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Cory McConville

Overview Reviews (705) Inventory (226)

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Cory McConville

Cory McConville | Page 68

Service Advisor

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.8

705 Reviews

Overview Reviews (705) Inventory (226)

Dealership Experience

5 yrs, 2 mos

Industry Experience

8 yrs, 6 mos

4.8

705 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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705 Reviews of Cory McConville

January 21, 2022

Dealership Rating

Employee Rating

Staff friendly and car was serviced quickly. Did not like that my vehicle was not washed and I was unable to get a loaner. I expected more from BMW. that my vehicle was not washed and I was unable to get a loaner. I expected more from BMW. More

by ANGELAANDRESS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jan 21, 2022 -

BMW of Westlake responded

Thanks for the four stars and letting us know about your experience. Our car wash has been broken this week, hopefully next week it will be fixed and you may stop by for a courtesy wash. Due to vehicle shortages we don't have as many courtesy vehicles as we used to, right now we're having to schedule a month out, we apologize for the inconvenience.

January 20, 2022

Dealership Rating

Employee Rating

BMW of Westlake’s service team did a great job on my vehicle. No complaints from me. vehicle. No complaints from me. More

by CAWLEYM

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jan 20, 2022 -

BMW of Westlake responded

Thanks for the positive feedback!

January 12, 2022

Dealership Rating

Employee Rating

I noted a coolant light come on, they were quick to address problem and fix right away address problem and fix right away More

by ABUZEUS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Nate Lieb

Jan 12, 2022 -

BMW of Westlake responded

Thank you for the great review!

January 05, 2022

Dealership Rating

Employee Rating

Cory in the service department is extremely courteous and professional. I sincerely appreciate his attention to detail and follow up. professional. I sincerely appreciate his attention to detail and follow up. More

by LSZAFRANSKI

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jan 05, 2022 -

BMW of Westlake responded

Thank you for the great feedback about Cory and the five star review!

December 24, 2021

Dealership Rating

Employee Rating

Was not happy about the parts delay. Staff was very Was not happy about the parts delay. Staff was very accommodating and good to work with Was not happy about the parts delay. Staff was very accommodating and good to work with More

by JAY.DEFINIS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Dec 24, 2021 -

BMW of Westlake responded

Thanks for the positive review, we are unhappy with all the parts delays as well!

December 21, 2021

Dealership Rating

Employee Rating

Fast and great service. Service associates were friendly and helpful. Easy to get into and out of service bay. and helpful. Easy to get into and out of service bay. More

by GREG@PSDG.US

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Dec 21, 2021 -

BMW of Westlake responded

Thank you for this great feedback about the BMW of Westlake service department!

December 20, 2021

Dealership Rating

Employee Rating

This crew always takes great care of me. That’s why I keep coming back. Nate is the best. keep coming back. Nate is the best. More

by JBRIANMOSER

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Brittaney Quick, John Cordell, Jeff Hughes , Christian Gufreda, Nate Lieb, Jim Strunk, Annie Torre, Carl Whelpley

Dec 20, 2021 -

BMW of Westlake responded

Thank you for the great review about the team!

December 16, 2021

Dealership Rating

Employee Rating

The employees provide are courteous and , knowledgeable and provide prompt service and I always have a good experience with them. and provide prompt service and I always have a good experience with them. More

by TBOCCIA1

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Dec 16, 2021 -

BMW of Westlake responded

Thank you for this great feedback about the team!

December 16, 2021

Dealership Rating

Employee Rating

Still waiting for parts to repair car. It has been 4 weeks.. Also, brought the car in 2 in a week and had to pay $150 each time to have car looked at. weeks.. Also, brought the car in 2 in a week and had to pay $150 each time to have car looked at. More

by KEDANDOPSU

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Nate Lieb

Dec 16, 2021 -

BMW of Westlake responded

Hello, thanks for letting us know about your experience. We've been waiting months for parts on some vehicles - we have no answer for this, it's just the way it is right now with most manufacturer's in the world. We understand approving a diagnosis twice can be frustrating, hopefully we were able to find and fix the issue for you. If not, please contact the service manager, Carl, at 440-887-0000. Thanks.

December 15, 2021

Dealership Rating

Employee Rating

Impressed! Nice clean atmosphere. Staff was professional and kind. Was mindful of what I wanted and needed done. and kind. Was mindful of what I wanted and needed done. More

by MISSHINE

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Dec 15, 2021 -

BMW of Westlake responded

Thank you for this fantastic review!

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