Cosmo Laurino
Cosmo Laurino at Rallye BMW
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Cosmo Laurino | Page 19

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.6
209 Reviews
4.6

209 Reviews

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209 Reviews of Cosmo Laurino

January 11, 2022

Dealership Rating
Employee Rating

They answered all my emails on a timely basis were very professional and very courteous More

by MSWGYM
Recommend Dealer
Yes
Jan 11, 2022

Rallye BMW responded

Thank you for your very kind review. Cosmo and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rallye BMW.

January 10, 2022

Dealership Rating
Employee Rating

Service Rep Cosmo was able to fit me in for an impromptu appointment. I just got a flat tire and was in a rush to get to work. Cosmo was gracious, knowledgeable, and kind. More

by MARC36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 10, 2022

Rallye BMW responded

Thank you for your business and this review. We're happy to hear that Cosmo and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 21, 2021

Dealership Rating
Employee Rating

Cosmo is an excellent employee he made our experience welcoming. Thanks Cosmo for all you do More

by RINIMOODY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 21, 2021

Rallye BMW responded

Rini, Thank you for choosing Rallye BMW, your feedback and rating mean a lot to us. We're glad Cosmo was able to help, and we hope to see you again!

December 19, 2021

Dealership Rating
Employee Rating

Escellent service....just a bit concerned why I keep getting flats on the same rear tire - 3 times within 3 months More

by MEATON3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 20, 2021

Rallye BMW responded

Thank you for your feedback! We appreciate your business, and please don't hesitate to reach out to us directly if you have any questions or concerns. Thank you for choosing Rallye BMW.

December 16, 2021

Dealership Rating
Employee Rating

My car had less then 18,000 miles on and needed a full breaks repair. Shouldn’t happen on a premium vehicle that’s a lease and going back in a few short months. I will be leaving bmw after this when my le More

by MENRIGHT012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Jan 02, 2022

Rallye BMW responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

November 30, 2021

Dealership Rating
Employee Rating

Exceptional Service !On My recent service visit to Exceptional Service ! On My recent service visit to Rallye BMW my service advisor Cosmo Laurino and service manager Chris Blanco worked diligently to More

by 3MANCUSO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 30, 2021

Rallye BMW responded

Frank, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let Chris or Cosmo know if we can be of further assistance.

November 28, 2021

Dealership Rating
Employee Rating

Amazing! The best people they really care and make my experience worry free! I recommend this business all the time. More

by Elizafeast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 28, 2021

Rallye BMW responded

Eliza, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rallye BMW.

November 24, 2021

Dealership Rating
Employee Rating

They are very thorough and efficient when I have have my vehicle serviced Always a goodexperience. More

by debmoo1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz

Nov 24, 2021

Rallye BMW responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 14, 2021

Dealership Rating
Employee Rating

Best ever I have ever gone to. Thanks for helping me out It was a good experience More

by DrBiju
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 14, 2021

Rallye BMW responded

Dr. Jiju, Thank you for taking the time to share your thoughts on working with Cosmo and our team. We're glad to hear we delivered such a great experience!

November 12, 2021

Dealership Rating
Employee Rating

Guys are super professional. Had a small issue of some damage after service paint got chipped. They were kind enough to have it paint and fixed at no charge. They even did it twice since the first paint j More

by gio4321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 14, 2021

Rallye BMW responded

It's great to hear that Dennis and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rallye BMW!

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