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Cosmo Laurino
Cosmo Laurino at Rallye BMW

Cosmo Laurino | Page 22

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.6
381 Reviews
4.6

381 Reviews

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381 Reviews of Cosmo Laurino

February 07, 2024

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Employee Rating

Very clean and professional. Service was done on a very timely basis. I will return to Rallye. More

by jmgurrado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Romano

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Feb 07, 2024

Rallye BMW responded

This is what we love to hear! Thanks for choosing Rallye BMW. We look forward to your next visit!

February 06, 2024

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Employee Rating

Usually once you take your vechile in for service, you feel confident that your car is working properly, I do not feel that More

by HENHARD3
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Christopher Blanco

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Feb 07, 2024

Rallye BMW responded

I'm sorry to learn that you're not feeling confident after your recent service visit. We aim for our customers to leave with peace of mind about their vehicle's condition, and it's concerning this is not the case in this instance. Please reach out so we can discuss any concerns or questions you might have further. Thank you, Chris Blanco - Service Manager - 516-833-4862

February 05, 2024

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first class treatment. Cosmo kept me informed throughout the process and all of my concerns were addressed. More

by SMOSCHENI
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 05, 2024

Rallye BMW responded

We're glad to know you received first-class treatment at Rallye BMW! It's great that Cosmo kept you well-informed and addressed all your concerns. Thanks for the positive feedback!

February 03, 2024

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We never had a bad experience at your dealership and Chris has always been very helpful. More

by RICHBULLIS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bert Vargas, Christopher Blanco, Christopher Williams, Anthony Persaud

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Feb 05, 2024

Rallye BMW responded

It's fantastic to hear you always have a wonderful experience at Rallye BMW! Thank you for giving a shoutout to Chris and leaving us a five-tar review. Until next time!

January 29, 2024

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Employee Rating

The best experience every time I have any kind of service done. Adam and the team are always courteous and professional. More

by Hdorrego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Lipari , Adam Romano

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Jan 29, 2024

Rallye BMW responded

We're delighted to know that you've consistently had a great experience working with Adam and our team at Rallye BMW. Thanks for sharing your feedback, we appreciate it!

January 25, 2024

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Employee Rating

I give Cosmo 5tars for service along with Ralley dealership . Al aroun very good service More

by LEISTMAN
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Service Communication
Recommend Dealer
Yes
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Jan 26, 2024

Rallye BMW responded

Thank you for your confidence in Rallye BMW! We appreciate your business.

January 23, 2024

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Rallye BMW is always helpful. They have convenient hours and do a great job communicating with you all day! More

by MNSPOLAN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 23, 2024

Rallye BMW responded

We're glad to know you appreciate our convenient hours and communication at Rallye BMW. Thanks for the positive feedback!

January 23, 2024

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I went in for and oil change. And no wiper fluid was put on the car. More

by wiLLL333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Carol Clark-Muniz, Bret Hines, Scott Robinson, Anthony Persaud , Shane Camacho, James Dagostino

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Jan 23, 2024

Rallye BMW responded

I am very sorry for any oversight with filling up the wiper fluid in your vehicle. A one-star experience is certainly not the standard we strive for, and I will ensure to address your feedback with the team to help us improve. If you would like to discuss any ongoing matters, please reach out directly. Thank you, Chris Blanco - Service Manager - 516-833-4862

January 18, 2024

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Employee Rating

It is a hit or miss there sometimes they are fast sometimes they are slow. More

by SENG8781
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Service Time
Service Communication
Recommend Dealer
Yes
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Jan 18, 2024

Rallye BMW responded

I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience for our guests, and it is never our intention to inconvenience them. I assure you that we will use this feedback to work towards improving our efficiency in the future. If there is anything more we can do to assist you or anything else you would like to share, please don’t hesitate to reach out. Thank you. Chris Blanco - Service Manager - 516-833-4862

January 16, 2024

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Employee Rating

Service was courteous and efficient. The experience was extremely pleasant and went smoothly with a positive result More

by kliblaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 16, 2024

Rallye BMW responded

We're delighted to know that you found our service at Rallye BMW both courteous and efficient. Thanks for sharing your positive experience with us! We are here for anything else you might need down the road!

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