"Larry sold me my first Toyota 6 years ago and is now the..."
Larry sold me my first Toyota 6 years ago and is now the sales manager. He was just as friendly and great to work with for this most recent purchase as I'd remembered him being.
Larry's sales associate Conor McQuade was awesome. Conor has an endless supply of patience, a great sense of humor, and an impressive depth of knowledge about the products he sells. He's also willing to admit if he doesn't know something and go and get an answer. He never pushed the sale, and was very pleasant to work with. I would recommend him unreservedly (and have already) to anyone looking to buy from Heritage.
Mary worked with us on the financial aspects of the sale and was a delight. She, too, was knowledgeable, helpful, fun and professional.
My thanks to the whole team for making the purchase of a new car so low-stress. Well done!
"Conor was very personable and was helpful not only with..."
Conor was very personable and was helpful not only with helping me find what I wanted (even though I found out that I didn't even know it yet) but he also guided me away from things that wouldn't help me and why. He also had no problem telling you he wasn't 100% sure and checking with someone who did know the answer to my questions. I'd recommend him to anyone who mentioned needing a new or used car.
Other Employees Tagged:
"I was so pleased with how easy Conor McQuade made ending..."
I was so pleased with how easy Conor McQuade made ending my previous lease and getting right into my next vehicle! I thought that it was going to be complicated and a real pain, and he made it quick and simple. Conor was friendly, polite and, to me most importantly, patient. I would recommend friends/family to lease from Heritage Toyota and that they ask for Conor specifically to be their sales associate.
"Heritage Toyota and Conor McQuade are deserving of the..."
Heritage Toyota and Conor McQuade are deserving of the excellent rating because they are attentive to the buyer every step of the way. The quality of service and level of friendliness is perfect. Conor is exceptional and I recommend him to any future Prius owner.
"We greatly appreciated working with Conor McQuade as we..."
We greatly appreciated working with Conor McQuade as we made the decision about our next car. We were very pleased with his persistent effort on our behalf to keep our monthly payment at the level of our previous payment. He was both friendly and business-like, and took care of us graciously.
"This experience was great, Conor was friendly and very..."
This experience was great, Conor was friendly and very knowledgeable about every aspect of the vehicle we were looking for. When we arrived we were greeted immediately, the entire process was explained to us and a very accurate delivery time was given. After we purchased the vehicle, Conor took the time to go over some features, programmed our cell phones to work over the Bluetooth, etc.
I would recommend Toyota Heritage team to anyone wanting to purchase a vehicle. Thank you
Olivia and Joe
"We had a very good experience with Connor, he was..."
We had a very good experience with Connor, he was helpful, moved things along in the process, was helpful at every turn. I would recommend him and the dealership if asked, we received a good deal on the trade in and on the truck we purchased. Clearly, there is a hard push on customer service and it shows.
"I highly recommend the "H-Team". The first..."
- John C. Gifford
I highly recommend the "H-Team". The first person we met was Conor McQuade. Conor showed us the Tacoma truck that we were interest in and than he walked us through the sale. He was very friendly and professional. We did not know what we wanted to do with our trade and Conor was very flexible in terms of how to get the deal done while meeting our needs and theirs as well. He was like the MC of the whole process. Our interaction with Ryan was short and very pleasant. He evaluated our trade and gave us a very fair trade-in value. Next we met Mary who walked us through the financial side of the deal. She was great. She knew what she was doing and did it well.
Two things stood out on the day we drove the truck home. One, every person we met in Heritage was friendly. Not that kind of stuffy friendly that makes you feel like they are being nice in order to make a deal but rather they all made us feel welcome, like they really appreciated us being there. Second there was no pressure. We've all experienced those dealers who pressure you to make that deal, that day or it would be gone tomorrow. In our experience, Heritage is not like that. On the way home we talked about how much we appreciated just how positive this experience was in terms of a car purchase.
The real test of a car dealership is when something goes wrong. In our case there was a minor problem. This happened the next day and it was Conor's day off. I left a message on his phone and than called Jason. They had the problem fixed within a couple minutes of learning about it and me getting the truck back to the dealership. Sometimes things do go wrong. Professional respond well in such cases. The "H-Team" responded very responsibly and professionally.
So would I go there again? For Sure! Would I recommend them to friends? Absolutely, I already have.
And I recommend Conor as the salesperson without reservation.
"I was very appreciative of the customer service provided..."
I was very appreciative of the customer service provided by Conor McQuade in my most recent purchase of a new 2012 Toyota Sienna Van. I was looking for a fair trade, a fair price and a sale representative willing to work with me over the phone (beyond my initial visit). Mr. McQuade was professional, honest, courteous, flexible and ALWAYS followed-thru (a rare set of sale person characteristics in today’s times). He went out of his way to assist me in identifying the right vehicle for my family's needs and subsequently in locating the vehicle. In all honestly, if it were not for Mr. McQuade it is unlikely I would have selected Heritage for this purchase. I am very satisfied with my purchase and I am grateful that by happenstance Conor was the sale person assigned to me. Thank you Heritage; Thank you Conor- You have definitely earned my respect and future purchases!
"Conor is a consummate Customer Service professional. He..."
- Patrick A. Therrien
Conor is a consummate Customer Service professional. He was very attentive to my particular vehicle needs and situation. I look forward to working with him again in the near future.
Patrick A. Therrien
Other Employees Tagged:
, Conor McQuade, Ryan-Sales Mgr., Tim-Finance