Dan Ford | Page 37

Trustworthy and Knowledgeable All staff we worked with at Tucson Subaru were friendly, helpful and knowledgeable. We felt that we were given a fair deal on our trade in vehicle an All staff we worked with at Tucson Subaru were friendly, helpful and knowledgeable. We felt that we were given a fair deal on our trade in vehicle and the vehicle we purchased. No pressure tactics used. Our concerns became the sales staff concerns, and we each dealt with them in a highly professional and trustworthy manner. Definitely would recommend this dealership to family and friends. More

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Wonderful Car Leasing Experience! This is my third Subaru (although my first leasing experience), and is the second Subaru Forester where I have had the pleasure of working with sales This is my third Subaru (although my first leasing experience), and is the second Subaru Forester where I have had the pleasure of working with sales consultant Jack McVey. Jack is a totally honest and completely no-pressure sales person who can be counted on to be well-informed and professional at all times. I have also recommended Jack to many of my students and friends, and he has been very helpful to them as well. Jack is a real gentleman and a pleasure to do business with. I have also had excellent experiences with Dan Ford, one of the service reps at Tucson Subaru. Over the past nine years, he has consistently provided top-notch service and advice. Finally, a tip of the hat to Traci Roberts. This is the second time she has been my "closer." Traci has been very informative and helpful through the paperwork signing process. Tucson Subaru has my highest recommendation and complete trust. More

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Patient and helpful This is the second car we have bought from Tucson Subaru and it has been a pleasure working with CJ Nichols both times. He has gone out of his way to This is the second car we have bought from Tucson Subaru and it has been a pleasure working with CJ Nichols both times. He has gone out of his way to help us get the cars we want for the right price. Aside from buying cars working with their service department for the past 6 years has been good. Although I no longer have a Subaru now, when I decide to get another one I'll make Tucson Subaru my first port of call. More

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Purchased a new Outback Gil Warren is an excellent salesman who made buying our car a pleasure. This is the second new car we have bought from Gil and it won't be the last. Gil Warren is an excellent salesman who made buying our car a pleasure. This is the second new car we have bought from Gil and it won't be the last. More

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Very Expensive Radio I love my new 2016 Subaru Outback which I have only had for 3 days. I also loved my 2015 Subaru Outback except for having troubles with the radio f I love my new 2016 Subaru Outback which I have only had for 3 days. I also loved my 2015 Subaru Outback except for having troubles with the radio for the one year that I owned it. I had never had trouble with a new car before. They wiped the software off the system at least twice. The dealership finally worked out a trade for me into a new car with a different model radio. Nevertheless, it was a costly $7,000 radio exchange. Today 3/26/16 I tried to call the service department many times between 8 am and 9 am on this Saturday. The woman answering the phones even hand walked down a message to service to please call me. I need to make an appointment to have side moldings put on my new car. I was told that at 9 am more help would come in and they would get back to me by 9:15 a.m. They shouldn't be open on Saturday if they don't have the people to staff the operation. I called back at 9:30 a.m. and finally reached Marco who was very nice and scheduled an appointment that worked for me 3/29 at 8 am. BTW, Marco in service, has always been very polite and has tried to help me the last six months resolve my ongoing radio issues. I think he has been as frustrated as I have been. My temper has gotten the best of me a couple of times, but Marco has remained calm and has tried to help me. More

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A Change of Plans We shopped Subarus with Bob Wilson and loved the cars, but we love our Mazda, too. So we checked them out, called a few dealers, and returned to see We shopped Subarus with Bob Wilson and loved the cars, but we love our Mazda, too. So we checked them out, called a few dealers, and returned to see Bob to let him know we had made up our minds. To buy a Mazda. And, guess what?! We got a lovely Forester instead. We are thrilled, a bit surprised at ourselves, but at peace with the decision, since it really was our first choice. More

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Wat to Go, Subaru! The fact that I have, over the years, purchased 5 Outbacks from the same dealership and the same salesman should speak for itself. The facility is ex The fact that I have, over the years, purchased 5 Outbacks from the same dealership and the same salesman should speak for itself. The facility is excellent and the staff very polite. Chris Smith seems to me to be exactly what a knowledgeable, friendly salesperson should be More

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Painless automotive purchase. Purchased a 2016 used Forester with 5400 miles on the odometer. It was in the dealership loaner program for five months. It was the perfect vehicle. Purchased a 2016 used Forester with 5400 miles on the odometer. It was in the dealership loaner program for five months. It was the perfect vehicle. We are very sensitive to new vehicles. We are now enjoying a "new vehicle" without the new vehicle odor. The entire staff, sales finance and service were professional making our purchase a pleasure. We are senior citizens that have made several automotive purchases over the years. Tucson Subaru is truly "the best of the best". More

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Key was stuck in the ignition. When my key was stuck in the ignition of my Outback, I called this dealer, and they told me to come right down. The Service Rep was very courteous, a When my key was stuck in the ignition of my Outback, I called this dealer, and they told me to come right down. The Service Rep was very courteous, and discovered the cause of the problem right away. Not only did he fix my problem, but he gave me a complimentary car-wash. I would recommend this dealership to anyone. More

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Awesome service I love this dealership. A couple weeks ago, I suspected my car needed a new battery. I called the dealership and they got me in right away. I spent le I love this dealership. A couple weeks ago, I suspected my car needed a new battery. I called the dealership and they got me in right away. I spent less than an hour enjoying coffee and healthy snacks in the waiting area while my new battery was installed. I mentioned having a doctor's appointment that morning (wondering if my car would be ready), and the guys at the desk assured me they'd give me a ride to the doctor if my car wasn't ready. Now that's service! The few times I've had a couple very small issues with the dealership, I've received genuine apologies and all issues were resolved immediately. Hats off to the wonderful staff at Tucson Subaru. More

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