Costas Hernandez | Page 8

Dropped off my truck to have my breaks done, everyone was friendly and nice they called me when it was done no up selling at the price that was quoted friendly and nice they called me when it was done no up selling at the price that was quoted More

by Huston Verified Customer Verified Customer

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I visited this Toyota service center at 2pm, for a standard oil change and tire rotation. I have been coming here for ten years and I always get my car serviced here, no matter what. I always receive standard oil change and tire rotation. I have been coming here for ten years and I always get my car serviced here, no matter what. I always receive great service and in a timely manner. My service tech’s name, this day, was Costas Hernandez. At 4:15 I asked another service tech, Simon Chan, how much longer he thought it would be. He didn’t check, but said “should be soon”. So I waited on the outside near the service counters. At 5:45 I explained the situation to another service tech Mckenzie, and she informed me that Costas had left for the day, and my car had been ready. I just thought this was extremely inconsiderate. I was there for almost four hours. Once I saw my paperwork I realized my cat had been ready for two hours, as the paper said 4:19pm. If he left for the day, he could have transferred my car to another service technician. I had to call out of work this day when I could have easily made it on time, had ai been notified. More

by ALEXIS.MAYB Verified Customer Verified Customer

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The people that work here are very nice and helpful. Only thing is Toyota themselves makes a sensor covered under warranty that isn't supposed to fail, and then makes the customer pay for the expensive Only thing is Toyota themselves makes a sensor covered under warranty that isn't supposed to fail, and then makes the customer pay for the expensive computer recalibration. More

by kaitlynking0116 Verified Customer Verified Customer

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Excellent service department. There was a lot of customers bringing their cars in but they still got my oil changed in and out in a hour. Their service advisors are top notch and There was a lot of customers bringing their cars in but they still got my oil changed in and out in a hour. Their service advisors are top notch and very knowledgeable about my hybrid Camry. Making an appointment could not have been easier. Great all around experience. More

by FLITOW123 Verified Customer Verified Customer

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Fast service very clean and efficient able to use coupons but wish they had better coupons for my oil change but wish they had better coupons for my oil change More

by K Mcclendon Verified Customer Verified Customer

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Costas is super! They are good when you can reach them to make an appointment, but if you leave a message, chances are good you will not hear from them. The quality o They are good when you can reach them to make an appointment, but if you leave a message, chances are good you will not hear from them. The quality of their service is good! More

by BONSECOURH Verified Customer Verified Customer

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Costas was very nice and he later introduced me to Mark in the service department. Mark simply went out of his way to help me when the problem with my car was not happening while I was at Cobb. While we in the service department. Mark simply went out of his way to help me when the problem with my car was not happening while I was at Cobb. While we have used Cobb for so many years, this last experience confirmed, once again, WHY we have been loyal to Cobb and trust Cobb. More

by WALKER88 Verified Customer Verified Customer

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I did not have an appointment and I was able to get my car serviced withing one hour! car serviced withing one hour! More

by PATTI7 Verified Customer Verified Customer

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It seems the service department may have changed management as they don’t appear to be as knowledgeable or customer friendly as before management as they don’t appear to be as knowledgeable or customer friendly as before More

by JBWHITE1215 Verified Customer Verified Customer

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Great service from Costas. Exceeded my expectations on turnaround. xxxxxxxxxxxxxxxxxxxxx xxxx xxxx xxx xxxx xxxx Exceeded my expectations on turnaround. xxxxxxxxxxxxxxxxxxxxx xxxx xxxx xxx xxxx xxxx More

by Jlarrystevens Verified Customer Verified Customer

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