris both helped move the car seats, and all the stuff in the trunk. They provided nice carrying bags to put the misc. stuff into. It was a pleasure to work with everyone. Thank You! More

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Easy and Stress Free Chris at Klaben Ford was amazing! I would send anyone I care about to him and this dealership. Treated me with respect and he/the owner/finance depart Chris at Klaben Ford was amazing! I would send anyone I care about to him and this dealership. Treated me with respect and he/the owner/finance department went out of their way to make me feel like a valuable customer. As a young female, buying a car can be intimidating but they made the process stress-free and sensible. They had no issues taking the time to address any issues or questions. I walked in with negative equity and a lot of worry and walked out with a brand new explorer! More

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Great experience Start to finish my sales rep Chris Volk was top notch. Excellent communication throughout the process and very straight forward. When I came in to pic Start to finish my sales rep Chris Volk was top notch. Excellent communication throughout the process and very straight forward. When I came in to pick up my truck the owner approached me to shake my hand and let me know that he appreciated my business. Can’t ask for much more. I would recommend Klaben to anyone in the market for a vehicle. More

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New Car Purchase I had a great experience purchasing my first vehicle at Klaben Ford. Everyone was very friendly and my salesperson was very thorough in going over al I had a great experience purchasing my first vehicle at Klaben Ford. Everyone was very friendly and my salesperson was very thorough in going over all of the vehicle details. Great job! More

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2018 Ford Explorer Sport Review Klaben Ford and Chris Volk were exceptional in explaining the features of the 2018 Ford Explorer Sport and everything that we were going to receive. T Klaben Ford and Chris Volk were exceptional in explaining the features of the 2018 Ford Explorer Sport and everything that we were going to receive. The test drive went well due to Chris' explanation before we ever took the vehicle out. Chris never pressured us into the sale of the vehicle and my wife and I felt comfortable throughout the entire process. He listened to what we were seeking and didn't try to up-sell us on a more expensive vehicle. It was truly one of the more professional and easy vehicle buying experiences I have had. More

by Matthew.Becker32 Verified Customer Verified Customer

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Seamless amazing purchase The process was the best I have ever been thru when purchasing a car. Eveything was almost done once we got there and everything was very pleasant. We The process was the best I have ever been thru when purchasing a car. Eveything was almost done once we got there and everything was very pleasant. We had to travel about an hour to get this vehicle and we are so happy that we did! Chris Volk was overall awesome and plan to reccomend him to anyone I know! More

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Uncomplicated and straight to the point After the initial test drive and quoted down payment and monthly payments i told them i wasn't interested. After 1 week, they called me back with mu After the initial test drive and quoted down payment and monthly payments i told them i wasn't interested. After 1 week, they called me back with much better numbers. I compared these new numbers from other dealerships i was working with and decided to purchase my new car. Salesmen were very polite and direct, which i like. I am a no nonsense kinda person and don't get emotional about a car, i look at the numbers. I don't mind dealerships making money, after all, that's why they are in business. But it's very important to get estimates from other dealers. I have been buying and leasing vehicles from Klaben for more than 25 years and they have always treated me good. All my best to everyone at Klaben....!!! More

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Fast ST Klaben does it once again! I had been waiting for the Edge ST ever since it was announced. With my lease almost due I decided to see what Klaben could Klaben does it once again! I had been waiting for the Edge ST ever since it was announced. With my lease almost due I decided to see what Klaben could do for me this time. Louis Polos had the blue one I wanted ready for test drive. He and a few of the guys even played with my two little boys while I went on the drive. I ran a couple errands while they got everything ready and they cleaned out my old Edge while in finance. I still can't believe how easy and enjoyable it was. Not to mention how ecstatic the boys were with the experience. Thank you again everyone! More

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Such a great first time experience! They made everything seem so effortless and easy! I will definitely be back to buy again! They worked with me to make sure I got what I wanted and was They made everything seem so effortless and easy! I will definitely be back to buy again! They worked with me to make sure I got what I wanted and was happy! I am completely thrilled with the car and experience! 10/10 would recommend to a friend/family ! More

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Professional, positive sales experience! Chris and Tyler could not have been more helpful and professional. Chris explained every detail about the car and purchase. He gave me the needed fact Chris and Tyler could not have been more helpful and professional. Chris explained every detail about the car and purchase. He gave me the needed facts I needed to make an informed purchase. I was somewhat reluctant to buy a used vehicle, having only purchased new for many years, but I am very happy with my Certified 2016 Ford Edge. I would highly recommend Chris and Tyler to anyone who wants to purchase a vehicle from knowledgeable, friendly, professionals! They will go above and beyond to provide a positive experience! More

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