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Courtney Krause
Courtney Krause at Koons White Marsh Chevrolet

Courtney Krause | Page 15

Service Advisor

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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4.8
174 Reviews
4.8

174 Reviews

Write a Review

174 Reviews of Courtney Krause

October 06, 2025

Dealership Rating
Employee Rating

I have been using this dealership for several years and have had little to no issues with the service. More

by timboh1224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Hastmann, David Letourneau , Erin not sure of last name. Disappointed to find out she was no longer at the service department.

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Oct 07, 2025

Koons White Marsh Chevrolet responded

Thank you for your years of trust and support, Tim! We truly value your business and look forward to serving you again at Koons White Marsh Chevrolet!

October 06, 2025

Dealership Rating
Employee Rating

Great experience no hassle easy check-in was given advice what was needed to be done took care of my appointment concerns More

by myronlingham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Hastmann, Thomas Howard

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Oct 07, 2025

Koons White Marsh Chevrolet responded

Thank you for sharing your review with us! We are proud of our team for delivering a seamless experience. Please come see us again at Koons White Marsh Chevrolet!

October 03, 2025

Dealership Rating
Employee Rating

The process, communication, environment, and employees are always excellent. Chris always make sure that he takes care of things that I inquire and have concerns about. More

by eadingle.ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Stark, Brian Hastmann, Dan Hasselberger, Maria Taliano, Nick Chapman, Josh Chernault, George Zahariousdakis, David Letourneau, Thomas Howard

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Oct 06, 2025

Koons White Marsh Chevrolet responded

Thank you for your excellent review! We are thrilled that Chris and the team were so helpful. We are happy to have you as a customer here at Koons White Marsh Chevrolet!

October 02, 2025

Dealership Rating
Employee Rating

Everyone is very nice but we had or take our car back 2 additional times which wastes our time and gas. Hopefully this 3rd time will actually fix the issue with the brakes. The stabilizer is not a good i More

by Knpharc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 01, 2025

Koons White Marsh Chevrolet responded

Thank you for the detailed feedback. I understand the impact of multiple return visits and your notes on the brake concern and stabilizer. I'd like to directly discuss your visit and next steps with you to ensure we're aligned on what you're experiencing. Please feel free to contact me at your convenience. Best, Christian Stark Customer Relations Manager christian.stark@koons.com 410-931-8600 Ext. 27145

October 02, 2025

Dealership Rating
Employee Rating

I was kept well informed! Promptly returned messages. Friendly, polite, helpful, and respectful. Knowledgeable with the warranty plan More

by SHAWN123069
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 03, 2025

Koons White Marsh Chevrolet responded

We are thrilled to hear about your smooth experience at Koons White Marsh Chevrolet! Keeping you informed and at ease is our top priority. Safe travels!

October 01, 2025

Dealership Rating
Employee Rating

Always great service. In the 5 years since my purchase and service of my vehicle the staff is always professional and friendly. More

by gma9641
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Chernault , Nicholas Guyton

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Oct 02, 2025

Koons White Marsh Chevrolet responded

Thank you for your loyalty and support over the last 5 years! We are grateful for your business, and we look forward to seeing you next time at Koons White Marsh Chevrolet!

September 30, 2025

Dealership Rating
Employee Rating

I had a problem after I got my tires replaced but it was taken care of by Courtney in a timely manner thanks. More

by dap6791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 02, 2025

Koons White Marsh Chevrolet responded

Thank you for sharing your feedback! Courtney was happy to help resolve your concerns, and we'll be sure to share your kind words with her. See you next time at Koons White Marsh Chevrolet!

September 30, 2025

Dealership Rating
Employee Rating

Service department employees were Courteous and knowledgeable. Service was completed in less time than was estimated. More

by tinachios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Stark, Brian Hastmann, Dan Hasselberger, Maria Taliano, Nick Chapman, Josh Chernault, George Zahariousdakis, David Letourneau, Thomas Howard

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Oct 01, 2025

Koons White Marsh Chevrolet responded

We are glad to hear our team got the job done so efficiently. Thank you for choosing Koons White Marsh Chevrolet!

September 30, 2025

Dealership Rating
Employee Rating

Pleased that they warrantied our Catalytic converter. The process was straightforward. We will continue having our Fleet serviced there. More

by emckenzie2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Hastmann

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Oct 01, 2025

Koons White Marsh Chevrolet responded

We're glad the process was smooth! Thank you for choosing us, and we look forward to servicing your fleet in the future. We look forward to working with you again at Koons White Marsh Chevrolet!

September 11, 2025

Dealership Rating
Employee Rating

Courtney was great! The service writer that checked me in and the service manager failed greatly. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Josh Chernault

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Sep 12, 2025

Koons White Marsh Chevrolet responded

Tom - While I am glad to read your positive comments about Courtney, I am sorry to see the low rating, as we take customer service very seriously. If you're willing, I would love to get a bit more information about your visit to see if there is anything I can do to help. Would you please reach out to me directly? Thank you, Christian Stark - Customer Relations Manager - christian.stark@koons.com

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