Crystal Thompson

Alfred Odister is a phenomenal salesman! He goes above and beyond for his customers. He is professional, knowledgeable, polite, and prompt. His promptness was so appreciated as we are long He goes above and beyond for his customers. He is professional, knowledgeable, polite, and prompt. His promptness was so appreciated as we are long distance. We have purchased 5 vehicles from Toyota of Cleveland over the years and not a single negative experience. We were treated like family every time! This is why we will continue dealing with Toyota of Cleveland for years to come. HANDS DOWN THE BEST DEALERSHIP we have ever experienced! It's worth the drive!! More

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We wanted to write a review on Toyota of Cleveland and our outstanding sales representative Gregg Bain. As we decided between a couple of Toyota models, Gregg was very patient with us; he was very attenti our outstanding sales representative Gregg Bain. As we decided between a couple of Toyota models, Gregg was very patient with us; he was very attentive to our particular needs, he was thorough, and very knowledgeable. He always put us at ease with no pushy sales tactics. We decided on the RAV4 Hybrid, but the dealership didn’t currently have the trim line that met our needs. Speaking with Gregg, he assured us that he would be able to acquire the vehicle we wanted; he said it may take time. After much effort on Gregg’s part as well as several others behind the scenes, they got the exact vehicle we wanted. Throughout the process, Gregg stayed in touch with us the entire time; he assured us the vehicle was coming and provided delivery updates every step of the way. It’s not always easy to get the exact vehicle you want, sometimes it just takes time due to many reasons. Toyota of Cleveland came through and it was actually the best vehicle purchase experience we ever had. We also want to mention Crystal Thompson, the Finance Manager, who did an outstanding job going over the various warranty options. And finally, we want to acknowledge the General Manager, Monte Burney, we were very impressed with the entire operation, and it clearly starts at the top. We had several conversations with him during our experience, and you can easily see he puts people first…his customers and his employees. If you are in the market for a vehicle, Toyota of Cleveland should be your first and only stop! More

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All of our expectations were met by the dealership and the personnel we came in contact with. Very professional and customer oriented. the personnel we came in contact with. Very professional and customer oriented. More

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If you're looking to work with a guy who knows his stuff, definitely go see Kenny Jones at Toyota of Cleveland! Along with Kenny, Mike Covington is sure to give you the best deals and rates around. To end ou definitely go see Kenny Jones at Toyota of Cleveland! Along with Kenny, Mike Covington is sure to give you the best deals and rates around. To end our already great experience, Crystal Thompson in finance got us covered with the best warranties for our new 4Runner! Highly recommend these three over at Toyota of Cleveland. More

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This will be my 2nd car from Toyotal of Cleveland. They work hard in helping you get the car you need and follow up with a great service department. They work hard in helping you get the car you need and follow up with a great service department. More

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Fast, clean, friendly, efficient, personable, professional and probably the best purchasing experienced ever experienced in my 70 years of life. Alfred Odister, the Sales and Leasing Consultant, professional and probably the best purchasing experienced ever experienced in my 70 years of life. Alfred Odister, the Sales and Leasing Consultant, was amazing. He's extraverted, personable, extraordinarily knowledgeable, efficient and, after decades in the business, still in love with the product. His enthusiasm for Toyota vehicles was captivating. He's probably one of the best sales professionals that Toyota has. Remarkable guy and a total servant. And this is a remarkable store with a great GSM. We bypassed the closest dealership and drove an hour to get to this particular store because ... it was worth it. We know people who've purchased multiple vehicles here and so we had to come. And it was first time. We'll be back for repeat business and will certainly be recommending this dealership. What a great team! More

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Mike was awesome. He is a laid back dude but he was really great to work with. He went above and beyond at every turn. Even when the deal was finalized he went out of He is a laid back dude but he was really great to work with. He went above and beyond at every turn. Even when the deal was finalized he went out of his way to help me out. 10 out of 10 would recommend! More

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Austin was a great help to us. He asked and listened to what we were looking for. He found what we wanted quickly and made the process quick and easy! Austin was very friendly. Cry He asked and listened to what we were looking for. He found what we wanted quickly and made the process quick and easy! Austin was very friendly. Crystal in finance was very friendly and explained everything and made the process simple. Highly recommend them if you are looking for a vehicle! More

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Found what I was no looking for Toyota RAV4. Toyota is known for its durability, and service. This is my husband and my 3rd Toyota to enjoy. Toyota is known for its durability, and service. This is my husband and my 3rd Toyota to enjoy. More

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Dealt with this group for years,the whole family,Great people service and sales department people service and sales department More

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