Colin Simmons | Page 28

Hello, I’ve been a customer with Family Hyundai for over 15 years and the service I’ve received has always been excellent. From the sales department to the service department the service is outstanding. 15 years and the service I’ve received has always been excellent. From the sales department to the service department the service is outstanding. More

by MCKENDALL Verified Customer Verified Customer

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I appreciate the service Family Hyundai provides. It was an incident with my tire where someone cut it, and I had to rush to them to get another tire. I had no appointment, so they took me in without It was an incident with my tire where someone cut it, and I had to rush to them to get another tire. I had no appointment, so they took me in without any issues. More

by GORDON.TERESA Verified Customer Verified Customer

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Everything was done as requested and done promptly. Would recommend dealership to other Hyundai owners. Would recommend dealership to other Hyundai owners. More

by tbgarfield269 Verified Customer Verified Customer

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Was very professional and courteous got right to the problem and handled it very quickly and got my vehicle back to me. Thank you problem and handled it very quickly and got my vehicle back to me. Thank you More

by RUSSANDZOE Verified Customer Verified Customer

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I have to say I’m quite disappointed with my experience at Family Hyundai. I understand the car I bought is not a Hyundai, but being lied to and constantly put on the back burner is beyond poor service. Wh at Family Hyundai. I understand the car I bought is not a Hyundai, but being lied to and constantly put on the back burner is beyond poor service. When we closed on the car, we shook hands on the agreement that you would provide a second key, which has yet to be delivered. I was also misled about receiving a rental car while my vehicle was undergoing warranty work. My experience today was particularly frustrating. I dropped my car off last night for an 8 a.m. appointment for the warranty work. By 1 p.m., after not receiving any updates, I called the dealership. The service representative I was working with did not return my call, and I had to follow up myself. I was then informed that my rep had already left for the day and that I would have to wait until the following morning. I couldn't do this as I had borrowed a relative’s car. I also raised the issue that I was told I could get a loaner car from the dealership. The service secretary was surprised by this and contacted the yourself, which resulted in me being placed on hold and not receiving a response. While I eventually got an update on my vehicle, I was also told about a $100 deductible for any warranty work—something that was never mentioned at the time of purchase. More

by Joshua.sommer 2020 kia Sportage Verified Customer Verified Customer

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All issues were addressed staff were very friendly always a great experience thank you.jerry a great experience thank you.jerry More

by JER5234 Verified Customer Verified Customer

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I used to love Family Hyundai. I test drove the 2025 Tucson. Do not like the new model. Was a Family Hyundai devotee for 16 years having bought two cars there the service departmen I test drove the 2025 Tucson. Do not like the new model. Was a Family Hyundai devotee for 16 years having bought two cars there the service department is a turnoff. Since the pandemic hit in 2020, it takes over 4 weeks to get an appointment which is horrible. More

by pat.alm Verified Customer Verified Customer

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Great customer service. Bought our last 3 vehicle’s from Family Hyundai because of that Bought our last 3 vehicle’s from Family Hyundai because of that More

by slrocque Verified Customer Verified Customer

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HE SEEMED TO BE KIND AND CONSIDERATE EVEN THOUGH IT WAS AFTER 5PM. HAD SOMEONE COMPLETE THE TASK RIGHT AWAY. AFTER 5PM. HAD SOMEONE COMPLETE THE TASK RIGHT AWAY. More

by sfarrell1151 Verified Customer Verified Customer

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I did an oil change for my car but they didn't do a computer check. computer check. More

by ABOODZAWANEH Verified Customer Verified Customer

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