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Daijah Marsh-Macias
Daijah Marsh-Macias at Niello Volkswagen
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Daijah Marsh-Macias | Page 3

Service Advisor

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.7
66 Reviews

Dealership Experience

3 yrs, 10 mos

Languages Spoken

English English

4.7

66 Reviews

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66 Reviews of Daijah Marsh-Macias

March 19, 2024

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Employee Rating

AMAZING SERVICE, MATTHEW WIRTH WAS AMAZING, EVERYTHING WAS PRESENTED NICELY, 10/10 WILL COME AGAIN More

by OLA123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Roger Bybee, Matthew Wirth, Brandon Lamb, Travis Cole, Brent Cooper, Taylor Gaynor, Claire Thomas, Steve Timmel

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Mar 19, 2024

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matthew and our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 14, 2024

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Employee Rating

My experience was great as a new customer. The service was quick & efficient. Easy to understand what was needed to keep my vehicle safe & preforming correctly. We definitely be getting all my More

by missymeier9
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Recommend Dealer
Yes
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Mar 14, 2024

Niello Volkswagen responded

Missy, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 09, 2024

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Employee Rating

Everything was fine with the recall replacement it was quick to check in so I was satisfied. More

by tanyacain
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pleajure

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Mar 11, 2024

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, Tanya, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 08, 2024

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Employee Rating

Niello has always given me good service no matter which dealership I’ve visited. Fifteen word minimum. More

by NUMIS.NOOK
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 08, 2024

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 07, 2024

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Employee Rating

My experience was excellent. The amount of time was just as Daijah told me it would. All staff was cordial and friendly. A great operation! More

by michael@hawkinsstrategicadvocacy.com
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Stephen Richardson

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Mar 07, 2024

Niello Volkswagen responded

Michael, thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 07, 2024

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Employee Rating

Basically ignored for 5 hours, everyone knew I was there but no-one bothered to check on me. Took 7 hours to replace 4 tires and alignment along with regular 100,000 service. I did have an appointment. Even More

by chood2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brandon Lamb

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Mar 10, 2024

Niello Volkswagen responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 15, 2024

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Employee Rating

Did what was necessary, wish the service advisor would have advised they needed both keys More

by deb17
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Recommend Dealer
Yes
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Feb 15, 2024

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 11, 2024

Dealership Rating
Employee Rating

Always the best in town! Professional and knowable. I trust Travis and his advice for my car. More

by Vdubdad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Roger Bybee, Matthew Wirth, Brandon Lamb, Travis Cole, Brent Cooper, Taylor Gaynor

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Feb 12, 2024

Niello Volkswagen responded

It's great to hear that Travis was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 28, 2024

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Employee Rating

Excellent service. Prompt and responsive by text when my car was being serviced. Lyft provided complimentary. Very good experience! More

by juniper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Roger Bybee, Matthew Wirth, Brandon Lamb, Travis Cole, Brent Cooper, Taylor Gaynor, Claire Thomas, Steve Timmel

Helpful
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Jan 29, 2024

Niello Volkswagen responded

Thank you, Juniper, for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 19, 2024

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Employee Rating

I’m comfortable with both the sales department and the service department. When it becomes time for a new vehicle, I need to look no further than your dealership!!!!!!! More

by williamt292@yahoo.com
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jan 20, 2024

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Scott Russo Service Manager srusso@niello.com (916) 359-9927

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