Costas Hernandez | Page 3

We bought our Highlander 22 brand new from this dealership. We added an extended warranty for any repairs, my trunk door was having issues closing and opening, if we use the warranty we shouldn’t h dealership. We added an extended warranty for any repairs, my trunk door was having issues closing and opening, if we use the warranty we shouldn’t have been charged, but we paid 100 and some change to get it fix. I called to inquire about the warranty and I got transferred multiple times to the finance department that never answered.And the lady who answered the phone “took “ my message and hung up on me while I was still talking. I used to love the service of this dealership…I don’t know what is going on but it changed drastically. Costas over the phone was really nice with me, but in person with my husband he was not. More

by Maritzavette Badea Verified Customer Verified Customer

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Very helpful, thorough, and fast. Good experience. I will definitely be there again soon. Thanks. Good experience. I will definitely be there again soon. Thanks. More

by JBURKH8660 Verified Customer Verified Customer

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The vehicle check in process is random, unorganized and not very professional. I have never seen so many service personnel just sitting around and not reaching out to help when customers pull in. Some will not very professional. I have never seen so many service personnel just sitting around and not reaching out to help when customers pull in. Some will say stay by the vehicle and someone will be with you but the porters ask for the keys so that the vehicle can be moved. This has got to be the worst that I have seen. I stopped buying Ford products because they have a lousy service department and was totally surprised to see a quality brand as Toyota with such chaos and some many uncaring and unprofessional staff. Please do better. It starts at the top so if management isn’t setting the tone then the employees will follow. Just unbelievable and totally unacceptable More

by expecttheverybest Verified Customer Verified Customer

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Costas was quick, efficient, and courteous. He kept me informed as my vehicle was being serviced. He kept me informed as my vehicle was being serviced. More

by sotherls Verified Customer Verified Customer

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Cobb County Toyota is the place to go for all your Toyota needs here in Metro Atlanta. I have never had a bad experience here and would recommend it to all of my family and friends. Book your next service wi needs here in Metro Atlanta. I have never had a bad experience here and would recommend it to all of my family and friends. Book your next service with Anthony, he will keep you in great shape! More

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I was very pleased with the customer service. Costas Hernandez made sure my visit went smoothly. Costas Hernandez made sure my visit went smoothly. More

by TIFFANYCHAUVIN1 Verified Customer Verified Customer

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Fast, but thorough and professional. Costas takes the time to understand what I expect and explain all service issues and options. Costas takes the time to understand what I expect and explain all service issues and options. More

by TEDLYNND Verified Customer Verified Customer

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I’m glad that you guys had an area to do my homework while you worked on my car. I was surprised by how quickly everything was done. I also liked the guy who helped me. I really did have a great experie while you worked on my car. I was surprised by how quickly everything was done. I also liked the guy who helped me. I really did have a great experience on my last visit. Keep it up. More

by silvialarsen41 Verified Customer Verified Customer

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Great Experience and customer service … quick friendly and professional! I will definitely use the service department again! and professional! I will definitely use the service department again! More

by RENEE_TOMPKINS Verified Customer Verified Customer

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cobb county toyota total scam people and should go bankrupt they steal money and proud bankrupt they steal money and proud More

by Sayanora Verified Customer Verified Customer

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