Courtney Krause
Courtney Krause at Koons White Marsh Chevrolet

Courtney Krause | Page 15

Service Advisor

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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4.8
168 Reviews
4.8

168 Reviews

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168 Reviews of Courtney Krause

September 30, 2025

Dealership Rating
Employee Rating

I had a problem after I got my tires replaced but it was taken care of by Courtney in a timely manner thanks. More

by dap6791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2025

Koons White Marsh Chevrolet responded

Thank you for sharing your feedback! Courtney was happy to help resolve your concerns, and we'll be sure to share your kind words with her. See you next time at Koons White Marsh Chevrolet!

September 30, 2025

Dealership Rating
Employee Rating

Service department employees were Courteous and knowledgeable. Service was completed in less time than was estimated. More

by tinachios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 01, 2025

Koons White Marsh Chevrolet responded

We are glad to hear our team got the job done so efficiently. Thank you for choosing Koons White Marsh Chevrolet!

September 30, 2025

Dealership Rating
Employee Rating

Pleased that they warrantied our Catalytic converter. The process was straightforward. We will continue having our Fleet serviced there. More

by emckenzie2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Hastmann

Oct 01, 2025

Koons White Marsh Chevrolet responded

We're glad the process was smooth! Thank you for choosing us, and we look forward to servicing your fleet in the future. We look forward to working with you again at Koons White Marsh Chevrolet!

September 11, 2025

Dealership Rating
Employee Rating

Courtney was great! The service writer that checked me in and the service manager failed greatly. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Josh Chernault

Sep 12, 2025

Koons White Marsh Chevrolet responded

Tom - While I am glad to read your positive comments about Courtney, I am sorry to see the low rating, as we take customer service very seriously. If you're willing, I would love to get a bit more information about your visit to see if there is anything I can do to help. Would you please reach out to me directly? Thank you, Christian Stark - Customer Relations Manager - christian.stark@koons.com

August 31, 2025

Dealership Rating
Employee Rating

This location is awesome. Clean waiting room and bathrooms. Wonderful service if you need servicing. The staff seem to me to be on top of everything. More

by GoRavens123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2025

Koons White Marsh Chevrolet responded

Thank you for choosing Koons White Marsh Chevrolet! We are thrilled to hear about your positive experience!

August 19, 2025

Dealership Rating
Employee Rating

Koons White Marsh Chevrolet is a good place. I like Courtney. I will come again. More

by User-6400bc33c4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2025

Koons White Marsh Chevrolet responded

Thank you for the kind words for Courtney and the Koons White Marsh Chevrolet team. See you next time!

August 18, 2025

Dealership Rating
Employee Rating

I had a pleasant experience with Courtney’s professionalism and her knowledge. She kept me posted with the results of my problems and finished the work at a reasonable time frame More

by Joseph.wehrman62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2025

Koons White Marsh Chevrolet responded

It's fantastic to hear about your positive experience with Courtney! Thank you for choosing Koons White Marsh Chevrolet and for sharing your feedback. Safe travels ahead!

August 18, 2025

Dealership Rating
Employee Rating

Wonderful experience, Courtney in the service department was exceptional and knowledgeable, will definitely use this store moving forward... More

by John Bea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Chernault

Aug 20, 2025

Koons White Marsh Chevrolet responded

John, thank you for highlighting Courtney's expertise! We're happy to hear you had a great experience with us. We look forward to working with you again at Koons White Marsh Chevrolet! Safe travels ahead!

August 16, 2025

Dealership Rating
Employee Rating

Sales manager Chris Silk has been very helpful in my new Chevrolet purchases for several years. He resolved a problem with a new purchase much to my satisfaction! I've sent my stepson to him for a Blazer, t More

by garychaney48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kelly Paris, Josh Chernault, Brandon Behr , Chris Silk

Aug 19, 2025

Koons White Marsh Chevrolet responded

Gary, we are overjoyed to hear that Chris has been consistently helpful and resolved your issue smoothly! Thank you for choosing Koons White Marsh Chevrolet and for recommending us to your stepson. Safe travels ahead!

September 27, 2024

Dealership Rating
Employee Rating

My last maintenance service visit is not at all pleasant , I'm even thinking about not going back there. More

by Tania Bonilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gary Tolentino, Thomas Howard

Oct 01, 2024

Koons White Marsh Chevrolet responded

Tania, I'm sorry to hear that your last maintenance visit wasn't pleasant. We strive for better and would love the chance to make things right. Please reach out when you can so we can discuss further. Thank you, Christian Stark - Customer Relations Manager - christian.stark@koons.com

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