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Cosmo Laurino
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209 Reviews
209 Reviews
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209 Reviews of Cosmo Laurino
August 09, 2021
service was fine - but was promised 90 minutes and my son sat there for three and a half hours...was very upset and when asked to continue another time, they said we already started so we cant stop sat there for three and a half hours...was very upset and when asked to continue another time, they said we already started so we cant stop More
by sbach0
Verified Customer
Helpful 
August 09, 2021
Service has been on the decline since new rules were implemented. Not happy. I have been a long standing customer with several leases - not sure if I will return at the end of my lease. Bring back the p implemented. Not happy. I have been a long standing customer with several leases - not sure if I will return at the end of my lease. Bring back the prestige of Rallye BMW..... More
by SAHVI007
Other Employees Tagged: Christopher Blanco
August 04, 2021
Excellent service department, they always pay attention to detail. Great people… You can easily see just by the way the staff carries themselves how RALLEY sets the bar much higher. I wouldn’t go anywhere to detail. Great people… You can easily see just by the way the staff carries themselves how RALLEY sets the bar much higher. I wouldn’t go anywhere else. More
by EARSH1
Other Employees Tagged: Carol Clark-Muniz
July 19, 2021
The service experience was smooth and easy. I was given loaner and my tire was replaced in a few hours time. Everyone involved was polite and efficient . loaner and my tire was replaced in a few hours time. Everyone involved was polite and efficient . More
by SSHABER3
Other Employees Tagged: Anthony Persaud
July 18, 2021
Service is excellent however the loaner vehicles should be given to clients with a full tank of fuel. I was given 1/4 fuel and had to get off the highway due to congested traffic and had to refuel beca be given to clients with a full tank of fuel. I was given 1/4 fuel and had to get off the highway due to congested traffic and had to refuel because I would not have made it home. I was very disappointed More
by JP658
July 08, 2021
Easy to get appointments,good location,service manager was answering every question I had! Technician did a good job,in a timely manner!great service,I recommend it to everyone! was answering every question I had! Technician did a good job,in a timely manner!great service,I recommend it to everyone! More
by BALI0111
July 06, 2021
Amazing service. Great communication. Clean work and the loaner was very convenient. I’m glad this service location is my local one. I would recommend this location to my friends and family. This is a big i loaner was very convenient. I’m glad this service location is my local one. I would recommend this location to my friends and family. This is a big improvement from the past as well. More
by VIMAL KUMAR
July 06, 2021
Prompt service. Helpful representative. Loaner car available quickly. Kept in contact with me through texts & phone calls regarding the status of my car’s servicing. available quickly. Kept in contact with me through texts & phone calls regarding the status of my car’s servicing. More
by ultimetmetsfan
Other Employees Tagged: Martine
June 16, 2021
I've been a customer of Rallye BMW for 10 years, and have bought three cars from this dealer. Typically, I've received excellent service, but that was before. Rallye's service experience has declined. I trie bought three cars from this dealer. Typically, I've received excellent service, but that was before. Rallye's service experience has declined. I tried reaching out to them through various email, chat, and texting tools to arrange a service, but got no response. I called to arrange for a service using their concierge pickup and delivery service, but was told it was no longer available even though it was on their web site. I finally got management's attention and they did pick up my car, but they didn't return it -- I had to pick it up, so it was only half-conceirge. In year's past, my BMW would come back spotless -- but it looks as though they barely gave it a once over in the car wash. I'm sorely disappointed in a dealer that I've previously recommended several times. I'll be doing my business elsewhere going forward. More
by LMWALSH
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