"We went to Heritage hoping to look at a few trucks, maybe..."
We went to Heritage hoping to look at a few trucks, maybe price some things, and leave with some stuff to think about. We were expecting to be patronized, since we were two women, looking for a truck, and knowing very little about the actual workings of cars. Instead, we received very friendly customer service from Conor McQuade! Conor was warm, often funny, and personable, but never pushy. He listened very well to our wishes and needs, as well as our descriptions of what we knew would and wouldn't work for us, given our past experiences and all the time we'd spent thinking about purchasing. Conor said he had the perfect vehicle for us, and he meant it!
The truck was exactly what we were looking for-- a Toyota in our price range, in great condition, with low mileage despite its age, 4wd capable, sturdy, in perfect working order, with very few frills, and within our desired age range. The perfect truck! The folks at heritage also were able to get us financing at a very good rate, much better than our bank could offer, and they're a good bank. We left knowing we'll pay a bit more on our monthly payment than we had wanted, but adding the warranty that we did made sense, and we're still in bounds, financially. At no point did we feel pressured or condescended too.
Thanks again to Conor and the people at Heritage Toyota. Their service was excellent, and we are very happy with our truck!
"My Girlfriend and I have now purchased two vehicles from..."
My Girlfriend and I have now purchased two vehicles from Heritage and could not be happier with our experiences... We were lucky enough to have Conor McQuade for both vehicles, one new and one used. Just recently Conor helped me get into a Tacoma which was a long process on my part but well worth it. He was professional, dedicated, and unlike any salesman I have met. Strongly recommended!
"Connor is an extremely polite and knowledgeable sales..."
Connor is an extremely polite and knowledgeable sales person. He was thorough in his research to find a car to meet my needs before we met. He listened to what I needed and found several options that met my criteria. When I arrived at the dealership I had 3 kids with me and that was not a problem for Mr. McQuade. He incorporated the kids into the experience and made them feel like they were contributing in the feedback of test drives and the overall search for a new vehicle. In the end I ended up in exactly what I was looking for at a price that fit our budget. It was such a positive experience that everyone who knew I was looking at cars also knew Mr. McQuade's name. He made the experience as stress free as buying a car can be. In addition his follow up after the sale confirmed that Conner is a class act. I would highly recommend his services to anyone who is looking to buy a new or used car. His knowledge and interpersonal skills were above my expectations and it made shopping for a car an enjoyable experience.
"I came into Heritage Toyota, toying with the idea of..."
I came into Heritage Toyota, toying with the idea of trading my car in since it was about time to get a new vehicle. Conor McQuade was the first to greet me as I entered the building. He was understanding, helpful, resourceful, funny, and very knowledgable. This was my first experience dealing with purchasing a car without the help of my family, whose back in NY. Conor made the experience very enjoyable, and when my family got involved towards the end of the deal, he even set their mind at ease with this trade-in decision, the car I chose, and final deal that was made. If more experiences and big decisions as an adult, like this, were easier and more enjoyable, then life would be much better off! Travis helped in explaining the financial side of things, gave his recommendations, and overall was a pleasure to work with. Nick also was very understanding and helpful when it came to the financial progress. I would have to say though, Conor is the best addition to the Heritage, while in general, the Toyota team! He not only has been helpful during the process, but even after purchasing the vehicle! Any questions I had, I was able to call and e-mail him. Some people would be bothered by this after a sale has gone through, but not Conor! It is easy to see his drive, hard work, care, and love for his job, the brand, and the overall customer experience! Thanks for everything Conor- you're the best!!
"I had the most enjoyable experience working with this..."
I had the most enjoyable experience working with this phenomanal sales team. Every aspect of leasing my car was handled with not only perfect professionalism but also kindness, and respect. My salesman, Conor Mcquade, really walked me through my options and made sure that I had the perfect vehicle, not just for me, but my young family and our budget. He was sincere and never did I feel he was out to make a dollar off of me. He truly cared and when my lease is up I will absolutely be returning to him for future purchases. Larrry Lussier, Conor's mangager was also wonderful and really worked with Conor to help me achieve the best loan. Travis Green helped me with all of my final paper work and again made sure I 100% knew what I was signing. He never rushed me and answered all of my questions. I truly look forward to being a returning customer with these gentlemen!
"Everyone always thinks that a car salesman is pulling a..."
Everyone always thinks that a car salesman is pulling a fast one on them. Well, with being a first time buyer, I was a little nervous about paying too much for my first vehicle. My mother and I researched many different vehicles and visited many different dealerships in VT. Heritage Toyota was by far the BEST! Conor McQuade is not only extremely caring and well-informed about the vehicles; I was also highly impressed by his listening skills and his attention to my wants/needs in a new vehicle. He is overall a remarkable salesperson! Conor and Adam helped get my payments to where I wanted them to be by giving us many different options and really taking the time to explain everything to me and my family. Adam was really wonderful to work with because of his humor and quick pace. I can’t even begin to explain my appreciation to Heritage for giving me a great, first-time buyer experience. Definitely recommend this dealership and salesperson to EVERYONE! THANK YOU!
"Conor and Timothy were both very proffesional. We were..."
- Lyle St Jean
Conor and Timothy were both very proffesional. We were greated quickly, and our needs were taken care of. Even given the fact that the place is undergoing a major construction project, it very neat and clean. It appears much planning is going into customer service and ease of doing future business. All the staff seemed pleasant and smiling.
"We were met with a very friendly staff, but I must say..."
We were met with a very friendly staff, but I must say that meeting with Connor McQuade was a blessing. He went out of his way to make the purchase of our new Toyota Tacoma a very pleasant experience even on a day that the staff was short handed. Not a better salesman out there.!
"Good, friendly, no nonsense, stress-free experience at..."
Good, friendly, no nonsense, stress-free experience at Heritage Toyota.
I will definitely recommend you guys to others.
Thank you Connor McQuade and Mary Rodriguez.
"I was looking around to swap out my 5 speed sedan for an..."
I was looking around to swap out my 5 speed sedan for an automatic S.U.V. Allowing my wife to drive my vechical as well she hated driving my old car couldn't handle the clutch, it was tool painful on her. I saw a off brand vehical that really caught my eye unfortunately for me it was out of my price range. So after getting the ax on the subaru, the guys came to me with sevral offers on some toyotas, end result im now in a 2012 toyota camry. Im quite shocked on the cars astetics and over all functins this not your grandms camry. This cars is awesome ! Jason Quenneville, worked really hard to make this happen, cruntching the numbers for me. Mary Rodriguez was so fast getting the paper work together. Conor McQuade, was my sales associate who made me extremly comfortable always polite and attentive really knew his stuff, knew evything about all the model options was very helpful in setting up my blue tooth throught the car. That day really turned my opinions around about dealerships, these guys never came at me like fresh bait, Im pround of there integerity and would encourage others to stop in with out being fearful. Thankyou, Conor, Adam, Mary and Jason
James G. Abbott