Costas Hernandez | Page 3

The first person I encountered in the service department was somebody named Costa. I was already annoyed because I could not get the key out of my ignition for over 18 hours. I pulled into the service garag was somebody named Costa. I was already annoyed because I could not get the key out of my ignition for over 18 hours. I pulled into the service garage, rolled down my window and probably use a stronger tone of voice than necessary, but I said I could not get the key out of my ignition, and he rolled his eyes. Yes, I saw it. I told him it had happened before, he said he’d never heard of this problem. I said well it’s on the Internet, that’s how I solved it the first time. He remarked something along the lines of yeah you can believe everything you see on the Internet. That annoyed me even more. Then he said so you want to leave it, no, I don’t want to leave it. So what’s the problem he said? What a smug little man. The car is telling me to check the backseat. I took everything out of the backseat, I took everything out of the back of the vehicle. I told him I had searched for an answer and was unable to resolve. I said come over here and try to get the key out of the ignition. The key came right out of the ignition. I put the key in, it came right back out. I said MF to the stupid car situation. He probably thought I was talking to him, and in retrospect, it did apply to him. To his attitude. Called back and asked to speak to the person over all of service, and they transferred me to Zach, who is a service manager by the way. He said he was standing there the whole time then backtracked when I asked him about the conversation I had with Costa. He was not standing there the whole time, but acknowledgedthat I was mad and sped out of the service department. Darn right I was mad. Key in the ignition all night long, tricking my car so I could lock it with the other key. Then acting like I’m the idiot??? I did act like a angry woman though. If it happens again, I will document it with video and screenshot every last forum to try to resolve without calling the service department. This will be the last time I use this location. Rolling their eyes at some woman that can’t get the key out of the ignition. Escalating the situation. “Like you can believe everything you see on the Internet.” Amazingly poor CustomerService. More

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Service was fast and the staff was friendly. I couldn't have had a better experience I couldn't have had a better experience More

by TREVBOOBOOS5494 Verified Customer Verified Customer

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I’m so glad that I when to cobb Toyota for service they will help you to keep your car in good condition the service manager there are easy to work with. will help you to keep your car in good condition the service manager there are easy to work with. More

by stevmil71 Verified Customer Verified Customer

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Costas was very knowledgeable and professional. The service was efficient, thorough, and the invoice was as expected. The service was efficient, thorough, and the invoice was as expected. More

by SHERRY8 Verified Customer Verified Customer

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I came in for regular service and asked for a tire (front left tire) with low pressure to be checked. When I got the car back, I was told the tire with low pressure had no problems, that you had filled it wi left tire) with low pressure to be checked. When I got the car back, I was told the tire with low pressure had no problems, that you had filled it with air and did a tire rotation. Tire pressure was still an issue - only the tire was moved to the back left. I took it to Discount Tire. They did a dunk test and found a nail in addition they said that whoever did the tire rotation did it in a very non-standard way. I am very disappointed Toyota let me drive off that lot with a nail in my tire that could have blown. I drive 60 miles a day on I-75 going. It could have been disastrous. More

by fisher3330 Verified Customer Verified Customer

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Coastas was great. Much fairer pricing than world toyota where they tried to rip me off. Much fairer pricing than world toyota where they tried to rip me off. More

by ncarson3 Verified Customer Verified Customer

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The sales process was good and Dwayne Scott was a great salesman. The problem came after the sale. A cheap plastic part on my $70,000 vehicle broke in one week and all I got was lip service. Don't expec salesman. The problem came after the sale. A cheap plastic part on my $70,000 vehicle broke in one week and all I got was lip service. Don't expect any help after your purchase. More

by GREG@CLAYMARKET.COM Verified Customer Verified Customer

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Costas was so sweet and attentive to my financial concerns with auto care expenses. He also assisted with my decision to take advantage of the “buy 3 get one for $1” tire sale….of which I did! Cour concerns with auto care expenses. He also assisted with my decision to take advantage of the “buy 3 get one for $1” tire sale….of which I did! Courtesy van was so convenient. I was dropped off at home and picked up when my car was ready. My experience with Cobb County Toyota has always been pleasant. More

by forrestecahill Verified Customer Verified Customer

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Scheduled service and recall services completed at the same time. Drop off and pickup service was very convenient. same time. Drop off and pickup service was very convenient. More

by BG Verified Customer Verified Customer

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There wasn't much of a wait. The service writer helped with all my questions. The service writer helped with all my questions. More

by COOKINJT50 Verified Customer Verified Customer

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