Dan Brzozowski | Page 2

Never had such a groundbreakingly flawless experience from top to bottom everyone was so genuine kinda and nice no one was pushy no one was rushing it was just genuinely nicer people who cared about maki from top to bottom everyone was so genuine kinda and nice no one was pushy no one was rushing it was just genuinely nicer people who cared about making you happy and Ralph the salesman will forever be my go to guy. Unbelievable salesman and even better guy More

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This dealership continues to do amazing things. From sales to service, they have gone above and beyond. From sales to service, they have gone above and beyond. More

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We recently leased our third BMW from BMW of Crystal Lake, IL. Our whole experience with the car leasing process was incredible from start to finish because of the professionals who work there. Lake, IL. Our whole experience with the car leasing process was incredible from start to finish because of the professionals who work there. Our Client Advisor, Michelle Canova, is personable, experienced, and clearly knowledgeable about BMWs. In fact, she is a certified “BMW Genius.” She is perfection in the whole car buying or leasing process. The Sales Manager, Heather, clearly explained the details of the contract and thoroughly answered any questions that we had. Any time that we have our cars in for service, we have never had an unpleasant experience. The service people are courteous, knowledgeable, and clearly explain the service details. One of the details that they do that we particularly like is the follow up after the service. Not only does it address any issues that might have arisen, but it gives us a chance to say thank you personally to the service personnel. More

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Wonderful experience! Michelle, Mike and all the others were amazing. I highly recommend this dealership. Michelle, Mike and all the others were amazing. I highly recommend this dealership. More

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This dealer is wonderful! From the moment I step my foot in they were very welcoming and made me feel comfortable. Ralph helped me a lot figuring out initially what kind of ca From the moment I step my foot in they were very welcoming and made me feel comfortable. Ralph helped me a lot figuring out initially what kind of car to get. He was very professional and not pushy at all. He went above and beyond and helped me configure and order the x3 I wanted and he was very patient with me. Also shoutout to Devon for helping as well ordering and configuring my x3! As a first time bmw owner I highly appreciated what they have done and I highly recommend this place! More

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After visiting other dealerships, coming here was a completely different experience. Honesty, transparency, great customer service, respect, patience and willingness to work a deal according to the cus completely different experience. Honesty, transparency, great customer service, respect, patience and willingness to work a deal according to the customer's need and not the dealership's pocket (like most places do) are some of the values we felt with them. Dominic, Dan, and Michael provided us with so many positive memorable moments. Our car will always make us remember how we were treated (as humans) and for that we will always be very grateful. More

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The entire process from beginning to end was excellent. I flew across the country to purchase a BMW and drive it home. Everyone I dealt with at the dealership was friendly, helpful, and went the extra mile I flew across the country to purchase a BMW and drive it home. Everyone I dealt with at the dealership was friendly, helpful, and went the extra mile to make it a pleasant and simple buying experience. Ralph was terrific attending to every issue. I give Crystal Lake BMW five stars and encourage you to check them. out. More

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From the very beginning Ralph was awesome, got back to me quickly, and sent detailed videos of the car. It was even better than expected when I got there!! He promised I wouldn’t be disappointed and he was quickly, and sent detailed videos of the car. It was even better than expected when I got there!! He promised I wouldn’t be disappointed and he was correct!! Even after delivery we have been in contact. I would highly recommend this dealership! More

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I purchased a BMW X5 and Ralph as always is a pleasure to work with. I appreciate the time Ralph took to go over multiple vehicles with me, to make sure I purchased exactly what I wanted. This is my second p work with. I appreciate the time Ralph took to go over multiple vehicles with me, to make sure I purchased exactly what I wanted. This is my second purchase from this BMW dealer and they have a customer for life. I truly appreciate the ease of my purchase process! Great group of people that work here!! More

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Overall a great experience - Dominic Krisky really went above and beyond getting us the exact car we wanted even with all the supply chain issues with new cars. Dominic is very knowledge, personable and e above and beyond getting us the exact car we wanted even with all the supply chain issues with new cars. Dominic is very knowledge, personable and easy to work with. Several members of our family have purchased cars at this dealership all with very positive feedback to all! The entire team at the Crystal Lake BMW dealership were very friendly yet professional. Would highly recommend this dealership to anyone in the market for a new or used BMW. More

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