Crystal Thompson
Crystal Thompson at Toyota of Cleveland

Crystal Thompson | Page 2

Finance Manager

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

5.0
466 Reviews

After working in a BHPH industry for almost 16 years, I recently joined the Toyota of Cleveland family. It is my goal to make each individual sales process as smooth and enjoyable as possible, ensuring you have a pleasant experience. I love working with people and making a difference in each person's day.

5.0

466 Reviews

Write a Review

Dealership Experience

6 yrs

Industry Experience

21 yrs, 6 mos

Languages Spoken

English English

466 Reviews of Crystal Thompson

August 16, 2026

Dealership Rating
Employee Rating

This is my second time purchasing a vehicle with Toyota of Cleveland. My husband also purchased one previously. Every experience has been wonderful! Thank you! More

by Randen.Kayla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Chretien, Austin Calfee

Aug 16, 2026

Toyota of Cleveland responded

Knowing you trusted us again for your Toyota 4Runner purchase means a lot to our team. We truly appreciate your loyalty and are here whenever you need us. Justin Chretien General Sales Manager 423-664-9715

August 02, 2026

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Employee Rating

Did a really good job finding us a 4Runner. Appreciate his efforts over the time we were looking for a good used car More

by M
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Austin Calfee

Aug 02, 2026

Toyota of Cleveland responded

It’s great to hear our team helped you find the right Toyota 4Runner. Thank you for acknowledging the effort we put into your search for a dependable used vehicle. Enjoy your 4Runner and please let us know if we can help with anything in the future. Justin Chretien General Sales Manager 423-664-9715

August 01, 2026

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Austin calfee is amazing he helped me with my leasing a vehicle and wasnt pushy on what vehicles but he is a great person to work with More

by angelaesposito015
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Austin Calfee

Aug 01, 2026

Toyota of Cleveland responded

It’s great to hear that Austin made your Toyota Tacoma leasing process smooth and pressure free. Congratulations on your new Tacoma, and thank you for choosing us for your lease! Justin Chretien General Sales Manager 423-664-9715

July 30, 2026

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The dealership was pristne clean. Even when it was busy there was always someone sweeping and cleaning. More

by SISBACHA
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Monte' Burney, Kenny Jones

Jul 30, 2026

Toyota of Cleveland responded

Thanks for choosing a new Toyota Sequoia and for recognizing our clean showroom. We’re pleased our team kept things spotless even during busy times. We hope you enjoy every mile in your Sequoia. Justin Chretien General Sales Manager 423-664-9715

July 28, 2026

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It's been many years since we've been to a dealership for a vehicle. With that being said I was scared, nervous and doubtful that we would find what we were looking for. We told Tyler what exactly we wanted More

by robinplocic
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Jul 28, 2026

Toyota of Cleveland responded

How wonderful that the exact used Toyota Tacoma you wanted was here and that Tyler and Crystal could make it happen. Thank you for sharing your experience and recommending our team to friends and family. Justin Chretien General Sales Manager 423-664-9715

July 25, 2026

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Working with Alfred and Toyota of Cleveland was a dream! I would recommend it to anyone! It was seamlessly and easy! More

by parisaria
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Alfred Odister, Alfred Odister

Jul 25, 2026

Toyota of Cleveland responded

Hello, we’re thrilled that Alfred made your Toyota Land Cruiser purchase so smooth and enjoyable. Thank you for recommending us. Congratulations on your new Land Cruiser, and please let us know if there’s anything else we can help with. Justin Chretien General Sales Manager 423-664-9715

July 25, 2026

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I was treated with a very polite and great young lady and she informed me that service department was a little heavy today and she would keep me advised as when my vehicle was being serviced and with in two More

by bigerv15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

Jul 25, 2026

Toyota of Cleveland responded

It’s wonderful that our service department kept you informed and had your Toyota Tacoma ready in two hours. We’re glad you felt well cared for and that the timing worked for you. Thanks for letting us know how we did. Justin Chretien General Sales Manager 423-664-9715

July 19, 2026

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Employee Rating

We had a great experience buying a used car at this dealership. Their staff is friendly and honest. They made sure everything was taken care of and we love the car. More

by ERICTURNER.MAIL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Ratledge, Josh Howard

Jul 19, 2026

Toyota of Cleveland responded

Thank you for sharing your great experience with us. We’re happy to hear our team’s friendly and honest approach made your Mazda CX-5 purchase smooth and worry-free. Enjoy your CX-5 and let us know if we can assist you in the future. Justin Chretien General Sales Manager 423-664-9715

July 16, 2026

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Employee Rating

This is the third vehicle that we have bought at this dealership. Nate sold us our first 2 and Ethan was our salesman this time. They are both wonderful! Crystal in financing is the best. It was a joy More

by chevycowboy1963
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Justin Chretien, Nathan Walker , Ethan Thompson (Sales)

Jul 16, 2026

Toyota of Cleveland responded

It’s great that Nathan assisted with your first two vehicles and Crystal delivered outstanding financing support. Congratulations on your new Toyota Tundra and thank you for returning to us. We look forward to helping you again. Justin Chretien General Sales Manager 423-664-9715

July 15, 2026

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Everything was good. Very helpful and knowledgeable about vehicle and its accessories. Finance process was very easy. More

by bethmccutcheon0267
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Ratledge, Daegan Harris

Jul 15, 2026

Toyota of Cleveland responded

It's great to hear that we were able to help you, Beth. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Cleveland! Justin Chretien General Sales Manager 423-664-9715

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