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Costas Hernandez
Costas Hernandez | Page 26
Service Advisor
Cobb County Toyota
2111 Barrett Lakes Blvd
Kennesaw, GA 30144
327 Reviews
327 Reviews
Write a Review327 Reviews of Costas Hernandez
Verified Customer
October 27, 2023
After service was completed and car was picked up, I noticed the backup camera and hands-free buttons for calling were no longer working. After 3 days and 2 trips back, it still was never resolved, and noticed the backup camera and hands-free buttons for calling were no longer working. After 3 days and 2 trips back, it still was never resolved, and of course was told this problem was not caused by the recent repair session. I was advised to take it back to the installer of the radio only to find the cover for the ODBC connector was not put back on the connector after diagnostics was performed. That was just lazy not putting the cover back on, as that cover was used to connect and complete the circuit and cost me several trips and time off that could have been avoided if the car was returned in the same condition as when worked on. They were apologetic but obviously was discounted because they did not touch that. It's like getting air in your tires and not putting the cap back on the valve. I will still continue to use the service but will not let it go as easy next time. The service writer was accommodating, but just because you think you didn't do something, doesn't mean your actions did not cause it, especially when the hardware worked just hours prior to the work being done. That's all I can say. More
by garyw52
October 27, 2023
The website lists 15 inch original equipment tires that the dealership does not have, but I was informed that they were the wrong tires as obviously they only have the 16 inch alternate replacement tires. the dealership does not have, but I was informed that they were the wrong tires as obviously they only have the 16 inch alternate replacement tires. The ride home was rough as the tires were inflated to 35-40 psi. I had to deflate them to the sticker pressure of 26 for the front & 29 for the back. The ride is smooth now. Three of the tires were over one year old with mfg date of 3522 (last week of August 2022). That is probably the reason they were on sale. I do not put many miles in this truck so that is one less year I will be able to get out of these tires. More
by larrylheim
October 14, 2023
Serviceman Costas was very helpful and curteous to me ( I have mobility problems ) and walk with a cane ) he assisted me to the waiting room to be sure I was seated, etc. The service I needed for the car wa have mobility problems ) and walk with a cane ) he assisted me to the waiting room to be sure I was seated, etc. The service I needed for the car was handled in an acceptable time frame and I rode away satisfied and happy ! More
by dndean
October 13, 2023
Costas was very helpful and very professional & did an amazing job. My car is working much better now. amazing job. My car is working much better now. More
by naylanikkhoo
Other Employees Tagged: Carlos Ortega
October 06, 2023
Service was fast efficient and friendly. Was very pleased with service advisor and service staff Was very pleased with service advisor and service staff More
by ROY.CALHOUN
Other Employees Tagged: Robert Warren
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