Cory McConville

Cory provided excellent customer service and repairs were done in a timely manner. Overall wonderful service! done in a timely manner. Overall wonderful service! More

by Monica Verified Customer Verified Customer

Report | Print

I had initially brought my car in for an oil change because the dealership (Toledo) from which I had purchased the car was not able to get me in soon enough. That visit was enough for me to switch to W because the dealership (Toledo) from which I had purchased the car was not able to get me in soon enough. That visit was enough for me to switch to Westlake as my primary service center. Brittaney was very thorough and took time to explain my warranty to me as well as other things the initial dealer did not. I’ve brought my car in three times now, all of my expectations were not only met but exceeded. Brittaney is very easy to work with and has gone out of her way to see that my vehicle is well taken care of. The level of attention that she shows my vehicle is as if it were her car. Her charming and pleasant demeanor makes it not just easier, but enjoyable to bring my car in for service. More

by SKOACHWAY89 Verified Customer Verified Customer

Report | Print

BMW Westlake are very easy to deal with and give great service and always respectful service and always respectful More

by ASNOWDEN0 Verified Customer Verified Customer

Report | Print

The team was extremely helpful with my issue and made it a seamless experience for me. Top notch service and extremely professional a seamless experience for me. Top notch service and extremely professional More

by mike.mottola Verified Customer Verified Customer

Report | Print

Whenever my car needs service, I know that all of the service staff will do everything they can to get the work done quickly and at a reasonable cost. service staff will do everything they can to get the work done quickly and at a reasonable cost. More

Report | Print

It’s really a pleasure to take my car to BMW! So organized and efficient in their service! So organized and efficient in their service! More

by regome33 Verified Customer Verified Customer

Report | Print

Cory is always interested in helping in any way he can! He answers questions throughly and gives you the information necessary to make an informed decision! Everyone is very professional and sincere about He answers questions throughly and gives you the information necessary to make an informed decision! Everyone is very professional and sincere about helping in any way they can, and always have a car and driver available to take me home! More

by BKAUF11 Verified Customer Verified Customer

Report | Print

Cory has been incredibly helpful and responsive. He takes the time to explain things clearly, goes above and beyond to make sure everything is taken care of. I really appreciate his professionalism He takes the time to explain things clearly, goes above and beyond to make sure everything is taken care of. I really appreciate his professionalism and reliability More

by LARAADLER Verified Customer Verified Customer

Report | Print

Easy making appointment, speedy turnaround, helpful suggestions, professional staff, pleasant and very clean facilities. I was, again, pleased with this service provider. suggestions, professional staff, pleasant and very clean facilities. I was, again, pleased with this service provider. More

by CRAWFORDJAMES Verified Customer Verified Customer

Report | Print

The customer service communication was less friendly than expected. I had an awkward feeling each time I arrived. Not very warm and welcoming. Much different than Chevy, which is surprising. Updates were sen expected. I had an awkward feeling each time I arrived. Not very warm and welcoming. Much different than Chevy, which is surprising. Updates were sent via text at very end of the day. When I came to pick up my car from service, the person at the desk inside said hello, which was nice. But when I told her I was going to service, she said “good luck.” It was weird. More

by BRIGITTEPALUMBO Verified Customer Verified Customer

Report | Print