Crystal Thompson

I dress down to vehicle shop. They treated me as if I wore a 3 piece suit. They treated me as if I wore a 3 piece suit. More

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All dealerships are in the business of making money. But I've never seen a business go so out of their way and beyond to try to help all they can. But I've never seen a business go so out of their way and beyond to try to help all they can. More

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Exceptional experience with all the sales staff. They were helpful and knowledgeable. It was a positive experience for my wife and I. They were helpful and knowledgeable. It was a positive experience for my wife and I. More

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My wife and I were truly impressed with the sales team Not only were they knowledgeable about the car we wanted,their business acumen was impressive. They helped us greatly to meet the price we would make Not only were they knowledgeable about the car we wanted,their business acumen was impressive. They helped us greatly to meet the price we would make a deal on. Cleveland Toyota's personnel are a Blessing to the business but to the customers as well! More

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Went to Toyota of Cleveland to test drive a Tundra Hybrid that I have been looking at for some time. At 7pm, I met with Kenny Jones in the rain at the front door. He was great from the start. We test drov that I have been looking at for some time. At 7pm, I met with Kenny Jones in the rain at the front door. He was great from the start. We test drove in the rain and returned. Kenny has a great personality and does not pressure you into anything. After returning, I answered a few simple questions as to what I was thinking of doing and I felt so comfortable with him that I told him I wanted to move forward and see if we could make the purchase happen. My wife and I had a great experience with Kenny from the beginning to the end. Kenny introduced me to Tyler Rutledge, Sales Manager. He checked out my trade, made a solid offer that I was looking for without having to debate. Kenny, Tyler and I sat down and discussed the numbers and came to a very quick agreement. This experience of agreeing to the price for the trade and purchase of the Tundra Hybrid was the absolutely best experience I have ever had in my 62 years. Absolutely no pressure, no hassle, no disrespect. After completing the paperwork for my purchase, we met with Crystal Thompson in finance. Crystal picked up where Kenny and Tyler left off with absolutely the best customer service while getting into the financing paperwork. She went on to explain warranty options, and then getting all of the paperwork completed. It may not mean much to some, but I had the one request to transfer my Submarine Veteran tag from my Jeep to the Tundra, since we recently moved to the area and did not want to have to through the hassle of getting a new one. Crystal made it happen for me. It is the little things that mean so much. To sum my experience with Toyota of Cleveland, I had absolutely the best experience! Kenny did everything I asked of him, and went above and beyond to ensure I was pleased with my purchase. He also did a thorough walk through regarding the features of my Tundra at time of delivery. As for Tyler Ratledge, he was very polite and down right a friend. I came away with the feeling he treated me fairly and respectfully. My experience with Crystal Thompson was nothing short of awesome also. She was very thorough and very friendly. By the time we ended the sale, it was after 10pm and we were apologizing to all three for keeping them away from the families after closing time. These folks were away from the families because it was raining so hard and major parts of Chattanooga were flooding. These folk’s families were being affected by the rain, but stayed with us to complete the sale. We were the last couple at the dealership, said we would come back the next day, but after making calls the their respective families to check up on them, they stayed the course to finish the sale. I can’t think of better dedication to a customer than this experience. All I can say is, if you are looking for a new vehicle please go to Toyota of Cleveland and see these folks. They are the best!!! More

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We were extremely pleased with the purchasing experience with Toyota of Cleveland. Michael Dylan, Mike Covington, and Crystal Thompson all did a fabulous job making sure we got the perfect vehicle for us. with Toyota of Cleveland. Michael Dylan, Mike Covington, and Crystal Thompson all did a fabulous job making sure we got the perfect vehicle for us. Michael spent a lot of time reviewing options, showing us cars they had in inventory and ones that were coming soon. We honestly didn't plan on purchasing a car that evening, but he made the process so smooth that we felt very comfortable that we didn't need to shop around. Crystal did a great job explaining extended warranties, the benefit of prepaying for routine service and getting us set up on financing. They have even followed up since our purchase to make sure everything exceeded our expectations. We are very excited about our purchase and thankful for the excellent service they provided. More

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They were amazing from start to finish. I was there with my grandson to buy his first car. Theresa Brown is the reason we decided to go there. Greg Blaine was our salesman awesome too, Stoc I was there with my grandson to buy his first car. Theresa Brown is the reason we decided to go there. Greg Blaine was our salesman awesome too, Stockton Coffey who made the deal happen! And last but not least Crystal Thompson for putting all of the financing together and taking the time to explain everything to a first time buyer! Great group of people!! More

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Austin and Justin are great. They truly went above and beyond to help us out They truly went above and beyond to help us out More

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3rd purchase! Alfred Odister has always treated me well, and this is my preferred Toyota dealer! Starts at the Top and Monte and team are professional through and Alfred Odister has always treated me well, and this is my preferred Toyota dealer! Starts at the Top and Monte and team are professional through and through! More

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The experience of buying a new car was fantastic, thanks to tyler at toyota of cleveland!. The carbuying process was initially dreaded, but tyler made it incredibly smooth and enjoyable. They were friendly to tyler at toyota of cleveland!. The carbuying process was initially dreaded, but tyler made it incredibly smooth and enjoyable. They were friendly and professional, answered all questions, and never pressured to make a decision. They listened attentively to the needs and wants! More

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